Over the past 12 months, a global hotel franchise has been experiencing steady, significant growth and needs to hire many more employees at all levels. The executive leadership team asks the HR department to transition into a strategic business partner role to ensure the franchise can meet current and future demands. However, some senior managers within the franchise believe HR should only focus on administration of traditional HR activities such as recruiting, payroll and benefits, and the senior managers refuse to include HR in business conversations. As a result, many HR staff have adopted a strict policy-enforcement role which has only made it more difficult for the HR department to make the transition. An HR manager is tasked with identifying ways to expand the role of the HR function within the organization and aligning it with business strategy. The HR manager is also charged with presenting an HR transformation plan to the executive leadership team.
Which action should the HR manager take to identify opportunities for the HR department to expand its role within the company?
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