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4171931
Customer Service
Descrição
Edexel Business studies (Unit 1) Mapa Mental sobre Customer Service, criado por Sean Watson em 03-12-2015.
Sem etiquetas
business studies
unit 1
edexel
Mapa Mental por
Sean Watson
, atualizado more than 1 year ago
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Criado por
Sean Watson
mais de 8 anos atrás
21
1
1
Resumo de Recurso
Customer Service
Ways of improving customer service
Staff Training
Trained staff can carry out tasks with increased effciency
Trained staff can provide a better customer experience
For example a good waitor improves a customers expereince at a restaurant
Innovation
Constant product or service innovation can keep customers interested in the product or service
For example a restaurant that updates its menu every 3 months will keep customers interested
This would also help a business stay ahead of competition
Listening to customers
Dealing with compaints is an important part of customer service
For example giving a customer a refund if their food has a hair in it
Customers may have good ideas that will allow a business to meet wants and needs
This will help a business stay ahead of the competition
Price VS Customer Service
Highly priced products often have good levels of customer service
For example Superdry clothes shops
Customers expect a good quality of customer service when purchasing a highly priced products
Low priced products often come with a low level of customer service
For example Favourite Chicken
Customers do not expect a high level of customer service when paying for a cheap product
A business needs to try to have compettive prices while still offerening good customer service
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