BUSINESS CORRESPONDENCE

Communication through exchange of letters
1. Business Letter
  1. media or means through which views are expressed
    1. Essential features of a Good Business Letter
      1. Outer Features
        size of the paper
        envelope
        quality of paper
        color of the paper
        folding of letter
      2. Inner Features
        simplicity
        clarity
        accuracy
        completeness
        relevance
        courtesy
        neatness
  2. Parts of the business letter
    1. the letter head
      1. the date
        the reference line
        the inside address
        the salutation
        the message
    2. the complementaru closing
      1. the signature
        the initials
        enclosures
        extra copies
        the envelope
2. writing for business
  1. intra-office comunication
    1. Internal, Within organization, Colleagues, different departments, levels, Email, Memo, Letter (less common)
  2. inter-office comunication
    1. External, Outside organization, Clients, customers, suppliers, Email, Letter
  3. writing style of business documents
    1. plan and organize message
    2. Tone
    3. Formality
    4. Language
    5. Be professional in all business correspondence,Be objective, Maintain dignity, Be sincere
Importance of Business Correspondence
1. 1.Help in Maintaining Proper Relationship
  1. 2. Inexpensive and Convenient Mode
    1. 3. Create and Maintain Goodwill
      1. 4. Serves as Evidence
        5. Help in Expansion of Business

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	Criado por betildarochac mais de 9 anos atrás