Exam test 10-6-17

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Which of these items does not portray a professional image ?

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The art of dealing with patients with genuine care and concern is called:

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Which of the following messages should NOT be sent via electronic mail?

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A good ergonomic workstation will help you:

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To help prevent injuries, you should

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If the waiting room has a television, you should:

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The Americans with Disabilities Act is enforced by the:

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Specimens that are brought into an office and handed to the receptionist should be:

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Which caller should be triaged first?

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Which of the following patients CAN remain in the waiting room?

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The medical office staff member responsible for answering the phone promptly is:

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At the beginning of each workday in the medical office , the receptionist is generally responsible for:

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Which telephone call should be handled first

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When examining toys in the pediatric waiting room , Trina Fernandez.RMA, notices a small LEGO building set left behind by a patient. She should:

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Yvonne Johnson ,CMA, is speaking with an irate patient on the telephone . She should:

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Which of the following is NOT one of the necessary information items needed for a telephone message?

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Tom Parker, RMA, is speaking to a patient who is upset about his prolonged waiting time for an appointment. Which of the following is the most diplomatic response ?

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Janelle Thomas, CMA, is speaking to a patient who is inquiring about her neighbor who was having chest pains , who is also a patient at this medical office. Which of the following is the most diplomatic response?

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Which of the following is an example of routine physical contact?

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Which of the following is NOT one of the five basic guidelines for proper telephone use ?

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According to the Centers for Disease Control and Prevention, fingernails must be:

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To be successful, the medical office must be run like a(n)

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Which of the following is an appropriate receptionist response to a patient who complains of being in pain?

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The ADA requires that restroom in public facilities:

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Telephone and reception management, appointment management, written communication, health information management, computer use, and medical office management are what kind of duties

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Telephone headsets should be avoided to prevent neck strain

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Voicemail messages must be retrieved every five minutes

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Waiting rooms of pediatricians should not have battery operated toys

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A low-key color scheme is advice for pediatric medical offices

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Ergonomic workstations may increase productivity and decrease injuries

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Speakerphone should only be used in private areas of the medical office

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The ADA requires the telephone companies have telecommunication relay systems available 24 hours today.

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Excellent customer service is crucial to a successful medical practice

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Text messaging is always inappropriate in a medical office

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Dress codes are optional guidelines for what to wear to work

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Wearing large jewelry is a nice way to personalize the nurse's uniform

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Artificial fingernails may increase the potential for infection transmissions to you and your patients

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Wet diapers, vomit, and used tissues are considered waste.

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Sorting telephone calls into the priority order is also known as

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The most antiseptic technique for preventing the transmission of diseases is

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is the art of handling people with tact and genuine concern.

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A is a person employed to greet telephone callers,visitors and clients.

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The privacy rules of require that you avoid inadvertently revealing electronically shared medical information.

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is the translation of the spoken word into a written format.

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refers to how words are spoken and enunciated.

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A telephone with an attachment for typing messages is called a

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messaging is done with the keypad of a cellular phone and sends a readable message to the recipient

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A person who is ill is often acutely sensitive to odors , even those normally considered pleasant

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When taking an emergency call from a patient , the medical assistant should obtain the patient's name, location, and telephone numbers as soon as possible.

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The ADA requires that ramps longer than 6 feet must have railings

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Julie Flynn, CMA , is responsible for scheduling patients in the busy cardiology practice where she works. The grid that Julie makes on the schedule to mark off times that the physician is unavailable to see patients in the office is called the

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The key to creating an efficient and workable schedule requires which of the following

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"Open hours " for scheduling means which of the following?

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A medical assistant using the cluster method to schedule patients does which of the following?

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The best way to let patients know the policies and procedures of the office is to:

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When handling a patient who arrives late for an appointment, the medical assistant should:

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Doug Richards, CMA, has to make a referral appointment for a patient . He should be prepared to provide the patient's name , address, and telephone number. In addition, he should provide the:

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When scheduling visitors such as pharmaceutical representatives, medical assistants should:

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Scheduling more than one patient in one time slot is also known as:

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When scheduling an appointment for a patient, it is important for the medical assistant to:

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When reviewing the appointment schedule, Cindy Weinstein , CMA, noticed that two patients had been scheduled for 9 a.m . This type of scheduling is known as :

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In the middle of a very busy day, a mother calls in about scheduling an appointment for a sick child. You should

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Which scheduling method allows more appointment availability?

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The use of computer scheduling is advantageous because it

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Appointment scheduling in the physician's office is often influenced by the :

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It is best to explain the payment policy of the office

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To schedule several return appointments for the same patient, the medical assistant should:

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Mr.Alvarez , who is leaving the office, needs an appointment for the next month. One way to remind him about his appointment is to:

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Prior to scheduling an appointment, the medical assistant should determine

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Scheduling several patients in the first half hour with the second half of the hour is left open is known as the

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Which of the following is an example of something you would not do during buffer time?

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The length of time assigned for each visit in the fixed scheduling method is determined by:

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You are scheduling appointments are using the streaming method. A complete physical takes about:

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You are scheduling appointments using the streaming method. A dressing change takes about

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Your scheduling appointments using the streaming method. A blood pressure check takes about

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A patient who phones into the office complaining of shortness of breath needs to be seen now

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Manual appointment scheduling systems cannot be used if other Administrative functions in the medical office are computerized

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To eliminate confusion , there should be only one copy of the schedule, and it should not be duplicated or distributed

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Email reminder cards Violate HIPPA privacy rules

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Thanks for scheduling is the most commonly used method in the physicians offices

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Computerize scheduling requires no training

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The appointment book Is a legal document

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You should allow at least two hours each day for buffer time

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One advantage to clustering maximum use of special equipment

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Streaming is a scheduling method that helps minimize gaps in time and back ups

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An advantage of structured appointments is that when a patient of wants more of the physicians times and you have a allowed, you can cut the appointment off at the scheduled time

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scheduling with the wave method is ideal for small one physician practices

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The method of appointment scheduling sets appointments based on the needs of the individual patient.

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The word in the medical field means that something should be done immediately.

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A group of complaints such at lower quadrant pain, nausea and fever is referred to as a of symptoms

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A patient with cold symptoms for the past three days should be seen by the physician before a patient with uncontrollable bleeding

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A is a request for the opinion of a colleague

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According to HIPPA privacy rules the use of patient sign in sheets upon arrival is considered a breach of

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The practice of adding extra time to the schedule to accommodate emergencies is also referred to as time

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When scheduling, grouping patients with similar problems or need is called

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Telephone for insurance eligibility and o recertification inquiries are often printed on the back of the patient's insurance card

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For the first half hour of each hour with the wave system, clients are seen in the that they arrive at the office

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One tip for maintaining the flow of the day is to schedule chronically late patients at the of the day

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Double booking is confirmed the poor practice and should be avoided if at all possible

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With flexible scheduling, Saturday appointments may be reserved only for patients whose work schedules do not permit weekday appointments

Quiz on Exam test 10-6-17, created by yaquelin vargas on 10/04/2017.

Exam test 10-6-17

Exam test 10-6-17

Which of these items does not portray a professional image ?

The art of dealing with patients with genuine care and concern is called:

Which of the following messages should NOT be sent via electronic mail?

A good ergonomic workstation will help you:

To help prevent injuries, you should

If the waiting room has a television, you should:

The Americans with Disabilities Act is enforced by the:

Specimens that are brought into an office and handed to the receptionist should be:

Which caller should be triaged first?

Which of the following patients CAN remain in the waiting room?

The medical office staff member responsible for answering the phone promptly is:

At the beginning of each workday in the medical office , the receptionist is generally responsible for:

Which telephone call should be handled first

When examining toys in the pediatric waiting room , Trina Fernandez.RMA, notices a small LEGO building set left behind by a patient. She should:

Yvonne Johnson ,CMA, is speaking with an irate patient on the telephone . She should:

Which of the following is NOT one of the necessary information items needed for a telephone message?

Tom Parker, RMA, is speaking to a patient who is upset about his prolonged waiting time for an appointment. Which of the following is the most diplomatic response ?

Janelle Thomas, CMA, is speaking to a patient who is inquiring about her neighbor who was having chest pains , who is also a patient at this medical office. Which of the following is the most diplomatic response?

Which of the following is an example of routine physical contact?