ITIL Management Practices

a set of organizational resources
1. designed for performing work or accomplishing an objective
are segregated into three parts
1. General management practices
  1. is organized in
    1. Information security management
    2. Organizational change management
    3. Risk management
    4. Architecture management
    5. Workforce and talent management
    6. Strategy management
    7. Project management
    8. Service nancial management
    9. Supplier management
    10. Relationship management
    11. Portfolio management
    12. Measurement and reporting
    13. Continual improvement
2. Service management practices
  1. is organized in
    1. Availability management
    2. Business analysis
    3. Capacity and performance management
    4. Change control
    5. Incident management
    6. IT asset management
    7. Monitoring and event management
    8. Project management
    9. Release management
    10. Service catalogue management
    11. Service conguration management
    12. Service continuity management
    13. Service design
    14. Service desk
    15. Service level management
    16. Service request management
    17. Service validation and testing
3. Technical management practices
  1. is organized in
    1. Deployment management
    2. Infrastructure and platform Management
    3. Software development and Management
influences
1. Focusing on fast delivery of IT services
2. ; both new and changed
3. in time
serves to
1. analyse the feedback on performance of IT service continually throughout its lifecycle
adapts
1. concepts of agility
  1. for continual and fast improvement in IT services
Visualizing and dening
1. entire service lifecycle
  1. from ideation
    1. through creation and delivery
      1. to consumption of services
Integrate
1. the product
  1. service management practices

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ITIL Management Practices

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	Criado por Jose Luis Mendizabal Aguedo mais de 4 anos atrás