Your company has a requirement to be able to calculate sales tax on quotes. It needs to use tax rates and rules, product taxability and address validation. How would you meet this requirement?
Look for an AppExchange app
Use Lightning Process Builder to do the calculations
Create a custom APEX solution
Use Workflow and Formula Fields
You have come across a situation where a consultant works on behalf of multiple organizations. How can you track this in Salesforce?
Create multiple contact records and relate the consultant to each organization they consult for
Use the Contacts to Multiple Accounts feature
Use the Account Teams feature
Use the Account Hierarchy feature
Which of the following use cases are valid for declarative customization? Choose 3 answers.
Displaying the number of employees of the account related to an opportunity, on the opportunity page layout
Calculating the number of days until an opportunity closes and displaying on a report
Determining a lead rating, based on checking the value of 3 lead fields
Calculating the sales tax applicable to a quote, that is based on various factors such as product, state, quantity
Dynamic Computing would like to be able to manage sales and support tasks differently and display different fields for each. How can this requirement be met?
Record Types
Page Layouts
Workflow Rules
Formula Fields
How can the relationship between different accounts be recorded and viewed? Choose 2 answers.
Using the Parent Account field
Using the View Hierarchy link
Using the Generate Relationship function
Using the Related Account field
Cool Air Conditioners has been using Service Cloud to manage cases, but are now considering using it to manage field service jobs. They would like to track field service activity and assignment to technicians. What is the recommended solution to meet these requirements?
Install an AppExchange product that provides Field Service functionality
Extend the Service Cloud configuration to handle Field Service cases
Utilize the standard objects Work Order and Work Order Line Items
Use real time API integration to connect Salesforce with an external field service application
What is a valid consideration regarding development in a multi-tenant environment?
Salesforce organizations can choose to accept upgrades, so different organizations maybe on different releases
Salesforce upgrade sandbox environments at the same time as production environments
Although Salesforce runs in the cloud, client software is still required
Salesforce upgrades are automatic and cannot be scheduled on a particular date
What is true regarding the Salesforce multitenant environment? Choose 2 answers.
All customers share the same code base, but have their own database
All customizations are specified as metadata, allowing for easy upgrades
Metadata includes configuration but not code
Automatic upgrades are applied during the year according to the Salesforce release schedule to all customers
Record types have been defined on the Account object. What does this mean?
Different picklist values can be defined for each record type
Different fields can be defined for each record type
Different page layouts can be assigned for each record type
Different users can be assigned to each record type
Which of the following are part of the control layer in the MVC model? Choose 2 answers
Apps
List Views
VisualForce Controllers
APEX Classes
There is a requirement to validate that the country code of an account field is a valid ISO code. There are over 200 codes. What could be used for this validation?
Before Update trigger on Account
After Update trigger on Account
Validation Rule
Formula Field
What are considerations that a new developer should be aware of when developing in a multi-tenant environment? Choose 2 answers.
Many customers share the same instance, so queries need to ensure the correct organization id is referenced to return the correct organizational data
The number of API calls allowed is unlimited
Governor limits ensure that the amount of CPU time is monitored and limited per customer over a defined time period to ensure that performance in one org is not impacted by another
Restrictions are enforced on code that can be deployed into a production environment
What are valid reasons for considering an AppExchange App? Choose 3 answers.
Some AppExchange apps are free
AppExchange apps are isolated from other customizations, so they will not interfere with existing functionality
AppExchange apps cover functionality not covered by Salesforce, such as Finance
Some AppExchange apps are open source
What are some considerations regarding using Leads in Salesforce? Choose 3 answers.
When a lead is qualified, an account, contact and opportunity is always created
When a lead is created, it can be automatically assigned to an owner
Opportunities must always be created from Leads
Leads can be individual consumers
Leads can be imported or created from an automatic process
What feature can be used to find the latest news and information about the account and contacts you are interested in?
Social Accounts, Contacts and Leads
Global Search
News Search
Twitter Search
Eric was told that Visualforce is part of the MVC paradigm. In this context, what does MVC stand for?
Master Control Variable
Master Class Variable
Model View Controller
Model Variable Controller
Which of the following correctly describes how the platform features map to the MVC pattern?
Model: Standard and Custom objects; View: Pages and Components; Controller: Standard and Custom Controllers
Model: APEX Classes; View: Pages and Components; Controller: APEX Triggers
Model: Standard and Custom objects; View: CSS and images; Controller: Standard and Custom Controllers
Model: Javascript code; View: Visualforce Pages; Controller: Custom APEX code
If your company is selling only to businesses, which features of Salesforce would be used?
Business Accounts
Person Accounts
Contacts
Private Contacts
What constitutes the Model part in the Model-View-Controller paradigm? Choose 2 answers
Standard Objects
Custom Objects
Standard Pages
Visualforce Pages
If multiple people in your organization work with an account, how can this be easily tracked and required access provided?
Use Sharing Rules
Use Account Assignment Rules
Use Account Teams
Use Multiple Owners
What are valid use cases for the AppExchange? Choose 2 answers.
To add industry specific functionality to Salesforce
To extend standard Salesforce functionality
To exchange ideas and tips with other developers
To exchange apps with other developers
New Horizon Satellites uses Salesforce for opportunity management for its data service products. There are many variables and complex combinations that can be configured when offering a data service. They currently use Excel to produce quotes but would like to use Salesforce instead. What would be the recommended solution?
Create a Visualforce page that displays the quote and allows saving as a PDF
Use the standard Quote template functionality
Look for an AppExchange product that meets the requirements
Create a custom button that will export the opportunity details to Excel
Which of the following capabilities are provided by the core CRM objects in the Salesforce schema?
Tracking sales deals and pipelines
Recording time spent on projects in timesheets
Recording customer feedback, problems or questions
Tracking prospective customers
Tracking customer invoices
Which of the following would not be part of the model layer in the MVC model?
Tabs
Fields
Relationships
Objects
How does Salesforce track how a deal progresses through the sales cycle?
Using Deal Stages
Using Sales Status
Using Opportunity Stages
Using Opportunity Status
A developer is required to ensure that a reason is entered if an opportunity is lost and closed. What is the best way to meet this requirement?
Workflow rule
Validation rule
Trigger
Required field
You have been given the requirement to display the average value of won opportunities on the Account page layout. How can this be achieved?
Using a trigger on the opportunity object
Using a trigger on the account object
Using rollup summary fields and a formula field
Using a rollup summary field with the average function
Which of the following is NOT a valid reason for considering an AppExchange app?
An existing app may solve the business problem, meaning a custom solution does not need to be developed
An existing unmanaged package app may meet most of the requirements and can be further customized
AppExchange apps include support for Salesforce1
AppExchange apps will not affect organization limits
Which of the following are true regarding developing in the Salesforce multitenant environment? Choose 2 answers.
Salesforce delivers polyglot persistence transparently
It is not possible to index application data as each tenant stores different types of data in the same application table
Queries need to be selective in terms of the number of records returned
The custom domain feature ensures that different customers do not access each others data
Of the following, which are true regarding how Salesforce supports the sales process? Choose 3 answers.
Salesforce features include leads, campaigns, products, pricebooks, opportunities and quotes
Salesforce supports selling different items with different processes
Opportunity Teams allow a group of people working on a deal to be associated with an opportunity
Only contacts from the account related to the opportunity can be linked using contact roles
What is true regarding Person Accounts? Choose 3 answers.
Person Accounts need to be enabled and cannot be disabled
Person Accounts do not have an account hierarchy
If Person Accounts are enabled, when creating an account, the type of account to create needs to be selected
Person Accounts have the same fields as a business account
Creating objects and fields
Creating Custom Visualforce pages
Validation Rules
Workflow
What is correct in respect to the Salesforce MVC paradigm?
Standard pages are part of MVC
Visualforce pages are part of MVC
Components are part of MVC
Custom Objects are part of MVC
All Statements are true
Because Apex runs in a multitenant environment, the Apex runtime engine enforces limits to ensure that Apex code or processes don't monopolize shared resources. What are valid examples of these limits? Choose 3 answers.
otal number of records retrieved by SOQL queries
CPU time per transaction
Time executing a SOQL query
Maximum number of records that can be stored
