|
Criado por miguelabascal
aproximadamente 11 anos atrás
|
|
8.1 Plan Quality Management
8.2 Perform Quality Assurance
8.3 Control Quality
Quality as a delivered performance or result is
Grade as
Precision is a
Accuracy is an
• Customer satisfaction
• Prevention over inspection
• Continuous improvement
Management Responsibility
Cost of quality (COQ).
• Prevention (keeping errors out of the process) and inspection (keeping errors out of the hands of the
customer).
• Attribute sampling (the result either conforms or does not conform) and variables sampling (the result is
rated on a continuous scale that measures the degree of conformity).
• Tolerances (specified range of acceptable results) and control limits (that identify the boundaries of
common variation in a statistically stable process or process performance).
An inspection is