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Approaches to performance management
Descrição
Degree Business and Management (Human Resource Management) Mapa Mental sobre Approaches to performance management, criado por Emily Bramhall em 21-04-2016.
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business and management
human resource management
degree
Mapa Mental por
Emily Bramhall
, atualizado more than 1 year ago
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Criado por
Emily Bramhall
mais de 8 anos atrás
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3
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Resumo de Recurso
Approaches to performance management
Performance management should allow for the development of a shared understanding about goals and targets
Feedback helps us to understand what we should bring forward within the organisation
We can't quantify all forms of performance
Creative leadership
Value of ideas
Managers want to unlock discretionary effort
Can put a lot of pressure on employees and managers
Form-filling exercise?
4 stages to a performance management approach
Definition of business role
Planning performance
Delivering and monitoring
Formal assessment/reward
Hotel Chocolat
Happiness alerts
Don't always praise the right person
Gives recognition and rewards
Appraisals
Monitoring performance and motivating improvement
360 degree appraisal
Considers the views of the line manager, peers and subordinate employees
Provides a fuller picture of performance
Gives deeper feedback
Highlights potential learning/development needs
Bias from peers
Gives employees a chance to air their views
Still formal enough that they may feel they can't be entirely honest
Goals setting
When we set goals for ourselves, this motivates superior performance
All goals need to be personalised and this might be hard when we also want to achieve organisational goals
Are SMART targets too restrictive?
DREAM targets
Too difficult to achieve with a big workforce?
Communication can get lost if an organisation is too bureaucratic
Underperformance
Reasons for underperformance includes lack of skills/knowledge, personal problems or poor engagement, commitment or motivation
Corrective action
Retribution, rehabilitation, deterrence
Informal warning, formal written, final written, dismissal
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