6194871
Descrição
Mapa Mental por Michael Mendez, atualizado more than 1 year ago
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Criado por Michael Mendez
aproximadamente 8 anos atrás
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D1.N (3 Elements of effective
communication)
- VERBAL 7%
- Friendly = make people you are
talking with feel good
- Think before you speak =
make sure what you are
about to say is what you
mean to say
- Be clear = what is the
clearest way you can
communicate the point
you are trying to make
- Don't talk too much = the more
you talk, the less it is about
who you are talking to
- Be authentic = be yourself,
don't put on a show, speak
from your heart
- practice humility = this is
about the patient, not
about self importance
- speak with confidence = people
will be more at ease if you are
confident
- focus on your body language =
(see non verbals), make sure
your body language matches
your verbal style
- listen = people want to be
heard and you can get more
information by listening
- verbal modeling = matching people’s
voice tone and modulation. If they are
speaking softly, speak softly.
- Friendly = make people you are
talking with feel good
- NONVERBAL 55%
- Body language = kinesics
- Distance = proxemics
- Physical Environment & appearance
- Use of time
- Eye Contact
- Body language = kinesics
- PARAVERBAL 38%
- Tone
- Pitch
- Pacing of voice
- Tone
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