Which of the following is not a primary impact that technology has had on HRM?
It has diminished the role of supervisors in managing employees.
It has altered the methods of collecting employment information.
It has speeded up the processing of employment data.
It has improved the processes of internal and external communications.
What change is initiated by management to take advantage of targeted opportunities?
proactive
intentional
reactive
negative
To build human capital in organizations, managers should rely upon staffing programs that focus on:
identifying and hiring the best and brightest talent available.
identifying cheap sources of qualified labor.
identifying college graduates with the requisite skills.
identifying individuals with highly specialized skills.
The trend towards opening up foreign markets to international trade and investment is knows as:
globalization
offshoring
outsourcing
international economic diversity
_____ is a process used to translate customer needs into a set of optimal tasks that are performed in concert with one another.
Six Sigma
Total Quality Management
Reengineering
Change Management
Reengineering:
Fundamentally redesigns business processes to achieve improvements in cost, quality, service, and speed.
Focuses on understanding customer needs, doing things right the first time, and striving for continuous improvement.
Uses statistical methods to translate customer needs into separate tasks and defining the best way to perform them.
Changes the purpose and function of the HR group.
Which of the following is not an approach used by organizations to try to lower labor costs?
employee leasing
productivity enhancements
employee development
Layoffs can incur all of the following hidden costs except:
increased training expenses
pension and benefit payoffs
loss of institutional memory and human capital
a paranoid, political workforce
A fiercely loyal workforce, a recruiting edge, and workers who aren't afraid to innovate are all benefits of:
companies that establish "no layoff" policies
downsizing
It is anticipated that in the future, the American workforce will exhibit:
an increase in ethnic diversity.
about the same demographic mix as it does today.
a decrease in ethnic diversity.
a decrease in the number of older workers.
Human resources planning is:
the process of anticipating and making provision for movement of people into, within, and out of an organization.
a technique that identifies the critical aspects of a job.
the process of setting major organizational objectives and developing comprehensive plans to achieve these objectives.
the process of determining the primary direction of the firm.
The process of setting procedures for making decisions about the organization’s long-term goals and strategies is called:
strategic planning.
HR planning.
job analysis.
environmental scanning.
This group of employees has skills that are quite valuable to a company, but not particularly unique or difficult to replace.
core employees
strategic knowledge workers
supporting workers
partners
A qualitative approach to demand forecasting can include any of the following except:
trend analysis.
the Delphi technique.
soliciting expert opinions.
management forecasts.
Trend analysis includes all of the following steps except:
selecting a business factor.
computing a productivity ratio.
plotting historical trends.
The Delphi technique
attempts to decrease subjectivity of forecasts
is a quantitative methods
uses sophisticated statistical tools for forecasting
is a method of reducing hiring costs
A graphical representation of all organizational jobs along with the numbers of employees currently occupying those jobs and future employment requirements is called:
a staffing table.
an organization chart.
a skills inventory.
career planning
An analysis of the number and percentage of employees in each job from year to year, with proportions of those who are promoted, demoted, transferred, or exit the organization is called:
a Markov analysis.
modeling.
Talent inventories can be used to develop ____, which list current jobholders and identify possible replacements.
replacement charts
staffing tables
trend models
Markov analysis
The process of identifying, developing, and tracking key individuals so that they may eventually assume top-level positions is:
predicted change.
target forecasting.
succession planning.
replacement selection.
Bona fide occupational qualifications can:
permit discrimination by an employer
require reasonable accommodation on the part of the employer
be based on employer preference
be used to identify adverse impact
The employment of individuals in a fair and nonbiased manner is called
equal employment opportunity
affirmative action
civil rights policy
uniform guidelines
An employee alleging discrimination can sue both the manager (or supervisor) of a company and the company itself because:
the manager or supervisor perform their job as agents of the company
the company provided EEO training to the manager
EEO law provides for it
the employee can sue the company, but not the manager or supervisor
Which of the following groups would not fall under the broad definition of protected classes?
white men
people above 55
women
African Americans
Major federal equal employment opportunity laws attempt to correct social problems of interest to particular groups of workers called:
protected classes.
significant worker classes.
privileged classes.
equal employment classes.
Employers that pay men and women a different salary are violating the Equal Pay Act only if the pay difference is a result of:
performing work of similar skill effort and responsibility under similar conditions.
incentive plans.
merit.
seniority
The Americans with Disabilities Act does not:
provide protection for compulsive gambling
require employers to make reasonable accommodation to disabled persons.
define disability as a physical or mental impairment that substantially limits one or more major life activities.
prohibit employers from using selection procedures that screen out disabled persons.
Which of the following is not an example of sexual harassment?
paying a man more than a woman for doing the same job
promoting a female employee after she agrees to an after-work date
permitting the work environment to be hostile, intimidating, or offensive
allowing a customer to demand sexual favors from an employee
Which of the following are the two forms of sexual harassment recognized by the EEOC:
quid pro quo and hostile environment.
traditional and work environment.
on the job and off the job.
good intentions and discriminatory.
To comply with the Immigration Reform and Control Act, employers should do all of the following except:
refuse to hire immigrants.
verify the citizenship or immigration status of their employees.
present form I-9 for inspection upon request.
complete and retain form I-9.
In a fast-moving environment where job analysis must accommodate change, many organizations may adopt a ____, where the emphasis is placed on characteristics of successful performers rather than standard duties.
Competency Based Analysis
Strategic Analysis of Jobs
Team Based Analysis
Dynamic Job Analysis
Most job descriptions contain all of the following except a:
job evaluation section.
job duties section
job title.
job identification section.
A statement of the knowledge, skills, and abilities required to perform a job is a:
job specification.
job requirement.
job position.
job objective.
Employers must be able to show that job specifications:
relate specifically to the duties of the job.
describe fully the actual tasks, duties, and responsibilities of the job.
are non-related to job descriptions.
contain the criteria for evaluating the performance of the holder of the job.
A job description is:
a statement of the tasks, duties and responsibilities of a job
a statement of the knowledge, skills, and abilities required to perform work.
the different duties and responsibilities performed by one employee.
a group of related activities and duties.
The Americans with Disabilities Act requires that job duties and responsibilities:
be essential job functions for job success.
be adjusted to describe the reasonable accommodations that the employer is willing to provide
be limited to not more than twenty individual job tasks.
be written by job incumbents most familiar with the job
Which of the following is not a method to gather job analysis information?
applications
diaries
questionnaires
observations
The O*NET database:
includes descriptions of over 12,000 jobs and collects and publishes data on a continuous basis
is the on-line publication of each yearly Dictionary of Occupational Titles
is available only on a subscription basis
reduces the Dictionary of Occupational Titles to less than 500 job descriptions
A job-analysis approach that utilizes an inventory of the various types of work activities that can constitute any job is known as:
functional job analysis
the critical incident method
task inventory analysis
competency-based analysis
The objective of the critical incident method of job analysis is to:
identify critical job tasks.
prioritize job duties and responsibilities.
provide information for job evaluation based on the 'critical' value of the job
challenge the employees with their false statements
