Criado por Milla Jones
aproximadamente 5 anos atrás
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Questão | Responda |
Operations | Business processes that involve transformation and production |
Cost Leadership | Aiming to be the most competitive (lowest) prices in the market |
Goods/Service differentiation | distinguishing your products from your competitors. |
Operations Costs | - input costs - labour costs - processing costs - inventory costs - quality management costs |
Standardised goods | Mass Produced, no differences between them |
Customised goods | Vary depending on the needs of the customer |
Globalisation | The removal of trade barriers between nations that affects the operations functions of large businesses |
Quality Expectations | The quality of management and distribution of products |
Environmental stability | Allows future generations to satisfy their wants and reduce their carbon footprint |
Corporate Social Responsibility (CSR) | The actions that are taken by the business based on the respect for the environment or community more than just complying with legal obligations |
Inputs | - transformed goods - transforming goods |
Transformed Goods | Raw material inputs that are present in the finished product |
Transforming Goods | The inputs that carry out the transformation process and are not present in the finished product |
Volume | ((transformation process)) How much of the product is made |
Variety | ((transformation process)) The range of products made |
Variation in Demand | ((transformation process)) The amount of a product desired by customers |
Visibility | ((transformation process)) The nature and amount of customer contact |
Sequencing | The order of activities in the operations process (eg: Gantt charts and critical path analysis) |
Scheduling | The length of time spent on each of the operations processes' activities (eg: Gantt charts and critical path analysis) |
Task Design | Classifying jobs activities so employees can successfully perform the task |
Process Layout | All transforming goods (machinery and equipment) are group together where they perform |
Product layout | When the product must be made at a specific site and all inputs must be brought to the site |
Performance objectives | - Quality - Speed - Dependability - Flexibility - Customisation - Cost |
Supply management |
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