jen justice
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Business/Economics Quiz sobre Quiz 7 HRM, criado por jen justice em 03-04-2019.

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Quiz 7 HRM

Questão 1 de 15

1

Performance management is the process of ensuring that employees' activities and output _______ organizational goals.

Selecione uma das seguintes:

  • violate

  • match

  • change

  • supplement

  • help

Explicação

Questão 2 de 15

1

All but one of the following is a problem associated with performance appraisals. Name the exception.

Selecione uma das seguintes:

  • Discourages teamwork

  • Evaluators are inconsistent

  • Too objective

  • Manager has complete power over the employee

  • Produces emotional anguish

Explicação

Questão 3 de 15

1

Which of the following is a purpose of performance management systems?

Selecione uma das seguintes:

  • administrative

  • developmental

  • strategic

  • All of the answers are correct.

  • None of the answers are correct.

Explicação

Questão 4 de 15

1

The extent to which the performance measure gives guidance to employees about what is expected of them refers to which criteria for effective performance measures?

Selecione uma das seguintes:

  • reliability

  • validity

  • specific feedback

  • acceptability

  • fit with strategy

Explicação

Questão 5 de 15

1

What type of performance measurement method involves assigning a certain percentage of employees to each category in a set of categories?

Selecione uma das seguintes:

  • simple ranking

  • forced-distribution

  • paired comparison

  • mixed-standard scales

  • graphic rating scale

Explicação

Questão 6 de 15

1

If a manager considers one employee at a time and circles a number or a word to signify the degree to which that employee demonstrates a particular trait, he or she is using a

Selecione uma das seguintes:

  • critical incidents approach.

  • mixed-standard scale.

  • behavioural observation scale.

  • graphic rating scale.

  • simple ranking.

Explicação

Questão 7 de 15

1

Which method of performance measurement builds on the critical incident approach and defines competency dimensions specifically, using statements of behaviour that describe different levels of the competency?

Selecione uma das seguintes:

  • forced-distribution

  • graphic rating scale

  • mixed-standard scale

  • behaviourally anchored rating scale (BARS)

  • None of the answers are correct.

Explicação

Questão 8 de 15

1

In what type of performance measurement system are goals established and passed down through the organization?

Selecione uma das seguintes:

  • productivity measurement and evaluation systems

  • management by objectives

  • assessment centres

  • organizational behaviour modification

  • balanced scorecard

Explicação

Questão 9 de 15

1

The organizational approach to performance management that integrates financial, customer, internal business processes, and learning and growth is called

Selecione uma das seguintes:

  • management by objectives.

  • behaviourally anchored rating scale.

  • balanced scorecard.

  • graphic rating scale.

  • mixed-standard scale.

Explicação

Questão 10 de 15

1

An effective way to reduce rating errors in performance appraisals involves

Selecione uma das seguintes:

  • punishment

  • training

  • MBO

  • BARS

  • using a balanced scorecard.

Explicação

Questão 11 de 15

1

Performance feedback should be

Selecione uma das seguintes:

  • a surprise.

  • timely

  • frequent

  • frequent and timely

  • an annual event.

Explicação

Questão 12 de 15

1

Which approach to performance feedback is generally most effective?

Selecione uma das seguintes:

  • tell-and-sell

  • tell-and-listen

  • problem-solving

  • tell-and-train

  • tell-and-hide

Explicação

Questão 13 de 15

1

Coaching, frequent performance feedback, goal setting, and restructured job assignments may be effective ways to improve performance for which category of employees?

Selecione uma das seguintes:

  • solid performers

  • underutilized

  • misdirected effort

  • underperformer

  • These methods will not improve performance for any category of employees.

Explicação

Questão 14 de 15

1

A summary of performance gaps that includes an action plan mutually agreed to by the employee and supervisor is a(n)

Selecione uma das seguintes:

  • performance support plan.

  • performance improvement plan.

  • employment contract.

  • legal issue in performance management.

  • employee-employer agreement.

Explicação

Questão 15 de 15

1

Which one of the following statements about employee monitoring is FALSE?

Selecione uma das seguintes:

  • Employees are more likely to accept employee monitoring if the organization explains its purpose and links it to help in improving performance.

  • Employees may find employee monitoring demoralizing, degrading, and stressful.

  • Monitoring provides detailed, accurate information.

  • The use of global positioning systems (GPS) to monitor employees' whereabouts is encouraged by Canada's Privacy Commissioner.

  • Employee Internet use is monitored by more than one-half of employers.

Explicação