What is main part of a computer?
Hard Disk
Soft Disk
Screen
All of above
Which of the following is NOT Antispam software?
cloudmark
spamkiller
spamassasin
spammurderer
Which of the following was NOT one of the methods discussed in Plug It In 7 as a behavioral action to protect your information assets?
Never provide personal information to anyone in any format
Protect your social security number
Secure your credit cards
Save your passwords in a note or word document on your computer
Which one of following characteristics is to detect a worm?
Your system exhibits unexplained hard disk activity.
Your system seems to be short on available memory.
Your system connects to the Internet by itself without any action on your part.
All of mentioned
What are computer actions that can help prevent malware infections?
Install a security suite on your computer
Install a firewall on your computer
Test your system
All of the above
When taking behavioral actions to protect information, you should:
Never give personal information physically
Never give personal information verbally
Never give personal information electronically
Which of the following is not a typical information system within an organization?
Enterprise resource planning
Customer relationship management
Enterprise application integration
Human resources
What is not an example of a transaction?
product manufactured
service sold
person hired
all are examples of a transaction
What of the followings is one of the most common forms of financial control?
Budgetary control
Auditing
Financial ratio analysis
The most common forms of Financial Control include all of the following except...
Budgetary Control
Business intelligence analysis
Which of the following are examples of cross-departmental processes?
Procurement process
Fulfillment process
Production process
What does TPS stand for?
total programing system
tech and programing system
transfer processing system
transaction processing system
Why are companies suddenly sending out so many surveys?
, businesses can use information about each customer
achieve customer intimacy
obtain customer loyalty
all of the above
What are the benefits of Operational CRM systems?
Efficient, personalized marketing, sales, and service
A 360 degree view of each customer
The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point
All of them
what are some symptoms of some infection?
You see unexpected messages or images.
Programs start unexpectedly.
Your computer ‘freezes’ frequently, or programs start running slowly.
What is the function of CRM?
Acquiring new customers
Retaining existing customers
Growing relationships with existing customers
What does a fulfillment process involve?
Sales
Warehouse
Accounting
Which of the following is a benefit of Operational CRM System?
The ability of sales and service employees to access a complete history of customer interaction with the organization, regardless of the touch point.
What is part of the marketing aspect of CRM?
Cross-selling
Upselling
Bundling
The essential stages of the data warehousing process including:
modeling data for the data warehouse
cleansing extracted data
extracting data for the data warehouse
all of the answers are correct
Which answer best describes the file structure?
Your profile is stored in one computer.
Your profile can be deleted after logoff or restart.
Your profile controls the resources you have access to on the local computer and on the domain.
All of the above.
What benefits does Operational CRM systems provide?
Efficient, personalized marketing, sales, and service.
A 360° view of each customer.
All of above.
What are the problems with Non-ERP Systems?
in-house design Limits connectivity outside the company
Strategic decision making not supported
Long-term maintenance costs high
Which one is not a way to protect your computer?
Install a Security Suite
Install an Anti-malware Product
Install a Firewall
None of the above
What is CRM?
A database constructed for quick searching, retrieval, ad-hoc queries, and ease of use.
The process of collecting data from operational databases, flat-files, archives, and external data sources.
A relational or multi-dimensional database that may consume hundreds of gigabytes or even terabytes of disk storage.
An integrated approach to identifying, acquiring and maintaining customers.
What do you look for in CRM software?
Make sure the primary goal (ie: customer service) is standard in the software. Customization is very expensive.
Be able to integrate smoothly and flawlessly.
Compare with other companies of equivalently the same size who have purchased the same CRM software and examine their results.
What are some risks of implementing ERP?
People don't want to learn new things.
It is expensive to train everyone on how to use it.
If you choose the wrong ERP, your company may not find much success using it or may outgrow it very fast.
What to look for in CRM software?
all of above
Traditional customer touch points include:
Telephone Contact
Direct mailings
Actual physical interactions with customers during their visits to a store
