Fechar
planning process group
Ch 8
project quality management
(Knowledge area)
Process: 8.1 - Plan quality management
Knowledge area: quality management
Plan quality management benefits
Quality x Scope
Project quality management processes
The concept of quality
The concept of Quality planning,
How to plan quality
Quality x Grade
Quality and grade perception
Important about quality and grade
quality management advocates
Prevention x Inspection
Accuracy x Precision
Important about Accuracy and Precision
Which is more important: Accuracy or Precision?
5 levels of Quality Management with increasing efficiencies
Emerging tendencies and practices in project quality management
Emerging tendencies and practices in project quality management: client satisfaction
Emerging tendencies and practices in project quality management: Continuous Improvement
Emerging tendencies and practices in project quality management: Management accountability
Emerging tendencies and practices in project quality management: Partnership with suppliers
Tailoring considerations
Agile considerations
Plan quality management inputs
Plan quality management Tools and Techniques
Plan quality management Tools and Techniques: Data Gathering
Data Gathering: Benchmarking
Data Gathering: Brainstorming
Data Gathering: Interviews
Plan quality management Tools and Techniques:Data Analysis
Data Analysis: Cost-benefit analysis (CBA)
CBA applicability
CBA benefits
CBA - IMPORTANT TO REMEMBER
Data Analysis: Cost of Quality (COQ)
COQ Components
cost of conformance
Cost of conformance: cost of prevention
Cost of conformance: cost of appraisal
Cost of Non-Conformance
Cost of Non-Conformance: Internal Failure Costs
Cost of Non-Conformance: External Failure Costs
Optimizing the COQ
Plan quality management Tools and Techniques:Decision-making
Plan quality management Tools and Techniques:Data representation
Data representation: Flowcharts
Data representation: Logical data models
Data representation: Matrix diagrams
Data representation: Mind mapping
Plan quality management Tools and Techniques: Test and Inspection Planning
Plan quality management Outputs
Plan quality management Outputs: Quality management plan
Plan quality management outputs: quality metrics
Plan quality management outputs: quality metrics
