LISTENING SKILLS

ACTIVE LISTENING
1. Is about
  1. Making statements
  2. ASKING QUESTIONS
  3. BY
2. paraphrasing
  1. SPEAKER´S WORDS
3. CLARIFYING
  1. DEVELOPING SPEAKER´S PREVIOUS WORDS
4. PINKING UP ON
  1. BODY LANGUAGE
  2. FEELINGS
5. PROBING
  1. OBTAINDING MORE RELEVANT DETAIL
6. SUMMARISTING
  1. YOUR UNDERSTANDING
7. REFLECTING BACK
  1. REFLECTING BACK
    1. KEY WORDS
USE OF ACTIVE LISTENING
1. IT TAKES
  1. CONCENTRATION
  2. EFFORT
  3. PRACTICE
2. BEHAVIORS
  1. DON´T OVERTALK
  2. BE EMPATHETIC
  3. MAKE EYE CONTACT
  4. AVOID INTERRUPING SPEAKER
  5. AVOID DISTACTING ACTION OR GESTURES
3. REQUIRED WHEN
  1. SITUATION DESERVES
LISTENING INDICATORS
1. EYE CONTACT
  1. LEANING TOWARD SPEAKER
    1. NOT TOO CLOSE
    2. AT APPTOPRIATE TIMES
      1. NODDING
      2. SAYING "YES" "HUH" ETC.
      3. APROPIETE
        FACIAL EXPRESSIONS
        MIRRORING
        THE SPEAKEARS POSTURE
        TO BUILD RAPPORT
        ORTEN HAPPENS
        NATURALLY
        UNCONSCIOUSLY
        HAND GESTURES
  2. NOR STARING
THE LISTENING PROCESS
1. WE THINK A CONVERSATTION IS
  1. A
    1. YOU TALK
    2. I LISTEN
  2. B
    1. I TALK
    2. YOU LISTEN
  3. C
    1. YOU TALK
    2. I LISTEN
2. IS
  1. HEAR THE MESSAGE
    1. PAY ATTENTION ACTIVELY SELECT RECOGNIZE EMOTIONAL BLOCKS
  2. INTERPRET
    1. MEANING MAKING MACHINES WHAT IS SAID HOW IT IS SAID FILTERS
  3. EVALUATE
    1. ASK QUESTIONS VALIDATE ASSUMPTIONS DON´T JUMP TO CONLCUSIONS
  4. RESTATE
    1. CONTENT MEANING FEELINGS
BY: DORA ALONDRA PEREZ BECERRIL VANESSA TORRES ROSTRO

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	Criado por Dora Perez quase 9 anos atrás