7565404
Descrição
Mapa Mental por Johnny Michelena, atualizado more than 1 year ago
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Criado por Johnny Michelena
mais de 7 anos atrás
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Organizational Behaviour
- OB: Is the study of human behaviour, in organizational
settings.
- organizational citizenship
- The behaviour of individuals that makes a
positive overall contribution to the
organization.
- Interactionalism: individuals and situations interact
to determine individuals behaviour
- Interactionalism: individuals and situations interact
to determine individuals behaviour
- The behaviour of individuals that makes a
positive overall contribution to the
organization.
- OB helps companies perform well
- To have an effective and efficient attainment of organization goals
- Organize: to group
into units / divide
- Planing: process of determining an
organizations desire future position.
- Leading: process of
leading the organization
to work together.
- Leading: leadership (motivate your workers)
- Organize: to group
into units / divide
- To have an effective and efficient attainment of organization goals
- organizational citizenship
- The success of an organization is determined by how effectively
managers boost the performance behaviours of the employees.
- Hawthorne Effect: when people get assessed, they will improve
their behaviour
- Positive effect of receiving
instructions
- Positive effect of receiving
instructions
- Frederick Winslow Taylor
- said that managers should study the jobs of the workers and break these jobs into smaller
tasks.
- Business Strategies
- cost leadership: lowest cost
production
- operational excellence:
maximizing the efficiency
- customer intimacy:
delivering unique and
customizable products
- growth: company
expansion
- differentiation:
innovating
- Specialization: focusing on a narrow market segment
- cost leadership: lowest cost
production
- Business Strategies
- said that managers should study the jobs of the workers and break these jobs into smaller
tasks.
- The scientific method is a useful approach to learn more about the
organizational behaviour.
- Human Relations movement: view organizations as cooperative systems and
values workers feelings and values as important parts of organizational
performance.
- Human Relations movement: view organizations as cooperative systems and
values workers feelings and values as important parts of organizational
performance.
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