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Criado por Karyn Graham
mais de 11 anos atrás
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Role of operations management strategic role of operations management – cost leadership, good/service differentiation goods and/or services in different industries interdependence with other key business functions Influences globalisation, technology, quality expectations, cost-based competition, government policies, legal regulation, environmental sustainability corporate social responsibility – the difference between legal compliance and ethical responsibility – environmental sustainability and social responsibility Operations Processes inputs – transformed resources (materials, information, customers) – transforming resources (human resources, facilities) transformation processes – the influence of volume, variety, variation in demand and visibility (customer contact) – sequencing and scheduling – Gantt charts, critical path analysis – technology, task design and process layout – monitoring, control and improvement outputs – customer service – warranties
Finance
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