13550336
Descrição
Mapa Mental por Lily Fisher, atualizado more than 1 year ago
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Criado por Lily Fisher
mais de 6 anos atrás
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Measures of performance
- KPI's...
- Non-financial...
- Qualitative ways of measuring the
performance of a business (AO1)
- + How happy employees are (AO2)
- + How happy employees are (AO2)
- 3) ROCE (AO1)
- 2) Operating expenses margin (AO1)
- 1) Gross/Net profit margin (AO1)
- Qualitative ways of measuring the
performance of a business (AO1)
- Financial...
- Quantitative ways of measuring the
performance of a business (AO1)
- + Financial ratios (AO2)
- + Financial ratios (AO2)
- 2) Operating expenses margin (AO1)
- 1) Gross/Net profit margin (AO1)
- 3) ROCE (AO1)
- Quantitative ways of measuring the
performance of a business (AO1)
- Non-financial...
- A&Ds...
- - Too much data = confusion (AO3)
- - Forgot importance of feedback (AO3)
- - Lead to a negative response (AO3)
- + Make strategic changes (AO3)
- + Pinpoint areas of weakness (AO3)
- + Improve performances (AO3)
- - Too much data = confusion (AO3)
- Disads of relying on financial...
- - Internal focus (AO3)
- - Short-termism (AO3)
- - Miss valuable information (AO3)
- - Internal focus (AO3)
- - BUSINESS NEEDS BOTH!! (AO4)
- - How happy customers are (AO4)
- - How much data they have (AO4)
- - Full control of the business (AO3)
- - Monitoring success (AO3)
- - The business becoming more efficient (AO3)
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