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2383478
PROCESS
Descrição
carolina victorio a01034783
Sem etiquetas
process
administracion de proyectos
mindmap
Mapa Mental por
Caro Victorio
, atualizado more than 1 year ago
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Criado por
Caro Victorio
mais de 9 anos atrás
17
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Resumo de Recurso
PROCESS
DEFINITIONS
Black box with inputs and outputs
creates something of higher value at the end
S-I-P-O-C
Supplier
Input
Process
Output
Customer
Designes set of tasks
Together create outcome of value
STRATEGIC IMPACT OF PROCESSES
Texas instruments
3 key process
retailer engagement
parent engagement
teacher engagement
Progressive Insurance
process of pricing
from pricing averages --->to averages by people
ZARA
transform clothing business
process allowed them to outcompete
survive and succeed by power of processes
GOAL
PROFIT
NON PROFIT
are CROSS FUNCTIONAL
TURBULENT WORLD
* Rapid pace of change
*Global market
* New technologies
* Smarter customers
WHAT DO ORGANIZATIONS NEED?
Speed to market
Customer happiness
GOLDEN RULE!!
Innovation
Rapid response to external turbulence
PRINCIPLES
1. You are what you do
2. Structure is a weak lever of change
3. Strategy is a process, not a binder
4. Yesterday will not be like today
5. All work is process work
THE ROOT PROBLEM
Sales
Finance
Engineering
Production
T-C-P-A-O-S
the customer pays all our salaries
THE 2 FLAVORS OF PROCESS PLAYOFF
TACTICAL
STRATEGIC
CONFIABLES Y EFICIENTES
Org. funcionales/matriciales
Reorientar actividades
Proceso de valor al cliente
sea claro para todos
recursos necesarios
con un solo responsable(PROCESS OWNER)
PROCESOS TRANSVERSALES DE INICIO A FIN
PROCESOS DE APOYO/HABILITADORES
PROCESOS ADMINISTRATIVOS
La admon. de procesos, empieza desde los 60's
en los 80's cobra auge
europa
américa
Japón
DR. MICHAEL HAMMER
LIBRO: REINGINEERING THE CORPORATION : A MANIFESTO FOR BUSINESS REVOLUTION
Anexos de mídia
7eaa651c-0088-4e98-9038-a9ffd11b006a (image/jpg)
63aea6b1-be30-493e-baee-e56cde45936b (image/jpg)
9975b4b9-05fb-40ca-8e37-a7d8e797a402 (image/jpg)
e78b4289-e33c-46bc-a625-6690846313b4 (image/jpg)
f0acc576-77e6-41f7-93dd-379ffe708a89 (image/jpg)
62cc4343-8bdc-4cc2-adf8-0c88eba20eb4 (image/jpg)
dad55537-d31e-4daa-bd80-41ed7135c7f9 (image/png)
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