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What Is Customer Service
Description
Mind Map on What Is Customer Service, created by arifhasbullah91 on 09/04/2014.
Mind Map by
arifhasbullah91
, updated more than 1 year ago
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Created by
arifhasbullah91
over 10 years ago
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Resource summary
What Is Customer Service
Definition
Anything we do for the customer that enhances the customer experience
on-time delivery, calling the customer by name, easy return policy
Satisfaction
The customers overall feeling of contentment with a customer interaction.
Why is Excellent Customer Service So Rare?
Spending Money
Taking Action
Five Needs of Every Customer
Service
Price
Appreciation
Action
Quality
External and Internal Customers
Customers Attributes
Demographic
Psychographic
Firmographic
Cost of Losing a Customer
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