786455
Descrição
FlashCards por emilyralphs, atualizado more than 1 year ago
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Criado por emilyralphs
mais de 10 anos atrás
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| Questão | Responda |
| Travel and Tourism | The temporary, short-term movement of people to destinations outside the places where they normally live and work, and their activities during their stay |
| Outgoing | Tourists travelling away from home on a trip abroad |
| Incoming | Other people coming to be tourists, from abroad |
| Domestic | Tourists travelling somewhere else in their own country |
| Purposes | Business, visiting friends and relatives (VFR) and leisure |
| Intangibility | Can't be touched or tested before its been payed for. Therefore, operators must work hard to sell a holiday |
| Perishability | Your travel and tourism service can't be stored up for sale later. After a certain date the booking will be gone |
| Inseprability | Everything's done simultaneously |
| Risk | A holiday is a big risk (money wise). Suspicions can rise from high costs, dangerous journeys and poor food/accomodation |
| Quality Levels | They are key factors for customers. Staff must be competent, reliable, responsive and clear |
| Niche Market Operations | Many small companies offering specialized products/services (e.g. mountain climbing in the Alps) |
| Package Holidays | Arranged by a tour operator and include at least two of the following: travel, accommodation and food |
| Independent Travel | People making their own way and don't usually have a fixed schedule |
| The Private Sector | Companies that trade for profit (e.g. British Airways and Thomson - some use integration, meaning they buy other parts of the chain |
| Multiples | The larger companies which have multiple outlets (e.g. Tui - they've created tough competition) |
| Small Enterprises | Tend to serve local needs such as B&B's (e.g. in Blackpool) |
| Medium-Sized Enterprises | Can still trade globally if they have an internet site but prefer serving regional customers (e.g. Jet2 and holiday camps) |
| New technologies | The internet, satellite and global transmissions, high speed and volume travel modes and mobile phones |
| Currency Flucuations | Exchange rates effect the buying power of tourists abroad |
| Government Legislation | If a government decides to increase business taxes, for example, tourists and operators would pay more |
| Economic Change | The basis of economics is 'trade'. When we want to save money we cut down on holidays/leisure |
| Impacts on environment | Tourism can bring money but has negative effects on the environment |
| Motivating Factors | Physical motivators (pleasure), cultural motivators (learn about other nationalities), inter-personal motivators (meet new people), status and prestige (ego) |
| Enablers | What allow us to travel (disposable income, level of education, level of mobility). Reducing ability to travel are large families and increasing age. |
| Socio Economic Factors | Time available and disposable income |
| Technological Development | Computer reservation systems, internet (booking/reviews), transport development (super planes/cruises), apps, online check in, retina scans , bar codes in luggage |
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