Should a Mental Model be made predictable to the user?
Select the best possible definition of a Mental Model
A mental model is an explanation of someone's thought process about how something works in the real world.
A physical recreation of an individual's mentality.
An example of someone with an unstable mental state.
In relation to keyboard shortcuts, what might Control+C do?
Command
Control
Code
Copy
Which of the following could be a consequence of not designing a system based on the user's mental model
The User could catch a cold
The User might become frustrated with the software
The User will have little or no understanding of the system
The User will have to design their own software
