4112081
Descrição
Mapa Mental por natalie.piernak, atualizado more than 1 year ago
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Criado por natalie.piernak
quase 9 anos atrás
|
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Human
Information
Interactions
- Reference Interview
- Steps to Conduct
the Interview
- be
approachable
- show
interest
- listen
- verify and
rephrase
for
confirmation
- verify and
rephrase
for
confirmation
- inquire
- use open
ended
questions
- use
clarifying
questions
- use open
ended
questions
- search
- followup
- be
approachable
- Technologies for
Interviews
- email
- all text based
interactions
should keep in
mind finding
ways to express
approachability
and interest
- all text based
interactions
should keep in
mind finding
ways to express
approachability
and interest
- social
media
- online
chat
(text)
- phone
- email
- Populations with
Diverse Needs
- Children
- Seniors
- Teens
- Special
Needs
- language
issues
- visual
impariment
- hearing
problems
- language
issues
- Patrons
in Crisis
- engage
but don't
"solve"
- teach info
evaluation
skills
- encourage
using info
management
tools
- demonstrate
social
respect
- engage
but don't
"solve"
- Children
- Steps to Conduct
the Interview
- Measuring Information
Seeking Behavior
- Multidimensional
Analysis
- Cognitive
Work
Analysis
- task being
performed
- environment
performed in
- reasons or
motivations
for seeking
the info
- perceptual,
cognitive,
ergonomic
attributes
of person
seeking
the info
- task being
performed
- Cognitive
Work
Analysis
- One Dimensional
Analysis
- Psychological
Approach
- stages in
solving a
problem
- task
complexity
- how
cognition
effects info
behavior
- stages in
solving a
problem
- Social
Approach
- how social,
organizational
and political
states effect
info behavior
- only
describes
one groups
behavior
- how social,
organizational
and political
states effect
info behavior
- Psychological
Approach
- Multidimensional
Analysis
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