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chapter 4
- agenda-a list of points needed to be
discussed at a formal meeting ,in the
order in which they are to be discussed.
- delegation- passing authority to someone who is lower in a hierarchy.
- centralised organisation- an organisation where decisions are made by the
manager at the top of the organisation.
- decentralised organisation-an organisation
where decisions are delegated to those who
are lower in the hierarchy.
- minutes- are notes taken from a meeting,
a record of what happened, taken by the
minutes secretary.
- routine- a regular or
fixed way of doing things.
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