43841
Descrição
Mapa Mental por laura-wilson134, atualizado more than 1 year ago
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Criado por laura-wilson134
mais de 11 anos atrás
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Business Culture
- Stories
- negative stories affect
culture.
- such as in the case of an
employee getting married and
being made to work on that
day.
- This results in bad gossip and
employees feeling unwanted
- This results in bad gossip and
employees feeling unwanted
- such as in the case of an
employee getting married and
being made to work on that
day.
- Positive stories or fixing a negative
story will help culture.
- when employee gets married they will now
receive a week of paid leave to enjoy start of
marriage
- this results in employees moral being
more positive and now rumours will
spread about the positives of working at
the company
- this results in employees moral being
more positive and now rumours will
spread about the positives of working at
the company
- when employee gets married they will now
receive a week of paid leave to enjoy start of
marriage
- negative stories affect
culture.
- Theories of culture
- Charles Handy
- Types of Culture
- Power-
Autocratic
- Control
radiates from
center
- Concentrates
power among a
few
- Few rules and
little
bureaucracy
- Swift
decisions are
possible
- Control
radiates from
center
- Role-
Autocratic/
Paternalistic
- Clearly delegated
authorities in
highly defined
structure
- Hierarchical
bureaucracy
- Power derives
from person's
position
- Little scope
exists for expert
power
- Clearly delegated
authorities in
highly defined
structure
- Task-
Paternalistic/
Democratic
- Teams are formed to
solve particular
problems
- Power derives
from expertise
- No single
power
source
- Matrix
organisation
- Team may
develop own
objectives
- Teams are formed to
solve particular
problems
- Person- Democratic
- People believe
themselves to be
superior to the
business
- Business full of people
with similar training,
background and
expertise
- Common in firms of
proffesionals e.g accountants
and lawyers
- Power lies in each
group of individuals
- People believe
themselves to be
superior to the
business
- Power-
Autocratic
- Types of Culture
- Edgar Schein
- Believed key role of CEO was
to manage culture
- Paradigm- Behaviours- Beliefs-Values
- Paradigm- Behaviours- Beliefs-Values
- Believed key role of CEO was
to manage culture
- Charles Handy
- Reasons to Change Culture
- To improve business performance
- Declining profits
and sales
- Inadequate returns
on investment
- Low quality or
standards of
customer service
- Dis-satisfaction of shareholders and
other stakeholders (e.g low staff
morale)
- To improve
productivity and
efficiency
- Declining profits
and sales
- To respond to significant other change
- Market changes
(growth,
competitors)
- Political & legal
environment
- Change of ownership (e.g
acquisition)
- Change of
management or
leadership (e.g a new
CEO)
- Economic
conditions (e.g
downturn)
- Market changes
(growth,
competitors)
- To improve business performance
- Common Barriers to Cultural Change
- Tradition and Set Ways:
- Loyalty to existing
relationships
- Failure to accept the
need for change
- Insecurity
- Preference for the
existing arangments
- Different person
ambitions
- Loyalty to existing
relationships
- Fear of:
- Loss of power
- Loss of skills
- Loss of income
- The unknown
- Inability to perform as
well in the new situation
- Break up of work
groups
- Loss of power
- Tradition and Set Ways:
- Different Ways of
Identifying the
Culture in a
Business
- How decisions are
made
- Methods & style of
communication
- How customers are
treated
- How decisions are
made
- Examples of businesses with
a distinct corporate culture
- Apple (innovation)
- Google (creativity, speed)
- Tata Group (long-term
decision-making)
- Sony (
bureaucratic,
consensual)
- Goldman Sachs
(aggressive selling)
- John Lewis Partnership/
Waitrose (shared values and
ownership)
- Innocent Drinks
(ethical, democratic)
- Apple (innovation)
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