Quiz por Beth Coleman, criado more than 1 year ago

Service Design starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet those requirements.

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	Criado por Beth Coleman aproximadamente 6 anos atrás

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ITIL Scope of Service Design

Questão 1 de 2

1

Which of the following is NOT within the scope of ITIL Service Design

Selecione uma ou mais das seguintes:

Service solutions for existing, unchanged services.
Management information systems and tools
Technology artchitetures and management architectures
The process required
Measurement methods and metrics

Explicação

Questão 2 de 2

1

Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:

Selecione uma ou mais das seguintes:

Reduces total cost of ownership
Improves the quality, consistency and performance of service
Eases the implementation of new and changed services
Reduces need for information and decision making

Explicação