Melvin Corbes
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Reviewer for salesforce admin certification

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Melvin Corbes
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Salesforce Admin Set 1

Salesforce Admin Set 1

Questão 1 de 59

1

Which of the following statements is true about joined reports?

Selecione uma ou mais das seguintes:

  • You can add up to 5 bucket fields on a joined report.

  • You can apply conditional highlighting on joined reports.

  • Bucket fields are not allowed on joined reports.

  • Users can create analytic snapshots based on joined reports.

Explicação

Questão 2 de 59

1

Which user is listed in the case history related list for case changes made for
assignment and escalation rules?

Selecione uma ou mais das seguintes:

  • The automated case user specified in the support settings

  • The owner of the case when the rule was triggered

  • The default case owner specified in the assignment or escalation rule

  • The user who created the assignment or escalation rule

Explicação

Questão 3 de 59

1

When a lead is converted and an opportunity record is created, which other
object is related to the new opportunity by default? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • Case

  • Account

  • Contact

  • Lead

Explicação

Questão 4 de 59

1

A system administrator at Company A needs to mass update the lead source on
a number of opportunity records. How can this be accomplished? Choose 2
answers:

Selecione uma ou mais das seguintes:

  • Create a list view for opportunities and update using inline editing

  • Use similar opportunities to update the opportunities

  • Export opportunities and update using the import wizard

  • Export opportunities and update using the data loader

Explicação

Questão 5 de 59

1

Which option is available to a system administrator when managing passwords
for Salesforce Users? Choose 3 answers:

Selecione uma ou mais das seguintes:

  • Administrators can assign a password to a set of users

  • Administrators can reset passwords for all users at once

  • Administrators can customize the message sent to locked out users

  • Administrators can grant users the "password never expires" permission

Explicação

Questão 6 de 59

1

Company A requires that its Salesforce account data including attachments be
backed up weekly. Which tool should a system administrator use to accomplish
this?

Selecione uma ou mais das seguintes:

  • Data export service

  • Account report export

  • Data Loader

  • Account analytic snapshot

Explicação

Questão 7 de 59

1

What lead values are transferred to the opportunity upon lead conversion?
Select 2 answers.

Selecione uma ou mais das seguintes:

  • Close Date = Today

  • Opportunity status = Lead status

  • Close Date = Last day in fiscal quarter

  • Stage = First stage in the list

Explicação

Questão 8 de 59

1

Which of the following statements about Chatter posts and comments are true?
Select 2 answers.

Selecione uma ou mais das seguintes:

  • Posts made to a user's profile are visible to all users in the organization

  • Posts on a user profile are not visible to other users

  • Updates to the Chatter feed on a record are only visible to a user if he has access to the record

  • Post visibility rolls-up via the role hierarchy

Explicação

Questão 9 de 59

1

True or False: You can create queues on Account records.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 10 de 59

1

. A system administrator has created a formula field on a lead object to
calculate a number. How can the numerical value be mapped to the account record
upon lead conversion?

Selecione uma das seguintes:

  • The lead formula field value can be mapped to a roll-up summary field on the account record

  • The lead formula field value can be mapped to a number field on the account record

  • The lead formula field value can be mapped to a formula field on the account record

  • The lead formula field value can be mapped to a standard field on the account record

Explicação

Questão 11 de 59

1

Why would you not have multi-inline editing available on a List View?

Selecione uma das seguintes:

  • Salesforce does not yet support this feature

  • This feature is only available on Unlimited

  • Because there are multiple record types

  • It is already enabled by default

Explicação

Questão 12 de 59

1

What customization option is available for standard fields? Choose 3 answers:

Selecione uma ou mais das seguintes:

  • Edit pick list values for standard fields

  • Rename standard field labels in the user interface

  • Delete standard fields

  • Remove non-required standard fields from a page layout

Explicação

Questão 13 de 59

1

Which features of the service cloud console can be customized by the
administrator? Select 2 answers.

Selecione uma ou mais das seguintes:

  • The objects available in the navigation tab

  • The default page layout per object

  • The available record types per object

  • The fields shown in the highlights panel

Explicação

Questão 14 de 59

1

Which statement about Community experts is true? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • Community experts can be designated for Salesforce Ideas

  • Community experts can manage Salesforce Ideas categories

  • Community experts can designated by an icon

  • Community experts can delete inappropriate community content

Explicação

Questão 15 de 59

1

How is Multi-Currency enabled?

Selecione uma das seguintes:

  • Tick "Enable Multi-Currency" in the company profile settings.

  • Multi-Currency is enabled by default on all organizations.

  • Contact Salesforce.com to have MultiCurrency enabled in the organization.

  • Choose a default currency

Explicação

Questão 16 de 59

1

Who can add members to a case team? Select 3 answers.

Selecione uma ou mais das seguintes:

  • Owner

  • Administrator

  • Anyone above the record owner in the role hierarchy

  • Any team member

Explicação

Questão 17 de 59

1

Which of the following are true when setting up dashboard running user?
Select 2 answers.

Selecione uma ou mais das seguintes:

  • Users may see different data between dashboard components and source reports

  • The running user's access permissions determine the data displayed in the components of the
    dashboard

  • Dashboards with running users cannot have scheduled refresh

  • The running user becomes the default dashboard owner

Explicação

Questão 18 de 59

1

In inline editing, field is updated when?

Selecione uma das seguintes:

  • Record is updated/saved

  • The return key is pressed once

  • The field is updated/saved

  • None of the Above

Explicação

Questão 19 de 59

1

Choose the correct order of rule processing.

Selecione uma das seguintes:

  • Validation Rules, Assignment Rules, Workflow Rules, Escalation Rules

  • Assignment Rules, Workflow Rules, Validation Rules, Escalation Rules

  • Validation Rules, Workflow Rules, Escalation Rules, Assignment Rules

  • Workflow Rules, Assignment Rules, Escalation Rules, Validation Rules

Explicação

Questão 20 de 59

1

What is required to make a user an approver in the approval process?

Selecione uma das seguintes:

  • The user must be in the same role as the approval submitter in the role hierarchy

  • The user must have read permission for the object in the approval process

  • The user must opt in to receive email alerts when an approval is requested

  • The user must be set up as a delegated approver

Explicação

Questão 21 de 59

1

True or False: Standard Forecasting can't be used if Custom Fiscal Years are
enabled.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 22 de 59

1

A system administrator at Company A needs to prevent sales representatives
from editing fields on an opportunity once the opportunity has been moved to a
closed stage. Which data validation tool can be used to accomplish this? Choose 2
answers:

Selecione uma ou mais das seguintes:

  • Data Validation rules

  • Record Types and read only page layouts

  • Formula fields

  • Workflow field updates

Explicação

Questão 23 de 59

1

In Salesforce.com, in which object is Queues not allowed?

Selecione uma das seguintes:

  • Lead

  • Case

  • Account

  • Custom Object

Explicação

Questão 24 de 59

1

When should a system administrator consider using the Salesforce
AppExchange? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • When standard Salesforce functionality needs to be extended

  • To find answers to Salesforce application questions

  • When looking for pre-built custom applications and tools

  • To submit ideas for Salesforce application enhancements

Explicação

Questão 25 de 59

1

Which accounts are automatically synchronized on Salesforce Classic Lite?

Selecione uma das seguintes:

  • Any account created in the last 30 days

  • All recently accessed accounts

  • Accounts that the user owns

Explicação

Questão 26 de 59

1

Sales managers need to view and report on sales revenue across an entire
company without having access to a custom object that tracks personal time off
requests. Which permission should a system administrator enable in a custom
profile to meet this requirement in a private sharing model?

Selecione uma das seguintes:

  • "Read for Opportunities"

  • "Read for Accounts"

  • "View All Data"

  • "View All for Opportunities"

Explicação

Questão 27 de 59

1

Company A set the organization-wide default setting for opportunities to
private. Which records will an opportunity pipeline report return?

Selecione uma das seguintes:

  • Opportunities owned by the user running the report and users below them in the role hierarchy

  • Opportunities owned by the user running the report and users in the same role in the role
    hierarchy

  • Opportunities for the entire sales organization regardless of the user running the report

  • Opportunities for which the user running the report is also the account owner

Explicação

Questão 28 de 59

1

True or False: Your complimentary document storage can be used as an
additional space when you have exceeded your general storage limit.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 29 de 59

1

When are validation rules applied when using Salesforce for Outlook?

Selecione uma das seguintes:

  • Every time a record is saved

  • Every time a user views a record

  • Every time a record is updated

  • Every time data is synchronized with the server

Explicação

Questão 30 de 59

1

Which type of chart can be used to display summary values from two different
levels of grouping in a report? Choose 2 answers

Selecione uma ou mais das seguintes:

  • Funnel chart

  • Donut chart

  • Grouped line chart

  • Stacked bar chart

Explicação

Questão 31 de 59

1

Which privilege can be granted to members of content library (workspace)
without modifying user permissions? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • Share content with other users in Chatter

  • Create a new content library

  • Add tags when editing content details

  • Edit a member's library permissions

Explicação

Questão 32 de 59

1

Which setting can a system administrator control in the Salesforce user
interface? Choose 3 answers:

Selecione uma ou mais das seguintes:

  • Enable customizable recent items

  • Enable spell checker

  • Enable enhanced list views

  • Enable hover details

Explicação

Questão 33 de 59

1

True or False: A standard reports can be used as a source report for
dashboards.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 34 de 59

1

What should a system administrator consider when deleting a custom field?
Choose 3 answers:

Selecione uma ou mais das seguintes:

  • Field used in workflow and assignment rules cannot be deleted

  • Field values should be archived before a field is deleted.

  • Deleted fields and values can be restored from the recycle bin within 15 days.

  • Existing field values must be transferred to a new custom field.

Explicação

Questão 35 de 59

1

Which Import functionality of salesforce.com should be used if one needs to
import the 30000 Cases in Salesforce.com?

Selecione uma das seguintes:

  • Data Loader

  • Import Wizard

  • Either

  • None of the above

Explicação

Questão 36 de 59

1

What can be transferred from one user to another user during a mass transfer
of account records? Choose 3 answers:

Selecione uma ou mais das seguintes:

  • Open activities

  • Closed activities

  • Open cases

  • Closed cases

Explicação

Questão 37 de 59

1

Which statement is true regarding a custom field formula?

Selecione uma das seguintes:

  • It cannot reference standard, custom, or other objects

  • It can contain formulas up to 4000 characters

  • 4000 characters is the limit on the compiled size of the formula

  • It can contain formulas up to 3900 characters

Explicação

Questão 38 de 59

1

In previous versions, Data Loader has been known as? Select 2 answers.

Selecione uma ou mais das seguintes:

  • AppExchange Data Loader

  • Sforce Data Loader

  • Earth Data Loader

  • Cloud Data Loader

Explicação

Questão 39 de 59

1

Which of following are Standard SalesForce.com Profiles? Select 3 answers.

Selecione uma ou mais das seguintes:

  • Marketing User

  • Read Only

  • Contract Manager

  • Developer

Explicação

Questão 40 de 59

1

A user received an error message when attempting to log into Salesforce.
What is the first step the Salesforce administrator would take to troubleshoot the
problem?

Selecione uma das seguintes:

  • Reset the password

  • Unlock the user

  • View the login history

  • Change the login IP ranges

Explicação

Questão 41 de 59

1

Criteria-based sharing rules can be created for which objects? Choose 3
answers:

Selecione uma ou mais das seguintes:

  • Leads

  • Campaign Members

  • Contacts

  • Accounts

Explicação

Questão 42 de 59

1

What does Salesforce authenticate before allowing a user to log in through the
user interface? Choose 3 answers:

Selecione uma ou mais das seguintes:

  • Whether the user's profile has IP address restrictions

  • Whether the organization has trusted IP addresses

  • Whether the user's profile has specified business hours

  • Whether the user's profile is API enabled

Explicação

Questão 43 de 59

1

Arthur modifies a record which triggered an immediate workflow action which
updates a field on the same record. Which user will be registered on the Last
Modified By field of the record?

Selecione uma das seguintes:

  • The system administrator

  • Arthur

  • The default workflow user

  • This field will not change since the it was changed by the system

Explicação

Questão 44 de 59

1

True or False: Only one campaign can be designated as primary campaign
source in opportunity.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 45 de 59

1

A system administrator createad a custom object for a recruiting appliation to
track open positions. The administrator needs to give recruiting users the ability to
read, create, edit, and delete position records. How should the administrator do
this?

Selecione uma das seguintes:

  • Modify a standard profile and enable the custom object permissions

  • B Create a custom profile and enable the custom object permissions

  • Use an existing standard profile that will automatically have the custom object permission enabled

  • Use an existing custom profile that will automatically have the custom object permissions enabled

Explicação

Questão 46 de 59

1

Which of the following is an example of featured licenses?

Selecione uma das seguintes:

  • Offline User

  • Console User

  • Service Console User

  • System User

Explicação

Questão 47 de 59

1

Admin added a value to opportunity stage picklist but users cant see it. How
can admin address this?

Selecione uma das seguintes:

  • make sure value is active

  • make sure value is added appropriate record types

  • record type has no page layout referred

  • make a workflow actions

Explicação

Questão 48 de 59

1

What Does a custom report type determine? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • The report format of the resulting report

  • The custom summary formulas displayed in a resulting report

  • The objects that are available when building a report

  • The fields that can be used as columns when building a report

Explicação

Questão 49 de 59

1

The cloud scheduler has which capability? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • Salesforce can automatically propose multiple meeting times based on Salesforce user calendars

  • A custom logo can be added to the meeting request email sent to a contact or lead.

  • C The cloud scheduler can be enabled at the user profile level

  • The cloud scheduler allows users to view available meeting times on lead and contact calendars

Explicação

Questão 50 de 59

1

Which are the components of a profile? Select 3 answers.

Selecione uma ou mais das seguintes:

  • Page Layout

  • Record Type

  • Field Level Security

  • Roles

Explicação

Questão 51 de 59

1

Which feature restricts a user's ability to log into Salesforce? Choose 2
answers:

Selecione uma ou mais das seguintes:

  • Login hours

  • Trusted IP ranges

  • Password policies

  • Login IP ranges

Explicação

Questão 52 de 59

1

In what cases does the validation rules is applied? Choose 3 In what cases does
the validation rules is applied? Choose 3

Selecione uma ou mais das seguintes:

  • workflow process

  • via Import wizard

  • When field is edited

  • via Web-to-Lead

Explicação

Questão 53 de 59

1

In what type of Reports is grouping of data or charts not allowed?

Selecione uma das seguintes:

  • Tabular

  • Summary

  • Matrix

  • None of the Above

Explicação

Questão 54 de 59

1

What is a capability of Salesforce knowledge? Choose 2

Selecione uma ou mais das seguintes:

  • Knowledge allows an organization to share articles with partner portal users.

  • Knowledge only allows a single article type across all data categories

  • Knowledge uses data categories and roles to make articles visible to specific users.

  • Knowledge automatically creates a solution for each new article

Explicação

Questão 55 de 59

1

Company A needs to allow a group of users to view account records that the
do NOT own. Which feature can the system administrator use to meet this
requirement?

Selecione uma das seguintes:

  • Field Level Security

  • Sharing Rules

  • Account record types

  • Public groups

Explicação

Questão 56 de 59

1

When working on opportunities, sales representatives at Company A need to
understand how their peers have successfully managed other opportunities with
comparable products, competing against the same competitors. Which feature
should a system administrator use to facilitate them? Choose 2 answers:

Selecione uma ou mais das seguintes:

  • Chatter groups

  • Similar opportunities

  • Big deal alerts

  • Opportunity update reminders

Explicação

Questão 57 de 59

1

. Workflow Rules consist which of the following components? Select 3 answers.

Selecione uma ou mais das seguintes:

  • Workflow Task

  • Workflow Outbound Message

  • Workflow Field Updates

  • Workflow Actions

Explicação

Questão 58 de 59

1

When an existing custom field is modified, which scenario can cause data loss?
Select 2 answers.

Selecione uma ou mais das seguintes:

  • When Field type is changed to or from type Date or Date/Time

  • When Field type is changed to Number from Percent

  • When Field type is changed to Email from Text

  • When Field type is changed to Auto Number from Text

Explicação

Questão 59 de 59

1

Which tool should be used to import 5000 Cases into Salesforce.com?

Selecione uma das seguintes:

  • Import Wizard

  • Data Loade

Explicação

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