What is a Work-for-Hire exception to the Copyright Act?

What are the 3 types of patents?

What is Organization Development?

What is an OD Intervention?

What is the Change Process Theory?

What are the 8 steps for successful change?

Name 6 methods of Knowledge Management.

What are Learning Organizations?

What is Systems Thinking?

What is Personal Mastery?

What is a Mental Model?

What is TQM?

Who proposed that quality is defined by the consumer?

Who proposed that quality begins with customer needs and then translated to business language for a mutual benefit?

What 3 quality phases were identified by Juran?

What did Kaora Ishikawa do for quality improvement?

What is a Pareto chart?

What is a Cause & Effect diagram?

What is a Stratification chart?

What is a Scatter Chart?

What is a Process Control Chart?

What was Philip B. Crosby's approach to quality?

What is Six Sigma?

What does DMAIC stand for?

What are the 5 team levels identified by Six Sigma?

What is a High Involvement Organization (HIO)?

What are the 4 elements needed to create an HIO as per Edward E. Lawler III?

What is Conflict Resolution?

What is Management by Objectives (MBO)?

What is Emotional Intelligence?

What is Talent Management?

What are 5 factors that lead to job enrichment?

What is Job Enlargement?

What topics may a Supervisory Training include?

What is Virtual Coaching?

What is a Management Development program?

What is a Leadership Development program?

What is Organizational Level training?

What is Task Level training?

What is Individual Level training?

What is the ADDIE model?

What are the 6 steps in a Training Needs Assessment model?

What are the 4 steps helpful in guiding the Training Design stage?

What is a Negatively Accelerating Learning Curve?

What is a Positively Accelerating Learning Curve?

What is the S-Shaped Learning Curve?

What is the Plateau Learning Curve?

What are 3 types of training materials that can be helpful in the development phase?

What is a Passive Training Method?
Name 3 types.

What is an Active Training Method?
Name 5 types.

What is an Experiential Training Method?
Name 3 types.

Name 4 types of program delivery mechanisms.

Name 5 different electronically based training delivery systems?

What are 3 things to be considered during the implementation phase of training?

Name 6 types of seating arrangements.

What is Transfer of Training?

What is a Formative Evaluation?

Name 5 strategies used in the Formative Evaluation process.

What was Donald Kirkpatrick's theory of summative training evaluation?

What is the Reaction Evaluation Method?

What is the Learning Evaluation Method?

What is the Pretest/Posttest Comparison?

When is a pretest/posttest method most useful?

What is the Behavior Evaluation Method?

What is the Results Evaluation Method?

What is Performance Management?

What is Meaningful Feedback?

What is Corrective Feedback?

What are 3 factors important to the appraisal process?

What 5 elements should be included for an effective annual review?

What are the advantage of conducting reviews at individual anniversary dates?

What are the disadvantages of employee anniversary date reviews?

What is a Focal Review Period?

What are the advantages/disadvantages of a focal review system?

What are the 4 basic categories of performance appraisal methods?

What are the 3 most common methods of comparison methods?

What are the 2 most common rating methods?

What are Narrative Methods of appraisal?
Name 3

What is BARS?

What is the BARS method?

What is the Inter-Rater Reliability?

What 3 non work specific programs can positively impact the workforce/performance?