SHRM-CP 1

1

The development of HR management was slowed and in many ways inhibited by World War II

1

State and federal laws have reduced the need for and slowed the growth of HR activities

1

The increasing costs of turnover have led managers to take more interest in HR management

1

As a general rule, HR activities should not be created unless they contribute to the effectiveness of the organization

1

The appropriate role for an HR department is to fill an advisory role; it is wrong for the human resource department to restrict or control the activities of other departments

1

Line managers and staff specialists agree that when conflict exists between them, it is because the line managers resist new ideas

1

The responsibility for performance evaluation is generally a shared responsibility between the HR department and line managers, while recruiting is primarily the responsibility of the HR department alone

1

The Hawthorne Studies had serious methodological weaknesses; nevertheless, they had an enormous influence on management and human resources

1

The major difference between personnel mgmt and HR mgmt is that

1

Several factors have contributed to the growing importance of HR functions. Which of the following have not contributed?

1

Which of the following is not one of the basic roles for the HR department?

1

When the HR department places hiring quotas on another department to achieve affirmative action goals, it is exercising its __________ role.

1

When the HR department conducts an orientation training program it is fulfilling its ________ role.

1

Which of the following is not a major HR objective?

1

HR policies are useful primarily because:

1

HR policies are typically formed

1

Which of the following best describes what is meant by the term "HR policy"

1

Employee handbooks should avoid calling full-time employees permanent employees because

1

Which of the following functions is not considered a major HR function?

1

Which of the following is not a major HR function?

1

Which of the following was the most significant benefit of the factory system that existed a century ago?

1

Before 1930, the typical length of the work week was

1

The movement that started in the late 1800s which focused on finding the most efficient way to perform a task, economic incentives, and time-and-motion studies was called

1

The Hawthorne Studies (1924-1933) concluded that productivity was influenced by:

1

The army alpha and tests and Walter Scott's man-to-man rating scale methods of performance evaluation were part of which early movement?

1

A person who has a broad knowledge of all the HR functions and how they interact with other divisions of an organization is called:

1

The average number of employees in an HR department relative to the company's total employment is about:

1

The average cost of operating an HR department is about _________ percent of the company's

1

To become a certified HR manager requires a combination of

1

The voluntary agreement between an employee and an organization regarding the conditions of employment is called:

1

In the inducements-contributions balance, the inducements refer to:

1

The essential contributions that an organization requires of its members include dependable performance, dependable attendance, and __________.

1

Which of the following is an illustration of unintentional organizational abuse?

1

The best strategy for protecting employees from unintentional organizational abuse is

1

Strategy refers to measurable goals, and when they are not measurable there is no strategy

1

Complex environments create greater environmental uncertainty than simple environments

1

A formal performance appraisal program would be more appropriate in a flexible organization than in an institutional organization

1

High inflation and high interest rates tend to increase unemployment

1

Social programs such as environmental protection and energy conservation have increased productivity rates

1

Recruiting costs are generally higher during periods of low unemployment

1

The interests of stockholders/owners are often inconsistent with the interests of customers/clients and they create conflicting demands on the personnel policies of a company

1

Which of the following is least descriptive of strategy?

1

Two variables that have the greatest impact on the stability of an organization's environment are the complexity of the environment and

1

A compensation system that consists of team incentives based on team performance is most appropriate for what kind of organization?

1

As a result of high unemployment levels

1

Which of the following is true about productivity?

1

Changes in real compensation are most closely tied to changes in

1

Which of the following would not contribute to an increase in productivity?

1

An HR strategy that focuses on providing basic education and skill acquisition is most appropriate for a generic business strategy that is focused on

1

If an organization's generic strategy focuses on cost reduction, the most appropriate HR strategy is

1

Which of these organizational characteristics has the least impact on defining an organization's culture?

1

Which HR practice will most likely create a supportive/participative organizational culture?

1

An OD intervention refers to

1

In general, task specialization usually

1

Allowing employees to determine their own work hours subject to limits is called

1

Which of the following is not one of the advantages of permanent part time employment?

1

Research on the effects of job sharing suggest that

1

Studies evaluating job sharing indicate that in most instances there is

1

Which of the following is an important goal of quality of work life programs?

1

Which of the following topics would be the most likely topic for discussion in a labor management committee meeting?

1

A group of workers which meets on a regular basis to develop new production procedures and ways to improve the quality of the product is called

1

One of the chief defining characteristics of TQM is

1

Benchmarking typically involves performance comparisons with

1

A HR audit is specifically designed to assess

1

In HR accounting, the historical or acquisition cost, of acquiring human resources is called

1

In HR accounting, the cost of recruiting, hiring, and training a totally new work force is called the

1

A sensitive instrument for measuring job satisfaction which uses adjective pairs is called

1

Which of the following is an example of involuntary absenteeism?

1

Turnover is calculated by dividing ___________ times 100 by the average number of employees on the payroll during the month.

1

Two variables most significantly related to turnover are

1

An illustration of a strategic HR activity is

1

The ideal statistic a hiring manager should use for combining four selection criteria into a single weighted composite is

1

To evaluate employee attitudes regarding a compressed workweek, an HR manager administered a questionnaire to two groups. One group using the usual 5/8 schedule and one group using the 4/10 schedule. The mean scores for both groups were the same, but the manager thinks the mean fails to show that the employees in the 4/10 group either love or hate the new schedule. What statistic should be compared to confirm this decision?

1

A research instrument that measures what is supposed to measure is said to be

1

Which of the following is the best research design for evaluating a training program?

1

Which kind of firm is most extensively involved in international business?

1

Which of the following is characteristic of a transactional leader?

1

A leader who stresses standard procedures, schedules the work to be done, and assigns subordinates to particular tasks is high on

1

Deontology defines right according to

1

Why is the potential for organizational abuse greater when companies promise to take care of their people?

1

A statement that explains why an organization exists, how it contributes to society, and which values guide its actions is called

1

The three major approaches to achieving long-term competitive advantages are cost leadership,

1

A useful model for analyzing the profit potential of a firm within its industry is called the

1

One of the primary consequences of intense economic competition on HRM is

1

Which decade had the highest average birthrate?

1

A small start-up software company realizes that the technology skillsets of newly hired programmers are more advanced than the existing programmers' skillsets. Recognizing the constant business need for these evolving, state-of-the-art skillsets, which is the best workforce development strategy to implement?

1

Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?

1

An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?

1

A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?

1

An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?*

1

Which is a significant benefit of recruiting from internal sources?*

1

Scenario Background
A company determines they will close their secondary manufacturing unit to move the operation to the business headquarters. They determined 70 new positions will need to be filled to support this effort. The CEO wants the transition to take place over a three-month period.

The CEO asked the HR director to support this new staffing need. Which is the best action for HR to take first to begin supporting this initiative?

1

Scenario Background
A company determines they will close their secondary manufacturing unit to move the operation to the business headquarters. They determined 70 new positions will need to be filled to support this effort. The CEO wants the transition to take place over a three-month period.

A month after the move, many of the relocated staff threaten to quit. HR conducts a survey and discovers three main causes of dissatisfaction: higher cost of living, unaffordable housing, and low-rated schools. Which is the best course of action for HR to endorse to leadership to prevent departures?

1

Scenario Background:
In the past two years, a company has been acquired by two different organizations. Each acquisition resulted in multiple layoffs; one even included the CEO being terminated. For a while, the morale of the remaining employees was very low because they had worked with some of the laid-off employees for years. To help increase morale the company re-evaluated their total rewards structure to be more beneficial to all employees.

Many employees suffer anxiety because of the increased workload and the fact their long-time friends are gone while they remain. Which is the most important first step for the HR director to take to mitigate the effects of survivor syndrome being experienced by remaining employees?

1

Scenario Background:
In the past two years, a company has been acquired by two different organizations. Each acquisition resulted in multiple layoffs; one even included the CEO being terminated. For a while, the morale of the remaining employees was very low because they had worked with some of the laid-off employees for years. To help increase morale the company re-evaluated their total rewards structure to be more beneficial to all employees.

The VP of research and development asks for HR’s help resolving pay discrepancies, discovered during due diligence, among the senior engineers. The staff has been discussing this frequently and it is now affecting the team. Which is the best way for HR to reassure the employees?

1

Which test most effectively identifies potential high-performing leaders in a collaborative work environment?

1

Recently, HR has received complaints about the fairness of the CEO's compensation. Which should the HR manager do first to ensure that the executive compensation practices of the company are fair?

1

Which incentive plan is most likely to cause frustration to higher-performing employees?

1

Which is the best way to address the lack of diversity within organizational units?

SPHR Human resources Quiz sobre SHRM-CP 1, criado por Maysie Hewitt em 11-12-2018.

SHRM-CP 1

The development of HR management was slowed and in many ways inhibited by World War II

State and federal laws have reduced the need for and slowed the growth of HR activities

The increasing costs of turnover have led managers to take more interest in HR management

As a general rule, HR activities should not be created unless they contribute to the effectiveness of the organization

The appropriate role for an HR department is to fill an advisory role; it is wrong for the human resource department to restrict or control the activities of other departments

Line managers and staff specialists agree that when conflict exists between them, it is because the line managers resist new ideas

The responsibility for performance evaluation is generally a shared responsibility between the HR department and line managers, while recruiting is primarily the responsibility of the HR department alone

The Hawthorne Studies had serious methodological weaknesses; nevertheless, they had an enormous influence on management and human resources

The major difference between personnel mgmt and HR mgmt is that

Several factors have contributed to the growing importance of HR functions. Which of the following have not contributed?

Which of the following is not one of the basic roles for the HR department?

When the HR department places hiring quotas on another department to achieve affirmative action goals, it is exercising its __________ role.

When the HR department conducts an orientation training program it is fulfilling its ________ role.

Which of the following is not a major HR objective?

HR policies are useful primarily because:

HR policies are typically formed

Which of the following best describes what is meant by the term "HR policy"

Employee handbooks should avoid calling full-time employees *permanent* employees because

Which of the following functions is not considered a major HR function?

Employee handbooks should avoid calling full-time employees permanent employees because