Balance scorecard

What are the four perspectives a balance scorecard measures?

For profit companies’ primary goal of the balance scorecard

Strategy map

Product differentiation

Cost leadership

5 aspects of industry analysis

Financial Perspective

Customer perspective

Internal business perspective

Learning and growth perspective

What is EVA?

What are the income and investment measures as part of the financial perspective

Customer perspective

Learning and growth perspective

Why is it called the balance scorecard

What are some non-measures

Can a scorecard be a dashboard?

What does a balanced scorecard do?

Features of a good balance scorecard

Strategy definition

Financial perspective

Balanced scorecard implementation pitfalls

What are the three components to strategic analysis of operating income

Growth component

Price recovery component

Productivity component

What two components are fairly easy to grasp and which component requires a bit more thought?

Growth

Growth

Management of capacity

What is unused capacity

What is downsizing

What are engineered costs?

What are the two parts of discretionary cost?