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Types of ICT Systems
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A-Level ICT Mapa Mental sobre Types of ICT Systems, criado por indysingh7285 em 03-02-2016.
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indysingh7285
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Types of ICT Systems
BACK OFFICE SYSTEMS
Made up of accounts or database management packages
Run routine business tasks
E.G. Record sales, purchases, update stock levels
TRANSACTION PROCESSING SYSTEMS
Process transactions as they arise
E.G. Booking a flight
WORKFLOW MANAGEMENT SYSTEMS
Used when lots of different people work on a document
Able to route documents to different personnel
Reduces bottlenecks in the flow of work
WORKFLOW AND DOCUMENT MANAGEMENT SYSTEMS
Keeps track of electronically stored documents
Used when data arrives in different formats
Example of this system: Dealing with insurance claims
MANAGEMENT INFORMATION SYSTEMS
Takes internal and external data
Processes data to produce information
Presents the information in suitable form
Enabling managers to make effective decisions
SYSTEMS FOR COLLABORATIVE WORKING
Used when lots of people work together on a task
Uses communication such as Video conferencing, file sharing, email etc
DECISION SUPPORT SYSTEM
Supports decision-making process
Enables managers to choose from business options
Able to extrapolate figures and produce forecasts
CUSTOMER RELATIONSHIP MANAGEMENT SYSTEM
Helps with day-to-day management of customers
Keeps track of customers
Analysis of past orders
Allows more effective marketing
Allows cross-selling
Helps increase seales
ENTERPRISE INFORMATION SYSTEM
Deals with all functions of a large organisation
Integrates all business activities
Allows links to business partners
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