Which of the following is the most important reason to be able to communicate effectively with patients and keep them informed?
Educate patients about disease
Retain patients
Make patients feel more comfortable and less threatened
Make patients like the staff better
Which of the following attributes of a medical assistant does NOT identify a true professional?
Dependability
Empathy
Ability to communicate
Inflexibility
Which of the following organizations allows one to use the initials CMA (AAMA), which are awarded upon successful completion of their credentialing examination?
AMT
CAAHEP
AMA
AAMA
Which of the following will keep the medical assistant current in knowledge in the years to come and will serve as testimony of a commitment to professionalism?
Initiative
Continuing education
Which of the following best describes the primary characteristic of the certified medical assistant to the physician employer in the ambulatory care setting?
Broad range of administrative and clinical skills
Ability to work under nurses
Need for fewer trained personnel
Advances in specialization
The AAMA policy stating that any candidate for the AAMA Certification Examination be a graduate of a CAAHEP- or ABHES-accredited program was made for which of the following benefits?
Safeguard the quality of care to the consumer
Continue to promote the identity and stature of the profession
Ensure the CMA (AAMA)’s role in the rapidly evolving health care delivery system
All of the above
Which of the following is NOT a benefit of a practicum to the medical assistant student?
The staff can observe the student before employment.
The student has the ability to apply knowledge and skill in a real-world medical setting.
The student can understand that more than one acceptable method of performance may exist.
The student can begin to establish a network of support through colleagues.
To ensure the highest quality medical assistant education and employment preparedness, standards and guidelines were set through which of the following organizations?
Which of the following qualities does a medical assistant who continually must be asked to do things upon finishing an assigned task need to develop?
Flexibility
Effective communication
Which of the following qualities does a medical assistant who continually asks to leave early to go to other appointments need to develop?
Which of the following is NOT a level in the AAMA membership?
Regional
State
Local
National
Which of the following best describes the reason a medical assistant should ensure good personal hygiene?
Demonstrate a professional appearance
Protect clothing from materials
Protect patients from dirty clothes
Minimize body injury
Mrs. L. came into the office for her stitches to be removed by the medical assistant as scheduled. Mrs. L. said she had a fever and would need to see the physician. What is the primary personal attribute you need to deal with this situation?
Which of the following courses is NOT included in an accredited medical assistant program?
Administrative courses
Clinical courses
General courses
Accounting courses
Your friend asks you what kind of “clinical” courses you are taking. Which of the following would NOT be included on that list?
Urine and blood testing in the laboratory
Anatomy and physiology
Pharmacology/administration of medications
Assisting with minor surgery
Why do you need a credential?
A credential allows you to work in your state.
A credential is required for graduation.
A credential signifies recognition of competency.
A credential guarantees a job.
Which of the following is NOT one of the three terms used to define the transition period between the classroom and actual employment for the medical assistant?
Practicum
Residency
Externship
Internship
The CARE bill set specific requirements that needed to be met by all persons performing medical imaging procedures. On which of the following dates was the bill introduced to the senate?
March 1, 2007
January 1, 2007
March 30, 2007
January 30, 2007
Which of the following is NOT an expectation of a student at their practicum site?
Punctuality
Openness to criticism
Pay
Mindfulness of patient confidentiality
An individual who graduated from a CAAHEP-accredited medical assistant program and successfully passes the certification exam through the AMT has earned which of the following credentials?
CMA (AAMA)
CMAS
CMA
RMA
Which of the following does a license do?
Protects the practitioner from lawsuits
Indicates that a student has completed his practicum.
Defines scope of practice
Indicates that a student meets the criteria outlined in the CARE bill
Which of the following does regulation NOT ensure?
Competence of health care providers
Minimum standard of skill
Limiting of performance of certain procedures to a specific occupation
Minimal standard of empathy and initiative
