Should show commitment to integrity, transparency, openness
vision statement takes your mission and adds an element of human values (mindtools,2014)
Aspiration for tomorrow
Keeling (2013) vision statements drive strategic planning, eases
decision-making and increase commitment. clear direction and united understanding that
the statements holds. Nevertheless, this requires the statements to be accurately designed, thus if not, it can
confuse and do more harm than good. Statements that are not agreed upon might cause organisational
conflict which may not be beneficial in the long run.
Where are we going? Hope and Ambition
Mission
Purpose Today
May change if disruptive technologies appear
guide for all of the company's decision-making
Shareholders, leaders and employees are generally the target
should help workers within the organization know what decisions and tasks best align with the mission of
the company.
The leaders primary purpose
Link to Organizational Strategy
developing company objectives, strategies and tactics to achieve the mission of the organization
Generates short and long-term objectives using the mission statement
market-share targets
revenue or profit goals
improved brand awareness
Example: Actionable steps or tactics are then developed. Hiring an outside training consultant for a series of
service training sessions is a tactic tied to the customer satisfaction goal and the training strategy.
Organisations that lack Mission & Vision, doesnt have the leadership to respond to the constant change of demands and culture.
What do we do?Motivation and porpuse
Example: On its website, pharmaceutical company Merck includes product, customer, employee and investor
interests in its mission statement. It effectively conveys intentions to deliver desired results to each entity. Its
vision statement goes into more details about the company's values and includes the phrase "make a difference
in the lives of people." This phrase ultimately means that the company makes helping the world with medicine a
higher priority than profits in its organizational strategy. The company's vision also notes a desire to be the best
health care company in the world.
Why do we exist today? What do we aspire to be in the future?
Customers Perspective
GOALS
Success In teamuilding
• Have clearly defined organizational mission, vision, values and goals
Cearly articulate the mission, vision, values and goals to everyone involved with the business.
Mesh the business’s mission, vision, values and goals tightly into those of each individual so that in
achieving individual goals and visions, business goals and visions are also achieved.
In conclusion, vision and mission statements are the guidelines of a business future direction. They set the
standards of what is right and wrong and with good management they can trigger motivation and preserve
business culture. If the statements are not managed properly from start, they can lead to creating a false
safety and eventually strategic drift.
Cross-Referencing: The effect of the vision and mission statements can also be seen in the areas of HRM. The type motivation
that arises from the relatedness and purpose that the statement gives can be seen in multiple motivation
theories. Herzberg’s Dual-factor theory (1968) for example, displays recognition and achievements as the top
two motivational factors. These two factors get more emphasise when there is a clear understanding of the
organisations direction and the expected outcome
vision and mission statements’ are also a tool for external communication, particularly in the
areas of CSR. Companies use mission and vision statements to increase the transparency to stakeholders,
as well as they provide a positive image for the society
Strategic Purpose
Governance Structure
Stakeholder Expectations
CSR + Ethics
Strategic Direction can be misdirected if there is a disagreement within the organisation and its stakeholders