38354664
Descrição
Mapa Mental por armando mola avila, atualizado more than 1 year ago
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Criado por armando mola avila
mais de 1 ano atrás
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Quality management and beyond: the
current situation and future
perspectives
- PART I. QUALITY MANAGEMENT
- 1 QUALITY MANAGEMENT AND
ITS RELATIONSHIP WITH
PERFORMANCE AND OTHER
MANAGEMENT SYSTEMS
- BENEFITS OF THE
ISO STANDARD
- EFFECTS OF QUALITY ON
ENVIRONMENTAL
MANAGEMENT AND SOCIAL
RESPONSIBILITY
- BENEFITS OF THE
ISO STANDARD
- 2 IS ISO 9001 REALLY EFFECTIVE FOR THE
GLOBAL SUPPLY CHAIN MANAGEMENT? A
PRELIMINARY EXPLORATORY ANALYSIS ON
CUSTOMER- SUPPLIERS RELATIONSHIPS IN
CHINA
- ADOPTION OF ISO 9001 IN
CHINA: A BRIEF OVERVIEW
- CASE-STUDY CARRIED OUT
- ADOPTION OF ISO 9001 IN
CHINA: A BRIEF OVERVIEW
- 3 QUALITY MANAGEMENT
AND HUMAN RESOURCE
MANAGEMENT: A FOCUS ON
EMPLOYEE MOTIVATION
PRACTICES
- PERFORMANCE APPRAISAL AND
RECOGNITION CONSISTENT WITH QM
- PERFORMANCE APPRAISAL AND
RECOGNITION CONSISTENT WITH QM
- 4 METHODOLOGY PROPOSAL:
ASSESSING SERVICE QUALITY IN A
MULTI- CHANNEL ENVIRONMENT
- Characteristics of the services’
activities and customers’
channel preferences
- Measuring service quality
in a single channel context
- APPROACH AND DESIGN OF THE
PROPOSED SCALE DIMENSIONS
- Characteristics of the services’
activities and customers’
channel preferences
- 5 ANTECEDENTS OF SATISFACTION
IN ONLINE TRAVEL AGENCY
SERVICES
- LITERATURE REVIEW AND
CONCEPTUAL MODEL
- Causal model
- LITERATURE REVIEW AND
CONCEPTUAL MODEL
- 6 EXPLORING THE APPLICATION OF ISO 10001 AND
ISO 10002 IN UNIVERSITY COURSES
- IMPLEMENTING ISO 10001 AND
ISO 10002 AT UNIVERSITY LEVEL
- Implementation of ISO 10001
- Sections 1-3. Scope, normative
references and terms and
definitions
- Section 4. Guiding
principles
- Section 5. Code
framework
- Section 6. Planning,
design and development
- Section 7.
Implementation
- Section 8.
Maintainance and
improvement
- Sections 1-3. Scope, normative
references and terms and
definitions
- Implementation of
ISO 10002
- Sections 1-3. Scope, normative
references and terms and
definitions
- Section 4. Guiding
principles
- Section 5. Complaints-handling
framework
- Section 6. Planning and design
- Section 7. Operation of complaints-handling process
- Section 8. Maintainance and improvement
- Sections 1-3. Scope, normative
references and terms and
definitions
- Implementation of ISO 10001
- IMPLEMENTING ISO 10001 AND
ISO 10002 AT UNIVERSITY LEVEL
- 1 QUALITY MANAGEMENT AND
ITS RELATIONSHIP WITH
PERFORMANCE AND OTHER
MANAGEMENT SYSTEMS
- PART II. BEYOND QUALITY MANAGEMENT
- 7 MEASURING THE EFFECTIVENESS OF FOOD QUALITY
AND SAFETY SYSTEMS – CRITICAL FACTORS FOR EFFECTIVE
IMPLEMENTATION AND THEIR IMPACT ON FOOD
COMPANIES PERFORMANCE
- Critical Factors for Effective Implementation
(CFEI) of Quality Management and Safety
Systems (QMSS)
- Assessment of Quality Management and
Safety Systems’ Effective Implementation
- Business Performance Assessment
- The proposed Model
- Critical Factors for Effective Implementation
(CFEI) of Quality Management and Safety
Systems (QMSS)
- 8 IS THE EFQM SELF- EVALUATION
MODEL IN DECLINE?
- THE EVOLUTION OF
THE TQM PARADIGM
- ADOPTION OF THE EFQM SELF-EVALUATION
MODEL ACROSS EUROPE
- THE EVOLUTION OF
THE TQM PARADIGM
- 9 INTEGRATION OF INNOVATION MANAGEMENT
SYSTEM STANDARDS WITHIN EXISTING MANAGEMENT
SYSTEMS: A PROPOSED GUIDELINE
- Integration of management systems
- MSSs to integrate within ISO 9001 and ISO 14001
- Integration of management systems
- 10 INTEGRATION OF MANAGEMENT SYSTEMS
AND INNOVATION: ARE THEY RELATED?
- Integration of management systems
- Innovation
- Integration of management systems
- 7 MEASURING THE EFFECTIVENESS OF FOOD QUALITY
AND SAFETY SYSTEMS – CRITICAL FACTORS FOR EFFECTIVE
IMPLEMENTATION AND THEIR IMPACT ON FOOD
COMPANIES PERFORMANCE
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