In general, which employee is most likely to have developed a global mindset?
An employee who has learned another language
An employee who is deeply motivated to work in another country
An employee who has completed cultural diversity courses the employer offers
An employee who spent time throughout her education in programs abroad
What graphic data analysis tool shows possible relationships between two variables?
Flowchart
Scatter diagram
Pareto chart
What is the weighted average of the following salaries? $20,000 (2 incumbents) $30,000 (1 incumbent) $35,000 (2 incumbents) $40,000 (1 incumbent)
$25,000
$30,000
$31,250
$35,000
What is the best way for an HR professional to persuade a function to embrace changes in work processes that are part of an organizational effectiveness intervention?
Present evidence that disruption will be only temporary.
Show how these are standard procedures at other organizations.
Explain that the function's credibility with management depends on accepting these changes.
Present the changes as necessary to maintaining competitiveness
HR is recruiting for a job that requires a high degree of accuracy. A mistake made by a worker could be dangerous and costly. What feature would be most important in a pre-employment test for this position?
High validity
High reliability
Environmental factors in the testing environment
Fairness evidence for protected groups
What is the term for a cultural vision that holds that there are no absolutes and everything is based on the situation?
Determinism
Ethnocentrism
Parochialism
Relativism
Which definition best describes the concept of a stakeholder?
A stakeholder has a legally defined or contractual relationship with a firm.
l management team.
A stakeholder is anyone who shares in the value of an organization and its activities
A stakeholder owns a financial interest in a venture
If you were trying to show the relationship between employees' formal education and job performance ratings, what data analysis tool would you use?
Pie chart
Trend analysis
What is the correct positioning of an HR strategy?
It is concerned with only the people aspects of the organization.
It is a support unit of the corporate strategy.
It cascades from the organization's corporate strategy.
It is aligned with a cost management and profit focus.
What can be said about a customer service sales associate selection test that successfully measures essential job-related skills and abilities?
It is valid
It is reliable
It is statistically significant
It is legally compliant
An organization has chartered three cross-functional teams with representation from senior management, middle management, and employees. Each team has distinct goals that focus on different aspects of the customer experience. Every six weeks, the teams share their accomplishments. What approach to planning and implementing the change has the organization adopted?
Cascade
Strategic
Progressive
Organic
What communication method is more likely to be favored by high-context cultures?
Written
E-mail
Face-to-face
Multimedia Presentations
When comparing wages within a group, the most frequently occurring wage is called the
Mode
Average
Median
mode
What is an example of implicit culture?
Language
Pace of Life
Views toward power
Food
How is Porter's "Five Forces" framework used in developing strategies?
To determine the cost-effectiveness of strategic initiatives
To assess the strength of various competitors in one's industry
To understand competitive industry factors that can shape strategy
To identify internal strengths and weaknesses
What is the primary purpose of strategic planning?
To align organizational units and employees with business goals
To apply the results of financial forecasting to business goals
To allocate resources in a fair and consistent manner among units
To create a detailed project plan for the purposes of documenting control
What does the final stage of both Kurt Lewin's and John Kotter's models of change management involve?
Giving employees the necessary tools to implement the change
Addressing emotional effects on organizational members
Making the change part of the organization
Providing a clear sense of the future
An applicant scored in the 95th percentile on a job knowledge test. Because the interviewer questioned the results, the applicant was asked to retake the test. Again, the result was a very high score, and the applicant was hired. Three months later, it was determined that this new hire could not perform the job effectively. What can you conclude about the job knowledge test?
It was only reliable, not valid.
It had only content validity.
It had only criterion-related validity.
It had only construct validity
What is the basis of religious law?
Legislative acts
Regulatory directives
Beliefs and conventions
Court decisions
Which test most effectively identifies potential high-performing leaders in a collaborative work environment?
Psychomotor
Personality
Work sample
Emotional intelligence
Which hands-on training method best allows an onboarding manufacturing employee to practice his job in a risk-free setting?
Role play
Simulation
Apprenticeship
Team training
An HR manager has been asked to design a training program for the company. Which HR metric should be considered first in designing the program?
Average tenure of employees
Performance quality of one-year employees
Total costs for training
Percentage of employees with a career plan
A valued employee arrives 15 minutes late for work without explanation. Using the company's positive approach to discipline, which action should be taken to course-correct the employee’s tardiness?
Verbal caution
Final warning
Written reprimand
Counseling
An HR director believes it is important that managers take more responsibility for performance appraisals. Which responsibility should the HR director assign specifically to the managers?
Design appraisal system
Track timely receipt of appraisals
Identify development areas
Train staff to use performance system
Which is a significant benefit of recruiting from internal sources?
Minimizes inflated expectations about the job
Employees will all be of the existing mindset
Provides a continuous pool of applicants
Innovation increases with each infusion of new talent
Which incentive plan is most likely to cause frustration to higher-performing employees?
Behavioral encouragement
Piecework
Gain sharing
Profit sharing
Which is the best way to address the lack of diversity within organizational units?
Consult legal to mitigate discrimination claims in hiring
Implement incentives to employees for candidate referrals.
Confirm that recruiters incorporate diversity policy into the recruitment process.
Develop a diversity initiative with targeted hiring objectives.
Which measure shows how much more valuable an organization has become because of its investment in human capital?
Human capital return on investment
Human economic value added
Human capital value added
Return on investment
The two primary dimensions of behavioral theories of leadership are
intelligence and task-relevant knowledge
consideration and self-confidence
consideration and initiating structure
initiating structure and intelligence
Which statement exemplifies Hersey-Blanchard's situational leadership theory?
A leader's style must change over time as individuals develop and require a different type of direction and leadership
Leaders don't need personal relationships with mentors to learn from them
Leaders need to be charismatic because employees dislike rigid controls and inherently want to accomplish something
A team leader is one equally concerned with people and production (task) to a maximum degree
In the contingency theory of leadership, which is the term for the degree of confidence, trust, and respect that followers have in their leader
Task structure
Position power
Situational faorableness
Leader-member relations
Which trait is not desirable in a leader in any culture?
Affability
Dependability
Win-Win mentality
Loner
A leader of function tries to influence her staff's satisfaction and productivity by being friendly and asking questions about their non-work lives. What type of power is she using?
Legitimate
Expert
Reward
Referent
Which of the four branches of emotional intelligence is described as the ability to capitalize on feelings to promote and inform decision making, problem solving, and other cognitive activities?
Perceiving emotion
Using emotion to facilitate thought
Understanding emotion
Regulating emotion
Which motivation theory appeals to an employee's need for achievement?
Three need theory
Theory Y
Herzberg's theory
Attribution theory
What is the Expectancy Theory?
Efforts increases in relation to one's confidence that the behavior will result in a positive outcome and reward
Individuals are motivated by basic needs within a social and cultural context
individuals are motivated by a desire to satisfy certain needs
What are the basic categories of needs of Maslow Theory, that must be met in an ascending order?
Achievement, Affiliation, Power
Physiological, Safety and security, Belonging and love, Esteem, and Self-actualization
Stability, locus of control, controllable,
What practice illustrates transparency?
Sharing personal information with fellow staff members
Publicizing criteria for access to development opportunties
Involving all staff members in tactical decisions
Supporting promotions decisions with specific examples
A manger is asked by a senior manager to select an employee who has been mentored by the senior manager. This employee was not the manager's first choice for the job. What would be the most useful question for the manager to ask in sorting out the ethical implications of this action?
Am I sure about my assessments of the candidates' abilities
What would be peers think of me if I changed my mind
Is this fair to everyone involved
Is this really an ethical question
Which is the term for the proposition that ethical behavior is determined by local culture, laws, and business practices?
Ethical universalism
Multiculturalism
Laissez-fair ethics
Cultural relativism
A manger notices that two employees are having a debate regarding a project's management. Although they both agree that the current way the project is being managed is incorrect, they have two completely different views as to what the solution is, and both are determined to implement their solution. The manager recognizes that there could be value in both of the proposed solutions and suggests that a hybrid of the two could be used. What mode of conflict is being used?
Accommodate
Assert
Avoid
Collaborate
What is the process where two or more parties work together to reach an agreement on a matter?
Negotiation
Strategic planning
Performance evaluation
Meeting of the minds
Which form of negotiation is most consistent with the leadership characteristics found to be effective in global settings?
Soft
Hard
Principled
Collaborative
What would be the best advice for an HR manager presenting a complex analysis of workforce needs and recommendations to a leadership group?
Make sure all data is included in slides
Practice
Frame the information
Let the audience draw their own conclusions
A manager wants to explain to an ambitious employee that she will not be receiving a promotion and why she did not get the job. What would be the best form of communication to use in this case?
Phone call
E-Mail
Private, face-to-face conversation
Text
An HR manager tells a staff member how to deliver quality customer service to internal customers. Although the staff member paraphrases the coaching advice and seems to understand it, the manger still receives negative comments from other functions who work with this staff member. How could this communication be improved?
Repeat the message until the performance is improved
Confirm understanding by observing actual performance
Try writing out the directions for the staff member
Ask the staff member directly if there is another issue causing this performance
What is a global mindset?
The ability to encourage others with diverse backgrounds to see one's own perspective as the correct one
The ability to learn other languages
The belief that all other cultures and identity groups are really no different from one's own
The ability to take an international, multidimensional perspective that is inclusive of other cultures, perspectives, and views
What is the term for a set of beliefs, attitudes, values, and behaviors shared by members of a large group and passed won from one generation to the next?
Global mindset
Culture
Assimilation
Globalization
What cultural layer is exemplified by the pasta dishes that are unique to Italy?
Norms and values
Basic assumptions
Artifacts and products
Implicit culture
How would Hofstede label a culture that is nurturing, empathetic, and oriented toward quality of life and that strives for consensus?
High feminine
High uncertainty avoidance
High individualism
High power distance
How would Trompenaars and Hampden-Turner label a culture in which individuals express their emotions freely?
Particular
Synchronic
Affective
External
What challenge to effective cross-cultural communication is faced by an organization that believes that their way is the best way and who lack interest in other ways of reaching a goal?
Cultural sterotyping
Cultural determinism
Cultural ethnocentrism
What are the three main types of world legal systems?
Civil, criminal, corporate
Written, oral, transcribed
Civil, common, religious
Legislative, judicial, executive
Which system of law is the most prevalent in the world?
Common law
Corporate law
Civil law
Criminal law
Which world legal system is based primarily on legal precedent?
Religious law
What is the term for the concept that laws are to be enforced only through accepted, codified procedures?
Rule of law
Due process
Conflict of law
Jurisdiction
What is the term for the right of a legal body to exert authority over a given geographical territory, subject matter, or persons or institutions?
What is extraterritoriality?
Binding agreements among nations as to where trade may be conducted and under what conditions
An extensions of the power of a multinational regional organization over the national laws of its members
Reciprocal agreements entered into by two or more nations regarding employment related issues
An extensions of the power of a country's laws over its citizens outside that country's sovereign national boundaries
How are the concepts of value and the value chain related to strategy?
Value points to economic metrics that can be used to measure strategic success
Value chain analysis identifies areas critical to strategic success
The value chain defines what is important for the organization's stakeholders
The concepts relate primarily for-profit enterprises
The focus of strategic planning is on goals and how they will be achieved. What is the focus of strategic management?
How leaders act in alignment with those goals
Tracking allocation of resources toward strategic goals
Identifying future talent
Satisfying stakeholders
What is the key benefit of developing consistent, Long-term goals?
It shows the interaction of planning, people, and process to achieve goals
It separates strategic intentions from the effects of organizational culture
It decreases the influence of external factors
It reduces resources wasted on nonstrategic activities
What type of organizational activity is most likely to succeed in the strategic planning and management processes
Strategies are developed by the functions with little involvement of senior management
Senior management develops a high-level strategy intended solely for publication in the annual report
HR is asked to analyze current competencies against a proposed strategy
Function leaders make well-reasoned strategic decisions based on their operational needs
A firm manufactures glass used in commercial building projects. Their advantage lies in the variety of their offerings and the technologies they use. However, other firms can take business from them by offering similar products with different technologies. Which of Porter's "Five Forces" does this illustrate?
Threat of substitution
Threat of entry
Bargaining power of suppliers
Bargaining power of buyers
What is a business case?
Cost-benefit analysis of a business concept
Market research into acceptability of new service or product
Scenario-based test of a business plan
Analysis of a problem and of possible solutions
When would a return on investment (ROI) analysis be an effective metric?
An organization wants to compare its productivity with that of similar competitors
A function is seeking information about a company's financial performance
An HR function wants to confirm that it is complying with legal and regulatory requirements
An investor is seeking information about a company's financial performance
What is debt to asset (formula: total liabilities/ total assets)
leverage ration reflecting the amount of exposure to risk from debt that an organization has assumed
leverage ration reflecting how an organization is funding its growth
Activity ratio that measures the efficiency of debt collection
What is accounts receivable turnover (formula: Net credit sales/ average accounts receivable)
liquidity ratio that indicates level of working capital
profitability ratio showing the percentage of total sales revenue after incurring the direct costs of producing goods and services sold
activity ratio that measures the efficiency of debt collection
What is gross margin (formula: total sales - cost of goods sold / total sales)
profitability ratio showing the percentage of total sales revenue after incurring direct costs of producing goods and services sold
leverage ratio reflecting how an organization is funding its growth
What is a value chain?
the process by which an organization creates the product or service it offers to a customer
can be defined and measured differently
multiple organizations producing parts of a good or service across geographical regions
strategy provides guidepost throughout the organization, from top to bottom.
what are the primary activities of a value chain
management, finance, legal
Supply management, HR management, Technology
R&D, operations, marketing and sales, fulfillment, customers
Growth, maturity, renewal, no growth, decline
What are the benefits of strategy
effectiveness, Efficiency, impacts, better competitive
bled of awareness, mindful of all stakeholders, measures everything
taking shortcuts, sufficient involvement of the rest of the organization, adequate communication, better internal vision
consistent long-term goals, decision making by leaders, better competitive and external vision, better internal vision
what are the three levels of strategy
Organizational strategy, Business unit strategies, and operational strategy
Performance strategy, organization strategy, competitive strategy
Business unit strategies, internal strategies, competitive strategy
What is the organizational strategy
address questions of how and where the organization will focus to create value
reflects the way in which organizational and business unit strategies are translated into action at the functional level through functional strategies
reflects on the measuring performance that helps organizations determine whether strategic initiatives have been implemented as planed
focuses on the future of the organization as a single unit, a general vision of the future it seeks the long-term goals
What is a business unit strategy
address question of how ans where the organization will focus to create value
focuses on the future of the organization as a single unit
focuses on the measuring the operations in different functional units
Investment in the initiative benefits to the organization
what is an operational strategy
all policies, programs, and process repeated at each strategic level
address questions of how ans where the organization will focus to create value
What does key performance indicators (KPIs) do?
result in wasting fewer resources on activities
help organizations make the right measurements, measures of performance used to gauge progress toward strategic objectives or agreed standards of performance
results in achieving competitive advantage by being superior indicator
helps organizations focus on performance that supports strategic goals by measuring activities that are relevant to the organization's future growth
What are effective ways to measure performance
focus on performance that supports strategic goals, blend awareness of past, present, and future performance in creating objectives, be mindful of all stakeholders, reexamine what you're measuring regularly
take shortcuts, little follow-through, overreliance on the comfortable and familiar, insufficient commitment, insufficient involvement of the rest of the organization, and inadequate communication
What is the stakeholder concept
proposes that any organization operates within a complex environment in which it affects and is affected by variety of forces or stakeholders who all share in the value of the organizations and its activities
finding the most time and cost effective processes to achieve operations that affect the functions in strategic performance
decision making at all levels and in all parts of the organization
Objectives that only value the organization and its activities in long term goals to maximize profits
what are the parts of a stakeholder concept
supply management, customers, legal, HR management,finance, marketing and sales, trade associations
Finance, operations, R&D, investors, political groups, suppliers, customers, supply management, employees
Trade associations, investors, governments, political groups, customers, employees, suppliers, communities
What are the three possible outcomes of a life cycle concept in order by revenue and time
Introduction, maturity, growth, renewal, no growth, decline
Introduction, growth, maturity, renewal, no growth, decline
growth, maturity, introduction, renewal, decline, no growth
decline, no growth, growth, renewal, maturity, introduction
What is the introduction stage in the life cycle concept
Revenue is low because there is little market awareness and because of the market's resistance to change
Revenue is high because there is more market awareness and because of the market's readiness to change
revenue is low because there is more market awareness and because of the market's resistance to change
What is the growth stage of the life cycle concept
as time process, revenue tends to decrease, the rate of growth (curve) will be vary by new industry, products, services
as time decreases, revenue begins to increase, the rate of growth (curve) will decrease by industry, enterprise, or product
as time process, revenue begins to increase, the rate of growth (curve) will vary by industry, enterprise, or product
what is the maturity stage in the life cycle concept
The market is not saturated and growth occurs only through renewal of the new industry
The market is saturated and growth occurs only through introduction of new products or customer groups
The market is saturated and growth occurs when time and revenue are constant with each other
what is the renewal/ no growth/ decline stage in the life cycle concept
when revenue and time decreases because of the supply and demand of the market decreases
Eventually demand will decrease, either because the need no longer exists or it is satisfied more effectively something or someone new
Suddenly demand decreases only because the need no longer exists
When revenue and time increases and demand can no longer match or satisfied the needs in time of the market change
What is the impact of maturity life cycle stage on HR strategy
Building and retaining a productive workforce to meet a high level of demand
Delivering HR services with shrinking budget
Reducing the workforce size
reductions in workforce to right-size the organization as it rebuilds
What is the impact of renewal life cycle stage on HR strategy
Reductions in workforce to right-size the organization as it rebuilds
dealing with increased turnover rate
establishing stable leadership through succession planning
helping the organization's members manage constant stress and workplace changes necessary to survive
What is the impact of no growth life cycle stage on HR strategy
maintaining engaged workforce with fewer resources
a streamlining of structures and policies
make sure that formalization does not make the organization less agile and innovative
modeling awareness of external influences
What is the impact of Decline life cycle stage on HR strategy
added responsibilities to job descriptions and remaining staff
consulting to other parts of the organization to solve problems that affect productivity
communication and reinforcing organizational culture in policies and practices
What is the Porter's five forces framework
introduction, growth, maturity, renewal, decline
consistent decision making, consistent long term goals, better competitive vision, better internal vision, better external vision
Threat of substitution, threat of entry, bargaining power of buyers, bargaining power of suppliers, rivalry among competitors
What is an example of a Zero-based budgeting method
Installing new computer equipment or providing training would increase the budge
A department would need to justify its entire budge and show how its funding helps the organization meet its goals
A government agency could experience a system wide 5% budget decrease, which would be spread among its units according to different percentages
what is an example of an Activity-based budgeting method
An organization asks functions what resources they will need to produce specific outputs or levels
Installing new computer equipment or providing trading would increase the budget
most effective budgets are created in
an individual manner
HR management
a collaborative manner
The components of a business case
Statement of need, recommended solution, risks and opportunities, estimated costs and time frame
Each unit is ranked, expenditures are justified, additional funds are requested
Examine allocate costs, manage unexpected threats and opportunities, communicate to HR leaders
What is business intelligence
Allows analyst to gather facts, investigate alternatives, and consider risks
Allow analyst to foresee the estimates amounts of information that could provide in an event of an acquisition or merger
Allows analyst to retrieve timely, accurate, and complete data and transform that data into " actionable intelligence" that could be used to make organizational decisions
Allows analyst to approve and implement data that improves external environment actions
The relationship between assets, liabilities, and equity is represented by what balance sheet equation
Liabilities+ equity or equity= assets- Liabilities
Assets= liabilities+ equity or equity= assets- liabilities
assets-liabilities=assets=liabilities + equity or equity
Any money entered as an asset is balanced by offsetting liabilities, to illustrate this consider that A company's buildings and land are valued in year 2 at $ 59,600,000. This asset is balanced by a note to a bank for 60% of its value, or $35,760,000. What is the remainder of the asset's value that is considered equity value
$23,840,000
$30,400,000
$24,000,000
$15,200,000
What a balance sheet
Is one indicator of the organization's financial health, its assets, liabilities, and equity at a particular time
Compares revenues, expenses, and profits over a specified period of time
Represents what a company owes to either its owner(s) or its shareholders
what are assets
Represents was a company owes to either its owner or its stakeholders
What an organization owns (tangible; cash, cash equivalents, inventory of finished product or materials, property, and equipment or intangible; copyrights and patents, proprietary knowledge)
What an organization owes ( rent, loans, or notes, tax debts, accounts payable, unpaid fines, wages and benefits that have been earned but not paid)
What are liabilities
what is equity
Is combined with liabilities in the balance sheet because it represents what a company owes to either its owner or its shareholder; what is left of a company's assets after its liabilities have been discharged
what is accounts receivable
The money an organization's customer owe the organization
The money an organization owes its vendors and suppliers
Fixed assets that have tangible value
What is accounts payable
Money an organization's customers owe the organization
What is left of a company's assets after its liabilities have been discharged
Money an organization owes its vendors and suppliers
What is the income statement
Compares revenues, expenses, and profits over a specified period of time- usually a year or a quarter
One indicator of the organization's financial health
Compares current assets that can be easily liquidated or converted into cash
What is gross profit
Sales revenues minus the costs of producing what is sold, compares gross profit with sales
Net income is what a business has after paying interest and taxes
Illustrates the effect of all organizational activities
What is net income
What a business has after paying interest and taxes
Sales revenue minus the costs of producing what is sold
What is the formula for net income
Gross profit / net sales
Revenues - Expenses
Expenses- net sales
How is the gross profit margin calculated
Net sales + gross profit
Net income / gross profit
How is the net profit margin calculated
Net income + net sales
Net income / net sales
What is the cash flow statement
What business has after paying interest and taxes
Current assets include items that can be easily liquidated or converted into cash
Illustrates the effect of all organizational activities- activities that both consume value ( production, administration) and produce value ( sales, investment) on how much cash or cash equivalents the organization has on hand
What is the formula for Return on investment (ROI)
Net income / number of outstanding shares
Total sales- total costs / total sales
Gain from investment-cost of investment / cost of investment
What is the formula for profit margin
Total sales-total costs / total sales
Net income/ number of outstanding shares
Total liabilities / total assets
What is the formula for Earnings per share (EPS)
Gain from investment- Cost of investment / cost of investment
Stock price per share / Earnings per share
What skill could most improve an HR function's ability to manage change
Mastery of complex communication means
Knowledge of current job descriptions
Understanding of strategic implications
Evaluation
What should leaders understand about managing change?
Acceptance of change cannot be expected until long after the change has been made
Managing change involves employees' cognition, emotions, and behavior
Most employees will embrace the promise of change
Global organizations must standardize their processes for introducing organizational change
What important action takes place at the end of Lewin's change management model ?
Employee input on change is sought
A vision of the future is communicated
The change is made a lasting part of the organization's policies or processes
Employees are motivated to accept the change
What is managing the change spectrum
Resistant, neutral, welcoming
Fear, positive, negative
Welcoming, fear, neglecting
What are the conditions that make change possible
Empathy, communication, manager's negative reaction
Shared purpose, reinforcement systems, skills required for change, consistent role models
Urgency, communication, reinforcement systems, empathy
What stage of the Lewin's model of change will help get employees to accept that the change will occur by reducing factors that work against change
Unfreezing
Moving
Refreezing
What is the Cascade approach when planning and implementing a change
Relies on a top-down sequence with complete change at each level. change at one level or unit high up in the organization eventually transforms the units and levels beneath it
Change originates at the op and is broadcast to the entire organization
Relies on independent centers and multiple origins of the change within the organization
What is the organic method when planning and implementing a change
Relies on a top-down sequence with complete change at each level
The change originates at the top and is broadcast to the entire organization
What is an interview advantage
It is Safer, confidential environment may generate significant information
Requires strong relationship-building skills
The interviewer can influence questions and interpret answers
Which context a focus group might occur
To follow up on a survey by more in-depth discussions at the specific issues from collection qualitative data that impacts the survey results
Only one individual perspective is needed for a specific issue
Where participants are not free to share collection of qualitative data
What is a nominal group technique (NGT) for a focus group
A technique that proceeds through rounds in which participants each suggest ideas, the rounds continue no further ideas are proposed
A technique that progressively collects information from a group on a pre-selected issue, after the coordinator identifies the issues and participants, each participant lists his/her idea about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
A technique that discuss core ideas, group members add related ideas and indicate logical connections, eventually grouping similar ideas
Which of the following question is NOT one of the questions that human resources professional needs to address in a Human Management Capital plan during strategic planning?
Where have we come from
Where are we now
How will we get there
How will we know when we arrived
Why is understanding of legal process so valuable for human resources professional
Human resources professionals are the ones responsible for contacting members of Congress in the event that legislation should be proposed
The business world is increasingly involved with legislative process, and the human resource professional is a company's outside contact for legislation
Legislation influences the relationship between employers and employees, and human resource professional is responsible for understanding this relationship
Standard Human Resource budget responsibilities for a company might include all of the following EXCEPT
Travel expenses
Payroll taxes
Performance increases
Employee Benefits
The Fair Labor Standards Act (FLSA) Retains a certification of age for all employees for how long
2 years
1 year
5 years
Until employee termination
What are the human resource professional's primary role in assisting a development with conducting an effective interview
To offer any requested advice on preparing for and setting up interviews
To choose the members of the prospective interview board
To conduct all interviews for prospective employees of all company
The Uniform Guidelines on Employee Selection process (UGESP) requires which two qualities in testing
Fairness and reliability
Equality and fairness
Reliability and validity
Consideration and reliability
The Warn Act was designed to do which of the following
Prevent massive lay-offs that disrupt the economy
Ensure rights for employees who have been laid off
Provide new positions for employees that have been laid off
Which of the following provides the best definition of organization development
Creating a mutual understanding of values within an organization
Analyzing the various elements of an organization's makeup and reviewing opportunities for improvement
Creating a sense of balance between employers and their employees in a company
Which of the following elements is NOT a part of the ADDIE model of instructional design
Design
Develop
Administration
What is the purpose of of a total rewards strategy
To use budget for rewards in order to retain employees
To assist in creating teamwork among employees
To plan for establishing salaries among employees
What is a Delphi technique for a focus group
A technique progressively collects information from a group on a preselected issue, after the coordinator identifies the issue and participants, each participant lists his/her ideas about the issue in question in a brief, concise manner and returns the list anonymously to the coordinator
A technique that begins the discussion with cored ideas, the group members add related ideas and indicate logical connections, eventually grouping similar ideas
A technique the proceeds through rounds in which participants each suggest ideas, the rounds continue until no further ideas are proposed
From the answers below, what are relatively inexpensive ways to gather a large amount of data from a large and dispersed group of subjects
Observing and sampling
Surveys and questionnaires
Questionnaires and sampling
Observing and questionnaires
What two key characteristics of data collected should you be concerned with whether you are designing a tool to gather primary data or using data from a secondary source
Statistical sampling and Measurement Bias
Unweighted average and weighted average
Reliability and Validity
What is reliability
Is the ability of an instrument to measure what it is intended to measure
Is Built on reason and evidence
Reflects the ability of a data-gathering instrument or tool, to provide results that are consistent
What is validity
The ability of an instrument to measure what it is intended to measure
Is built on reason and evidence
What is Bias
Using irrelevant criteria to develop measures
Occurs when people consciously or unconsciously evaluate data in an irrational manner
The degree of to which people measure attributes that are relevant to the measurement's intention
From the answers below, what are the two quantitative measures frequently used to analyze data
Frequency distributions and tables and measures of central tendency
Data analysis method and Ratio analysis method
Frequency distributions and tables and Variance analysis
Quartiles and percentiles
Analytics can expose the important connections and patterns in data to make better workforce decisions because they
Consider the past and present and forecast the future
Show dispersion, or how groups of data related to each other
Identifies the degree of difference between planned and actual performance.
What is a ratio analysis
Shows dispersion, or how groups of data related to each other
Refers to using relationships between data in financial statements to measure the financial health of an organization
Identifies the degree of difference between planned and actual performance
What is a regression analysis
Refers to a statistical method used to determine whether a relationship exists between variables and the strength of the relationship exists between variables and the strength of the relationship
The ability to predict variables such as level of sales, production, or service within workable limits or ranges most often becomes the foundation for making the HR forecast
Starts with a result and then works backward
Can be used to test the possible effects of altering the details of a strategy to see if the likely outcome can be improved
what is an example of why an HR professional would use a pie chart
To describe the age breakdown of the workforce
To analyze recruiting methods in terms of employee performance ratings
To analyze workforce demand to identify overall trends in demand as well as high and low pints in the calendar year
To analyze and illustrate causes of voluntary and involuntary employee separation from the organization
what is an example of why an HR professional would use a Pareto chart
To analyze workforce demand to identify overall trends in demand as well as high and low points
To analyze recruiting methods in terms of employee performance
What is an advantage of the nominal group technique in conducting research
It adds more credibility to the reported findings
It is easier to quantify data for analysis and reporting
It allows for in-depth discussion and analysis of certain topics
It involves research participants in prioritizing data
In analyzing salary survey data, which measure could be used to evaluate the number of incumbents and salary
Weighted average
Unweighted average
An HR manager wants to detect a correlation between possession of a certain type of degree and job performance ratings. What type of analysis would help
Variance analysis
Regression analysis
Root cause analysis
