CSI-Service Meassurements

For services, there are 3 basic measurements that most organizations use:
of the service
of the service
of the service

Service measurement must go further than the level. Service measurement will
require someone, or some tool, to take the individual component measurements and combine
them to provide a of the true customer experience.

You cannot what you cannot
You cannot what you cannot
You cannot what you cannot

The challenge for any organization is to create a Service Measurement
Framework that will create - reporting

The framework will have to reflect the structure of a service, as well
as the relationships and - between components

Service measurement is looking, as well as reporting on . It will
provide answers to the question – what do we need to be able to do, and how can we do things
better