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62337
Total Quality Management and Quality Assurance
Description
Business Studies Mind Map on Total Quality Management and Quality Assurance, created by george.stringer on 30/04/2013.
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business studies
business studies
Mind Map by
george.stringer
, updated more than 1 year ago
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Created by
george.stringer
over 11 years ago
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Resource summary
Total Quality Management and Quality Assurance
What is TQM?
Total Quality Management is the process in which a business takes to ensure long term success and constant improvement
What is Quality Assurance?
A concept in which covers policies and the quality system
What is invovled in TQM?
Encourages changes in the company’s organisation, attitudes and structures
Involvement and commitmentin setting goals and policies
Transforming a organisations basic beliefs to transform everyone's job
Building quality into products from the beginning
Instituting leadership and flexible patterns
Eliminating barriers
What is involved in Quality Assurance?
Minimising chances that the product/service will be sub standard
Quality Assurance is based on product design
Quality can be built in and there is less need to inspect
Methods involved in Quality Assurance
Team working
Product design checking
Benchmarking
Application of recognised standards
Product Control
Advantages and Disadvantages of TQM
Leads to continuous improvement
Leads to problem solving
Higher cost of productiom
Cost of training personel
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