Beth Coleman
Quiz por , criado more than 1 year ago

Service Design starts with a set of new or changed business requirements and ends with the development of a service solution designed to meet those requirements.

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Beth Coleman
Criado por Beth Coleman mais de 5 anos atrás
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ITIL Scope of Service Design

Questão 1 de 2

1

Which of the following is NOT within the scope of ITIL Service Design

Selecione uma ou mais das seguintes:

  • Service solutions for existing, unchanged services.

  • Management information systems and tools

  • Technology artchitetures and management architectures

  • The process required

  • Measurement methods and metrics

Explicação

Questão 2 de 2

1

Good service design makes it possible to deliver quality, cost-effective services and to ensure that the business requirements are being met. Which of the following are standard outcomes of the ITIL service design approach:

Selecione uma ou mais das seguintes:

  • Reduces total cost of ownership

  • Improves the quality, consistency and performance of service

  • Eases the implementation of new and changed services

  • Reduces need for information and decision making

Explicação

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