Domain II: Data Collection, bullet 1(provided by Diane Rogers)

Domain II: Data Collection, bullet 1

“Define the various data sources and collection methods and identify relative strengths and limitations of each”. · Rounding – real time, can respond timely to concerns, facilitates analysis of information over time to gauge improvement and identify systemic opportunities, engages leadership into the PX process · Focus Groups – facilitates discussion and deeper exploration of issues and things done well, supports building relationships and leveraging patient perspective · Social Media – difficult to organize and aggregate information, could be used as a source of patient stories to engage staff and share · Complaints and Compliments database – source of information for analysis related to systemic issues and trends (in terms of number of complaints) · Patient Family Advisory Councils – not only serves as a source of information of what could we do better, what do we do well, but serves as a contributor to recommended solutions; builds relationship and supports community involvement. · Discharge Phone Calls – dedicated resource required. Depending on level of implementation, may or may not have formal tracking of information. · Employee Satisfaction / Engagement surveys – While this information does not directly identify associated patient experience data – staff satisfaction / engagement is certainly a contributor to the overall experience and should be used as information to guide, support and create a culture that supports, appreciates and encourages positive experiences for everyone.