7945787
Descrição
Mapa Mental por javier ortega, atualizado more than 1 year ago
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Criado por javier ortega
quase 8 anos atrás
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SAB_#108_Técnicas_Resolución_Conflictos
- Some more
sources of conflict
- Personalities
- Personalities are
always clashing
- Personalities are
always clashing
- Technical
opinions
- Technical opinions are definitely
a reason that conflicts happen
- Technical opinions are definitely
a reason that conflicts happen
- Cost
- Cost disagreements seem to come up a lot,
especially where contracts are involved.
- Cost disagreements seem to come up a lot,
especially where contracts are involved.
- Personalities
- Over half of all
conflicts are caused by
- Priorities
- Priorities mean one project or person is more
important than another, and gets more budget,
resources, time, prestige, or other perks.
- Priorities mean one project or person is more
important than another, and gets more budget,
resources, time, prestige, or other perks.
- Resources
- Resources are scarce—that’s
why you have to negotiate for
them.
- Resources are scarce—that’s
why you have to negotiate for
them.
- Schedules
- Schedules decide who gets
what, when.
- Schedules decide who gets
what, when.
- Priorities
- The best way to resolve a conflict is to
confront the problem: do your research, figure
out what’s behind it, and fix the root cause.
- There are five general techniques for resolving conflict
- Withdraw/Avoid
- Retreating from an actual or potential conflict
situation; postponing the issue to be better
prepared or to be resolved by others.
- Retreating from an actual or potential conflict
situation; postponing the issue to be better
prepared or to be resolved by others.
- Smooth/Accommodate
- Emphasizing areas of agreement rather than areas of
difference; conceding one’s position to the needs of
others to maintain harmony and relationships.
- Emphasizing areas of agreement rather than areas of
difference; conceding one’s position to the needs of
others to maintain harmony and relationships.
- Compromise/Reconcile
- Searching for solutions that bring some
degree of satisfaction to all parties in order to
temporarily or partially resolve the conflict.
- Searching for solutions that bring some
degree of satisfaction to all parties in order to
temporarily or partially resolve the conflict.
- Force/Direct
- Pushing one’s viewpoint at the expense of others;
offering only win-lose solutions, usually enforced
through a power position to resolve an emergency.
- Pushing one’s viewpoint at the expense of others;
offering only win-lose solutions, usually enforced
through a power position to resolve an emergency.
- collaborate/Problem Solve
- Incorporating multiple viewpoints and insights from differing
perspectives; requires a cooperative attitude and open
dialogue that typically leads to consensus and commitment.
- Incorporating multiple viewpoints and insights from differing
perspectives; requires a cooperative attitude and open
dialogue that typically leads to consensus and commitment.
- Withdraw/Avoid
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