TRAINING HUMAN RESOURCES

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• CHAPTER 9

1. The competitive pressures facing organizations today require that staff members’ knowledge and ideas be current and that they have skills and abilities that can deliver results. As organizations compete and change to increase organizational performance, training of employees and managers becomes even more critical than before.

1. Required and regular training: Complies with various mandated legal requirements (e.g., OSHA and EEO) and is given to all employees (e.g., new employee orientation).
2. Job/technical training: Enables employees to perform their jobs well (e.g., product knowledge, technical processes and procedures, and customer relations).
3. Interpersonal and problem-solving training: Addresses both operational and interpersonal problems and seeks to improve organizational working relationships
4. Developmental and career training: Provides longer-term focus to enhance individual and organizational capabilities for the future