A __________ is a system that protects the computer network from unauthorized access.
guard
shield
firewall
lock
True or false? Medication name, strength, frequency, and indication are all documented within the medication section of the patient record
rue or false? Medication allergies are the only allergies documented in the allergy section of the patient record
Which records are maintained in the patient record?
Health history, vital signs, and allergies
Vital signs
Allergies
Health history
Which part of the patient record is classified as administrative?
Order entry
Demographics
Patient education
True or false? The medical assistant should ask a patient about his or her allergies once a year, usually during a wellness exam
A patient’s allergy to latex is considered what type of allergy?
Hereditary
Food
Medication
Environmental
True or false? By recording the lot number of immunizations, the medical assistant can identify patients who might have received an immunization from a batch that has been reported to have issues.
By performing only procedures a medical assistant has been trained to, along with the approval and supervision of the physician, the medical assistant will be working within the legal __________ for medical assistants.
federal law
office policy
local law
scope of practice
rue or false? The legal scope of practice for medical assistants is decided at the federal level
True or false? Offering a patient advice on whether or not he or she should have a procedure is within the legal scope of practice for a medical assistant.
Ms. Miller asks why you are injecting her son, Daniel, in the leg instead of the arm because she always receives injections in her arm. What reason do you share with her?
“Infants rarely stay still, so injections in arms are a little tricky.”
“The vastus lateralis is the most developed muscle in infants.”
“The leg muscle is the most developed muscle in infants.”
“I’m not sure. This is just how Dr. Martin ordered it.”
Which of the following is not a reason to order a DTaP immunization?
To protect a patient against pertussis
To protect a patient against lock jaw
To protect a patient against measles
To protect a patient against diphtheria
A physician would order an MMR immunization in order to:
protect against chicken pox.
protect against meningitis.
protect against mumps, measles and rubella.
screen for exposure to rubella.
True or false? A patient says she heard the MMR vaccine was administered yearly and wants to schedule two appointments for her son. The medical assistant would be acting appropriately by scheduling these appointments as requested.
CPT criteria for assigning preventative visit codes include:
Patient status
Age and gender
Age and patient status
Severity of visit
It is important to document the __________ number and manufacturer of any immunization given.
warranty
social securtiy
tube
lot
True or false? The best time to document the administration of an immunization is before it is administered.
The __________ is the metric unit of weight used to measure solids.
pound
inch
liter
gram
Which of the following statements is false?
The basic metric units of measurement are the gram, liter, and meter.
Pharmaceutical companies use the Apothecary system to measure and label medication.
The metric system employs a uniform decimal scale based on units of 10.
The metric units used most often in the administration of medication in the medical office are the milligram, gram, milliliter, and the cubic centim
Which of the following statements is incorrect?
Medications are not measured in household weights, but many prescriptions contain directions using the household measurements of volume.
Pediatric medications frequently are packaged as liquids, and the label gives instructions for the medication to be given in household measurements.
The metric system is used in most American homes.
The basic measure of weight in the household system is the pound (lb); the basic measure of volume is the drop (gtt).
The __________ is the metric unit of volume used to measure liquids.
Augmentin is in which class of drugs?
Antidiarrheal
Antibacterial
Antifungal
ACE inhibitor
Any herbal supplements a patient takes should be documented in the __________ section of the patient record.
medication
allergy
problem list
patient education
When documenting an immunization, the medical assistant must document the type of vaccine, date administered, VIS information, lot number, and __________
manufacturer
texture
weight
color
True or false? Only the medical office that administered the immunization needs to have a record of the immunization.
True or false? Documents in a paper medical record are usually arranged in chronological order.
True or false? If a medical assistant diagnoses a patient condition, he or she is practicing outside of the standard of care for a medical assistant.
True or false? All medical assistants can legally perform injections under the supervision of a physician.
True or false? In order to practice within the standard of care for a medical assistant, the medical assistant needs to know what they are legally allowed to do according to state law.
A physician asks a medical assistant to perform a procedure that the medical assistant has not been trained to do. How should the medical assistant respond?
The medical assistant should tell the physician that he or she would be happy to perform the procedure and then use a procedure manual for reference.
The medical assistant should tell the physician he or she would be happy to perform the procedure and then just figure it out.
The medical assistant should just say, “I don’t know how to do it.”
The medical assistant should tell the physician that he or she has not been trained to perform this procedure, but that he or she will find someon
The oral route is the most convenient and most used method of administering medication.
Oral administration means that the drug is given by mouth in either a solid form or a liquid form.
Many patients find it easier to swallow a tablet or a capsule with a glass of water.
Water should never be offered after the patient has received a cough syrup.
True or false? The medical assistant does not need to know the category a particular drug or its primary use as long as he or she is following the physician order.
When would a medical assistant administer an oral medication in liquid form?
When caring for young children, elderly patients, and/or critically ill patients
When caring for critically ill patients
When caring for elderly patients
When caring for young children
What is the difference between administering, prescribing and dispensing medication?
Administering a medication is giving a patient a hand-written or electronic prescription to be filled at a pharmacy, prescriptions are given to a patient to take at the office, and dispensed medications are given to patients at the office for them to take home.
Administering a medication is giving a medication to a patient to take at the office, physicians prescribe medications to patients with a hand-written or electronic prescription to be filled at a pharmacy, and dispensed medications are given to patients at the office for them to take home.
None of the above.
Administering a medication is giving a patient is a hand-written or electronic prescription to be filled at a pharmacy, prescriptions are given to patients at the office for them to take home, and dispensed medications are given to a patient to take at the office.
True or false? The first step a medical assistant should take in safely calculating drug dosage is reading the label accurately.
The physician orders 500 mg of an antibiotic STAT. The label states that the dosage strength is 250 mg/2 mL. How much should the patient receive?
2 mL
2 mg
4 mL
4 mg
The physician orders 50 mg of Imitrex to be given stat for a patient with a severe migraine. The label states “25 mg/tab” How many tablets should the patient receive?
One tablet
Two tablets
Four tablets
Three tablets
The medical assistant has given an injection to a patient. Which of the following should be included in the medication record?
Number of refills
Frequency of administration
None of the above
Route of administration
True or false? The medication record only includes prescription medications.
True or false? A medical assistant must have a written order from a physician before administering any medications to a patient.
Prilosec is a medication used to treat:
Anemia
Musculoskeletal injuries
Lacerations
Digestive disorders
True or false? The most common system of measurement for medication is the metric system.
The medical assistant should perform a medication check:
while dispensing the medication.
when taking the medication out of storage.
when taking the medication out of storage, while dispensing the medication, and/or before returning the medication to storage.
before returning the medication to storage.
Why does Mr. Lupez need a tetanus shot?
He has a puncture wound and has not had a tetanus shot within the last 6 months
He has a puncture wound and has not had a tetanus shot within the last 3 years.
He has a puncture wound and has not had a tetanus shot within the last 10 years.
He has a puncture wound and has not had a tetanus shot within the last 5 years.
True or false? The route of medication administration is only documented when an injection is administered.
Active listening includes:
understanding
listening.
concentrating.
concentrating, understanding, and listening.
True or false? Restatement, reflection, and clarification are steps of the active listening process.
What type of history is the fact that both of Ms. Rainwater’s parents have hypertension?
Family history
Past history
Social history
Maternal
What type of history is the fact that Ms. Rainwater smokes?
Maternal history
Past medical history
What type of nonverbal signs might suggest that a patient is nervous about discussing a particular health topic?
Fidgeting
Nervous laughter
Lack of eye contact
Fidgeting, nervous laughter, and/or lack of eye contact
Some patients might express resistance when a medical assistant is trying to obtain a health history. The correct response from the medical assistant is:
“Would you feel more comfortable discussing this information with the physician directly? I completely understand.”
“Let’ just skip it then.”
“I’m sorry you are uncomfortable, but this is my job and we must get through this form.”
“Here, you are welcome to fill it out yourself then.”
True or false? Being an active listener can show a patient you are listening to their concerns.
True or false? Touch can be a positive or negative method of communication.
A breach of patient confidentiality is a violation of __________ , the 1996 federal legislation that addresses confidentiality, privacy, and security of patient information.
OSHA
FDA
HIPAA
AARP
The duties that a medical assistant can perform are defined at the __________ level.
AAMA
local
state
federal
True or false? Medical assistants are permitted to sign prescriptions on behalf of the physician.
True or false? Medical assistants are required by law to be certified.
True or False? A physician cannot delegate the medical assistant to complete the prescription form.
By means of federal and state legislation, restrictions are placed on drugs that have potential for abuse. These drugs are known as __________
stimulants
hallucinogens
controlled substances
uncontrolled
True or false? The medical assistant should ensure that all prescription pads are kept in a safe place and out of reach of individuals who may want to obtain drugs illegally.
A __________ is a physicians’ order authorizing the dispensing of a drug by a pharmacist.
prescription
endorsement
recommendation
reminder
True or false? When working with a patient who does not speak the same language as the medical assistant and an interpreter is not available, the medical assistant may need to use pantomime and gestures to relay his or her message.
When language is a barrier to effective communication, a medical assistant can overcome that barrier by:
having an interpreter available during the appointment.
always asking patients if they speak English before scheduling an appointment. If they do not, then they do not get an appointment.
referring the patient to a clinic that deals exclusively with patients who speak that language.
ask another patient to help with translation.
If a medical office is unable to have an interpreter on staff, an alternate option is:
using a telephone or video translation service.
asking if someone in the waiting room can translate
asking if someone in the waiting room can translate, rescheduling the appointment for another day when someone would be available to translate, or usi
rescheduling the appointment for another day when someone would be available to translate.
True or false? The message played while patients are on hold is one opportunity for medical offices to provide information about community resources related to healthcare needs.
True or false? When working with a patient from another culture, the medical assistant must be aware of both the verbal and non-verbal language differences.
One way to learn more about a different culture would be to:
take a cultural diversity class.
attend cultural event in your community.
ask your patients about their culture.
ask your patients about their culture, take a cultural diversity class and/or attend cultural event in your community.
A patient is having her first gynecological exam today. She appears to be nervous and her face is flushed. Which of the following actions would be appropriate?
Leave the patient alone and allow the doctor to speak with the patient.
Disregard the patient’s nerves. It’s best not to acknowledge it..
Ask the patient if she has any questions about the procedure.
True or false? Crossed arms are a sign that patients are relaxed and open to suggestions.
True or false? Body language is somewhat instinctive, taught and imitative.
True or false? Patients can be defensive when they are nervous about having a procedure. The medical assistant should always be kind and not take any patient behavior personally.
Nonverbal signs of communication are sometimes called __________
being observant.
silence.
context.
body language.
True or false? Patient education should be conducted in a private exam room so that the patient feels more comfortable asking questions.
True or false? If the patient is young, the medical assistant should direct all questions to the parent.
True or false? A co-worker has just received news that her father suffered a major heart attack. You should just leave her alone so that she can process her feelings.
True or false? Empathy and sympathy are basically the same thing.
Which of the following practices are helpful when communicating with non-English speaking patients?
Communicating in a busy hall or waiting room so others can help
Using medical terminology
Using pictures to demonstrate a procedure
Speaking loudly
Which of the following are guidelines for communicating with non-English speaking patients?
Use gestures
Avoid slang
Speak slowly
Speak slowly, avoid slang, and use gestures
True or false? A medical assistant must communicate with people from many backgrounds and cultures.
__________ is holding an opinion about all members of a specific group based on oversimplified views of some of the members.
Bias
Prejudice
Stereotyping`
Ethics
As with all computer-based operations, it is important that the EMR be __________ periodically to prevent the loss of information.
shared
copied
backed-up
restored
True or false? The use of electronic medical records has helped reduce the duplication of medical testing and procedures because multiple providers can have access to the same record.
True or false? The patient temperature was 101.1°F and taken across the forehead. Should the results be documented as T: 101.1°F TA?
If a patient’s pulse is measured at 88 beats per minute and the respirations are 16 breaths per minute, how should the medical assistant document this data?
P: 16, R: 88
P: 88, R: 16
88P/16R
An accurately documented pulse will include the rate, rhythm, and __________ .
volume.
beats.
timing.
A medical assistant measures a patient’s weight as 56 kilograms. Convert this weight to pounds.
112 pounds
23 pounds
56 pounds
123 pounds
A medical assistant measures a patient’s height as 63 inches. This would be recorded as:
5 feet, 5 inches.
6 feet, 3 inches.
5 feet, 3 inches.
6 feet, 8 inches.
A medical assistant measures a patient’s height as 3 feet, 7 inches. Convert this height to centimeters.
22.109 centimeters
37 centimeters
109.22 centimeters
110 centimeters
A medical assistant measures a patient’s height as 56 centimeters. Convert this height to inches.
22 inches
34 inches
15 inches
30 inches
