ServiceNow Fundamentals - Orlando Version

Questão 1 de 127

1

What is ServiceNow?

Selecione uma ou mais das seguintes:

It’s a platform; a piece of technology that lets people automate workflow in a business.
Is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business.
Refers to all the activities involved in designing, creating, delivering, supporting and managing the lifecycle of IT services.
Is a framework within which people can address complex adaptive problems, while productively and creatively delivering products of the highest possible value.

Explicação

Questão 2 de 127

1

What is Now Platform®

Selecione uma ou mais das seguintes:

The Now Platform® provides an Application Infrastructure-as-a-Service (aIaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Platform-as-a- Service (aPaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Software-as-a-Service (aSaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.
The Now Platform® provides an Application Function-as-a-Service (aFaaS), a cloud-based computing model that provides
the infrastructure needed to develop, run, and manage applications.

Explicação

Questão 3 de 127

4

Select all the Now Platform® User Interface that are correct:

Selecione uma ou mais das seguintes:

Now Platform® User Interface
ServiceNow Classic Mobile App
Now Mobile App
Service Portal

Explicação

Questão 4 de 127

1

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 5 de 127

1

What is the format used in the URL of a ServiceNow Instance?

Selecione uma das seguintes:

https://<instancename>.service-now.com
https://<instancename>.servicenow.com
https://<instancename>.service.now.com
https://<instancename>.servicenow

Explicação

Questão 6 de 127

1

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Selecione uma ou mais das seguintes:

Customers only get a single instance for development, testing and production.
Independent, not configurable and private. Updates are made in group instances.
Each instance has predefined applications that cannot be modified or added new applications.
Independent, changeable, and highly configurable. Each instance has customer data that can be exchanged between instances.

Explicação

Questão 7 de 127

1

What is a user?

Selecione uma das seguintes:

A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
User [sys_user] table.
A user is one who buys an instance of ServiceNow.
A user is one who has access to the internet.
A user is anyone who has access to an instance of ServiceNow. Users can:
• Updating records, Importing data, Requesting items, Implementing flows, Approving knowledge content, Running reports. Users are represented by a record on the
Group [sys_user_group] table.

Explicação

Questão 8 de 127

1

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 9 de 127

1

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Selecione uma das seguintes:

1. Application Navigator, 2. Banner Frame, 3. Content Frame
1. Applications, 2. Application Navigator, 3. Modules.
1. Banner Frame, 2. Application Navigator, 3. Content Frame.
1. Content Frame, 2. Banner Frame, 3. Application Navigator.

Explicação

Questão 10 de 127

1

The Application navigator is a list of available applications and their corresponding modules.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 11 de 127

1

Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 12 de 127

1

The Favorites tab, represented by a star icon, displays items you have added as favorites.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 13 de 127

5

Based on the image, select all types of common interfaces shown.

Selecione uma ou mais das seguintes:

List
Form
Dashboard
Knowledge Base
Service Catalog
Pie
Now Learning
Banner Frame

Explicação

Questão 14 de 127

1

Selecione da lista do Menu para completar o texto.

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.

Explicação

Questão 15 de 127

1

Roles are represented by a record on the Role [❌] table

Arraste e solte para completar o texto.

sys_role

sys_user_has_role

sys_user_role

sys_role_user

Explicação

Questão 16 de 127

1

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 17 de 127

1

What is the function of System Administrator:

Selecione uma das seguintes:

Users with specialized administrator roles may manage specific functions or applications.
Also known as Employee Self Service (ESS) users, these users do not have roles but can submit and manage their own requests, access public pages.
etc.
Can perform all requester actions and allow users to view or modify approval records directed to them.
This role provides access to all platform features, applications, functions, and data.

Explicação

Questão 18 de 127

1

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Arraste e solte para completar o texto.

impersonator

fulfiller

approver

impersonation

Explicação

Questão 19 de 127

2

Preencha os espaços em branco para completar o texto.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Explicação

Questão 20 de 127

3

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

Selecione uma ou mais das seguintes:

List Context Menu
Column Context Menu
Tab Context Menu
Record Context Menu
Banner Context Menu

Explicação

Questão 21 de 127

2

Selecione da lista do Menu para completar o texto.

A filter is a set of conditions applied to a table list to isolate a subset of the data.
Three components that make up a filter condition include: ( Field, Operator, Value, Name, Action, Field, Field, Action, Value, Value, Condition, Field ).

Explicação

Questão 22 de 127

1

The ❌ allows a field value to be edited in a list without opening the record.

Arraste e solte para completar o texto.

List Editor

Form Layout

Activity Stream

Work Notes

Explicação

Questão 23 de 127

1

Use tags to categorize, flag, and locate records. Tags can be created against any record from a list or form view.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 24 de 127

1

Preencha o espaço em branco para completar o texto.

A is a version of a customized list or form which defines which fields appear and in what order. Different views can be created and used for different roles.

Explicação

Questão 25 de 127

1

Of the following options, what is the definition of Layout Configuration?

Selecione uma das seguintes:

Personalize a list to show or hide fields on a view, as well as change the list column order for the current logged-in user.
Configure to show or hide fields from a view and change the list column order. (All users)

Explicação

Questão 26 de 127

1

A row represents what in the ServiceNow database?

Selecione uma das seguintes:

FIeld
Record
Form
Label

Explicação

Questão 27 de 127

1

A ❌ displays fields from one record – users can view and edit the record data.

Arraste e solte para completar o texto.

form

dashboard

table

record

Explicação

Questão 28 de 127

1

Related Lists show records in tables that have a relationship to the current record.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 29 de 127

1

In the Header Icons the Personalize icon is used in a form to show or hide important fields and the mandatory fields CAN be hidden. Is this true or false?

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 30 de 127

5

Forms include various field types, each with unique attributes. Some common field types include:

Selecione uma ou mais das seguintes:

String
Interger
Reference
Choice
True/False
Select Box
Date/Time
Single-line Text

Explicação

Questão 31 de 127

1

What is a Formatter?

Selecione uma das seguintes:

Is an element used to display information that is not a field in the record.
It displays a list of activities.
Graphic representation of the fields, sections, and other elements on the form.
Is a one table.

Explicação

Questão 32 de 127

1

❌ allow fields to be populated automatically, simplifying the process of submitting new records.

Arraste e solte para completar o texto.

Templates

Formatter

Related Lists

Instance

Explicação

Questão 34 de 127

3

Preencha os espaços em branco para completar o texto.

Save records by using one of the following methods:

-> Click to save changes on a new form and return to the previously viewed page.

-> Click to save changes on an existing record and return to the previously viewed page.

-> Select the Form Context menu icon in the header bar, then select to save changes without exiting the form view.

Explicação

Questão 35 de 127

1

What is the difference between Insert or Insert and Stay?

Selecione uma das seguintes:

"Insert" save changes without exiting the form view, but "Insert and Stay" save changes exiting the form view.
"Insert" will exit the form returning to the previously viewed page, but "Insert and Stay" will remain on the form.
"Insert" and "Insert and Stay" have the same functionality.
"Insert" and "Insert and Stay" do not exist in the form.

Explicação

Questão 36 de 127

3

What are the three main components of the Form Designer?

Selecione uma ou mais das seguintes:

Page Header
Field Navigator
Application Navigator
Form Layout
Content Frame
Banner

Explicação

Questão 37 de 127

1

Which tool can be used to change the layout of the form view for all users?

Selecione uma das seguintes:

Personalize
Form Designer
Workflow Editor
ServiceNow Studio

Explicação

Questão 38 de 127

1

Which field type displays information from another table in a Form?

Selecione uma das seguintes:

String
Reference
Dot-Walking
Dashboard

Explicação

Questão 39 de 127

1

What is the System Properties> Basic Configuration UI16 module used for?

Selecione uma das seguintes:

It is used to create tables.
It is used to customize an instance.
It is used to delete the instance.
It is used to destroy the world.

Explicação

Questão 40 de 127

1

Which icon on the banner frame is selected to customize an individual’s instance?

Selecione uma das seguintes:

Search icon
Toggle Help Sidebar icon
System settings (gear icon)
View Current Update Set icon

Explicação

Questão 41 de 127

1

A ❌ is any record that can be assigned or completed by a user in ServiceNow. A task record is created from a table that extends the Task [task] table.

Arraste e solte para completar o texto.

task

table

ci

form

Explicação

Questão 42 de 127

1

Assignment rules can automatically set a value in the assigned_to and assignment_group fields of a task record.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 43 de 127

1

❌ uses machine-learning algorithms to set field values during record creation.

Arraste e solte para completar o texto.

Platform Intelligence

Virtual Agent

Connect Chat

Virtual Intelligence

Explicação

Questão 44 de 127

1

In which module of the Service Desk application, can you access the tasks assigned to your groups or to you?

Selecione uma das seguintes:

My Tasks / My Group Tasks
My Work / My Group Wok
My Incidents / My Group Incidents
My Tickets / My Group Tickets

Explicação

Questão 45 de 127

1

Selecione da lista do Menu para completar o texto.

The ( User Presence, Impersonation, Chat, Record ) feature facilitates synchronous collaboration within one record.

Explicação

Questão 46 de 127

2

Select the two correct answers. What is the difference between Work Notes and Additional Comments?

Selecione uma ou mais das seguintes:

Work notes field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.
Work notes field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field provides a log to document all the technical and behind-the-scenes work on a task.
Additional comments (Customer visible) field to communicate back and forth with the requester and other stakeholders directly in ServiceNow.

Explicação

Questão 47 de 127

3

The Activity section located under the Notes tab provides a complete history of a record. What details this section? (Select three answers)

Selecione uma ou mais das seguintes:

When was the update made?
Who made an update?
Where was the update made?
What was the update?
Why was the update made?

Explicação

Questão 48 de 127

1

The Visual Task Boards enables users to contribute to actual work within a record without opening a form interface.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 49 de 127

1

Selecione da lista do Menu para completar o texto.

Transform your lists and forms into an interactive graphical experience using ( Visual Task Boards (VTBs), Task Management, Activity Streamline Editing, Work Notes and Additional Comments ).

Explicação

Questão 50 de 127

4

What are the four elements that make up the Visual Task Board?

Selecione uma ou mais das seguintes:

Taskboard Tools
Quick Panel
Lanes
Cards
Users
Record Producers
Taskboard Stories

Explicação

Questão 51 de 127

1

Which tab contains the activity stream for a task?

Selecione uma das seguintes:

Notes
Related Lists
Variables
Layout

Explicação

Questão 52 de 127

3

Preencha os espaços em branco para completar o texto.

Complete the sentence with the following words: event - user actions - scripts.

An is an indication that certain conditions have occurred in the system.
Events are triggered by:
• : Logging in, approving a request, renaming an attachment, etc.
• : Business Rules and Workflows

Explicação

Questão 53 de 127

1

Selecione da lista do Menu para completar o texto.

Email ( notifications, scripts, messages, events ) can be triggered by events and require no scripting knowledge.

Explicação

Questão 54 de 127

1

Creating notifications allows administrators to specify:
• When to send the Notification
• Where receives the Notification
• What content is in the Notification

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 55 de 127

1

❌ gathers information from a series of tables through reference fields.

Arraste e solte para completar o texto.

Dot-Walking

Business Rule

Client Script

Reference fields

Explicação

Questão 56 de 127

1

Selecione da lista do Menu para completar o texto.

( Connect Chat, Connect Workspace, Visual Task Board, SMS ) is a messaging tool that lets you work with others in real-time.

Explicação

Questão 57 de 127

3

Select three options. What can trigger a notification?

Selecione uma ou mais das seguintes:

Record inserted or updated
Event is fired
A script
User Login
Email

Explicação

Questão 58 de 127

1

You can create your own reports by navigating to the ❌ module.

Arraste e solte para completar o texto.

Reports > View / Run

Reports > Create Report

Reports > New Report

Reports > All

Explicação

Questão 59 de 127

1

❌ is an interface used for creating or modifying ServiceNow reports. It features four sections which provide reporting configuration options: Data, Type, Configure, and Style.

Arraste e solte para completar o texto.

Report Designer

Survey Designer

Form Designer

Dashboard Designer

Explicação

Questão 60 de 127

1

Complete the sentence. A __________ is used to measure and evaluate the effectiveness of IT service management processes.

Selecione uma das seguintes:

metric
report
dashboard
incident

Explicação

Questão 61 de 127

1

❌ enable you to display multiple Performance Analytics, reporting, and other widgets on a single screen.

Arraste e solte para completar o texto.

Homepage

Reports

UI Page

Dashboards

Explicação

Questão 62 de 127

1

What are the four tabs used to guide the user through creating a new report in the report designer?

Selecione uma das seguintes:

Data, Table, Style and Actions
Data, Type, Configure, and Style
Data, Type, Actions and Style
Table, Actions, Style and Reports

Explicação

Questão 63 de 127

1

Complete the sentence. The ServiceNow Infrastructure includes __________________.

Selecione uma das seguintes:

records, rows and columns
tables and CI's.
tables, records, and fields.
tables, database and fields.

Explicação

Questão 64 de 127

1

A ❌ is an individual piece of data in a record and corresponds to a column in the table.

Arraste e solte para completar o texto.

field

record

row

table

Explicação

Questão 65 de 127

1

Selecione da lista do Menu para completar o texto.

The ( Tables and columns, System Definition, Fields, System Dictionary ) contains the definition for each and every table and field in the database.

Explicação

Questão 66 de 127

1

Records are identified by a 32-character, globally unique ID, called a ❌.

Arraste e solte para completar o texto.

sys_id

primary_key

id_sys

ID

Explicação

Questão 67 de 127

3

Select the three correct answers.
In a table, each field has three key attributes:

Selecione uma ou mais das seguintes:

label
condition
name
operator
value

Explicação

Questão 68 de 127

4

Select all the answers that apply. Tables can be related to each other in various ways. What kind of relationships exist in ServiceNow?

Selecione uma ou mais das seguintes:

One-to-Many
Many-to-Many
Database Views
Extensions

Explicação

Questão 69 de 127

2

Preencha os espaços em branco para completar o texto.

Tables can extend other tables. A table that extends another table is a class. The table it extends is the class.

Explicação

Questão 70 de 127

1

Selecione da lista do Menu para completar o texto.

The Incident, Problem, and Change Request tables, are subcategories of the ( Project, SC Task, Task, ServiceNow ) table.

Explicação

Questão 71 de 127

1

If a table is extended but itself is not extending another table, it is called a ❌.

Arraste e solte para completar o texto.

child table

base table

key table

principal table

Explicação

Questão 72 de 127

1

Tables that exist in the base system are called:

Selecione uma das seguintes:

custom tables
core tables
child tables
parent tables

Explicação

Questão 73 de 127

1

Tables created by admins or developers are called:

Selecione uma das seguintes:

core tables
child tables
custom tables
parent tables

Explicação

Questão 74 de 127

1

Complete the sentence. The ❌ provides a graphical representation of other tables related to a specific table.

Arraste e solte para completar o texto.

Relationship

Flow Designer

Banner Frame

Schema Map

Explicação

Questão 75 de 127

1

An ❌ is a security rule defined to restrict the permissions of a user from viewing and interacting with data.

Arraste e solte para completar o texto.

Business Rule

Access Control

Security Admin

Client Script

Explicação

Questão 76 de 127

4

Select the correct CRUD operations.

Selecione uma ou mais das seguintes:

Create
Delete
Done
Read
Close
Update (Write)
Read Only

Explicação

Questão 77 de 127

1

Selecione da lista do Menu para completar o texto.

The ( Business Rules, Security List, Access Control List, Control List ) contains all of an instance’s Access Control rules. Users with the appropriate permissions can modify rules and their definitions.

Explicação

Questão 78 de 127

1

Complete the sentence. In order for a user to create or update Access Control roles, they must have the ❌ role.

Arraste e solte para completar o texto.

acl_admin

security_admin

admin

admin_security

Explicação

Questão 79 de 127

3

Select the correct ACL rule types.

Selecione uma ou mais das seguintes:

table.record
table.None
table.table
table.*
table.field

Explicação

Questão 80 de 127

1

This processing order ensures that users gain access to more general objects before gaining access to more specific objects.

Selecione uma das seguintes:

Security Evaluation
Access Control Evaluation
Control Rules Evaluation
Security Rules Evaluation

Explicação

Questão 81 de 127

3

Select the three correct answers. What types of permissions can be configured in an access control rule?

Selecione uma ou mais das seguintes:

Conditions
Roles
Tables
Script that sets the answer variable to true or false
Records

Explicação

Questão 82 de 127

1

An ❌ is a tool used to import data from various data sources, and map that data into ServiceNow tables.

Arraste e solte para completar o texto.

Transform Map

Data Source

Import Set

Target Table

Explicação

Questão 83 de 127

1

❌ are records in ServiceNow that contain information regarding an Import Set data source. You can import a file from a local source (i.e. XML, CSV, Excel) or from a network server by providing a path and authentication information.

Arraste e solte para completar o texto.

Import Set

Transform Map

Target Table

Data Sources

Explicação

Questão 84 de 127

1

The ❌ is an existing table in where the data will be placed, post-transformation.

Arraste e solte para completar o texto.

Import Set Table

Target Table

Custom Table

Transform Table

Explicação

Questão 85 de 127

5

Select the 5 types of Data Sources used to import data.

Selecione uma ou mais das seguintes:

JDBC
WORD
EXCEL
HTTP/FTP
HTML
XML
CSV

Explicação

Questão 86 de 127

1

A ❌ is a set of field maps that define the relationships between fields in an import set table and fields on a target table

Arraste e solte para completar o texto.

target table

import set

data source

transform map

Explicação

Questão 87 de 127

1

Coalescing a field means the field will be used as a unique key during imports.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 88 de 127

1

What is a Data Policy?

Selecione uma das seguintes:

Is a server-side script that runs when a record is displayed, inserted, updated, or deleted, or when a table is queried.
Is a rule that enforces data consistency by setting fields as mandatory and/or read-only.
Is a rule that is applied to a form to dynamically change information or the form itself.
It is used to add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Explicação

Questão 89 de 127

1

Which option allows you to update existing target table records when importing data from an import set?

Selecione uma das seguintes:

Import Set
Data Source
Coalesce
Mapping

Explicação

Questão 90 de 127

1

Which module is used as the first step for importing data?

Selecione uma das seguintes:

Load Data
Import Data
Transform Map
Data Source

Explicação

Questão 91 de 127

1

Is a series of tables and fields that contain all of the Configuration Items (CIs) controlled by your company, as well as their attributes and relationships.

Selecione uma das seguintes:

Access Control List (ACL)
Configuration Management Database (CMDB)
Configuration Items (CIs)
System Dictionary

Explicação

Questão 92 de 127

1

❌ can be tangible or intangible devices or applications in the CMDB such as firewalls, computers, email services, and business services.

Arraste e solte para completar o texto.

System Dictionary

Configuration Management Database

Tables

Configuration Items

Explicação

Questão 93 de 127

1

The ❌ uses a concept of suggested relationships to help users see reasonable relationships between configuration items.

Arraste e solte para completar o texto.

CMDB editor

CI relationship editor

System editor

CI editor

Explicação

Questão 94 de 127

1

Selecione da lista do Menu para completar o texto.

( Dependency Views, CI Relationship Editor, Map Icons, Schema Map ) graphically display an infrastructure view for a configuration item and the business services that it is part of and that it supports.

Explicação

Questão 95 de 127

3

What are the three key tables in the CMDB?

Selecione uma ou mais das seguintes:

cmdb
cmdb_rel_ci
cmdb_view
cmdb_baseline
cmdb_ci
cmdb_server

Explicação

Questão 96 de 127

1

Selecione da lista do Menu para completar o texto.

( Knowledge Content, Knowledge Management, Knowledge Editor, Knowledge Base ) allows users to create, categorize, review, approve, and browse important information in a centralized location that is shared by the entire organization.

Explicação

Questão 97 de 127

2

The Knowledge homepage displays knowledge articles and social questions (Q&A)
organized by:

Selecione uma ou mais das seguintes:

Knowledge Base
Tags
Articles
Category

Explicação

Questão 98 de 127

1

Knowledge Security:
❌ defines conditions that are evaluated against users to determine which users can create, read, write, and retire knowledge articles.

Arraste e solte para completar o texto.

HR Criteria

Knowledge Criteria

User Criteria

ACL

Explicação

Questão 99 de 127

1

Is a conversational bot platform that provides assistance to help users obtain information, make decisions, and perform common work tasks:

Selecione uma das seguintes:

Virtual Agent
Connect Chat
Agent Intelligence
Chat Boot

Explicação

Questão 100 de 127

1

Which role can manage multiple knowledge bases?

Selecione uma das seguintes:

admin_knowledge
knowledge_admin
knowledge_editor
knowledge_manager

Explicação

Questão 101 de 127

1

What access does a user need to be able to import articles to a knowledge base?

Selecione uma das seguintes:

Can contribute
Can't contribute
Can read
Can't read

Explicação

Questão 102 de 127

1

The ❌ is a robust ordering system for services and products offered by various departments for users.

Arraste e solte para completar o texto.

Service Portal

Maintain Items

Service Catalog

Record Producer

Explicação

Questão 103 de 127

1

Service Catalog Major Components:

❌ are the building blocks of the Service Catalog, including:
• Hardware
• Software
• Services

Arraste e solte para completar o texto.

Record Producer

Items

Variables

Flows

Explicação

Questão 104 de 127

1

Service Catalog Major Components:

❌ provide questions to help the requester specify what item, option, or service to order.

Arraste e solte para completar o texto.

Variables

Variable Sets

Order Guides

Record Producer

Explicação

Questão 105 de 127

1

Service Catalog Major Components:

❌ are a form that produces a record of tasks. It is also an interface used as an alternative to lists and forms.

Arraste e solte para completar o texto.

Record Producer

Order Guide

Item

Variable Set

Explicação

Questão 106 de 127

1

Service Catalog Major Components:

❌ assist customers in ordering a complete set of needed items and help users identify the item relationships.

Arraste e solte para completar o texto.

Record Producer

Variable

Variable Set

Order Guides

Explicação

Questão 107 de 127

1

Service Catalog Major Components:

Service Catalog variables are not global by default and provide options to tailor a catalog item to the customer's needs.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 108 de 127

5

The Service Catalog lets you attach variables either to a catalog item or to an execution plan. What are the five types of common variables?

Selecione uma ou mais das seguintes:

Multiple Choice
Checkbox
Interger
Select Box
String
Single Line Text
True / False
Reference

Explicação

Questão 109 de 127

3

What are the three tables used in the Catalog Items?

Selecione uma ou mais das seguintes:

REQ# Request [sc_request] table.
INC# Incident [incident] table
RITM# Requested Item [sc_req_item] table
SCTASK# Catalog Task [sc_task] table
PRB# Problem [problem] table
CHG# Change Request [change_request] table

Explicação

Questão 110 de 127

1

Which module is used to add, update, or remove catalog items?

Selecione uma das seguintes:

Item Variables
Maintain Items
Service Portal
Items

Explicação

Questão 111 de 127

1

Is a non-technical interface for building and enabling process automation capabilities, known as flows:

Selecione uma das seguintes:

Flow Designer
Flow Operator
Action Designer
IntegrationHub

Explicação

Questão 112 de 127

3

A trigger specifies the conditions of when a flow should be initiated. Triggers instantiate the flow and can be: (Select the three correct options).

Selecione uma ou mais das seguintes:

Record-based triggers
Spoke-based triggers
Schedule-based triggers
Application-based triggers
Table-based triggers

Explicação

Questão 113 de 127

1

Is a rule that is applied to a form to dynamically change information or the form itself, these determine what happens on the form, including: setting a field as mandatory, setting a field as hidden, setting a field as read-only. These are executed on the client side.

Selecione uma das seguintes:

Data Policy
User Interface (UI) Policy
Business Rule
ACL

Explicação

Questão 114 de 127

1

❌ add buttons, links, and context menu items on forms and lists, making the UI more interactive, customizable, and specific to user activities.

Arraste e solte para completar o texto.

UI Actions

UI Policy

Client Script

Business Rule

Explicação

Questão 115 de 127

1

❌ make “real-time” changes to the appearance of the user interface, especially forms. Several types of scripts are supported:
- onSubmit():
- onChange():
- onLoad():

Arraste e solte para completar o texto.

Business Rule

Data Policy

Client Scripts

Record Producer

Explicação

Questão 116 de 127

1

A ❌ is configured to run when a record is displayed, inserted, updated, deleted, or when a table is queried. These run on the server side.

Arraste e solte para completar o texto.

UI Policy

Client Script

Business Rule

Data Policy

Explicação

Questão 117 de 127

1

What is the language used for scripting in ServiceNow?

Selecione uma das seguintes:

Phyton
C++
Java
Javascript

Explicação

Questão 118 de 127

1

What provides additional functionality within an instance?

Selecione uma das seguintes:

Business Rule
Plugins
Client Script
UI Actions

Explicação

Questão 119 de 127

1

Does a business rule run on the client side or the server side?

Selecione uma das seguintes:

Client
Server
Both

Explicação

Questão 120 de 127

1

Is a group of customizations that can be moved from one instance of ServiceNow to another.

Selecione uma das seguintes:

Customer Update
Update Set
Data Source
Import Set

Explicação

Questão 121 de 127

1

It is recommended to using the Default Update Set for moving customizations between instances.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 122 de 127

6

Select the correct answers. What is captured in an Update Set?

Selecione uma ou mais das seguintes:

Business Rules
New Data Records
Client Scripts
New Users and Groups
Report Definitions
Modified Data Records
Fields and Tables
Published Workflows
Tasks
Roles

Explicação

Questão 123 de 127

3

What are the three steps for applying an Update Set to an instance?

Selecione uma ou mais das seguintes:

Retrieve
Upload
Import
Commit
Preview

Explicação

Questão 124 de 127

1

Selecione da lista do Menu para completar o texto.

( Now Learning, Data Source, Record Producer, IntegrationHub ) provides a single solution to quickly integrate with third party services to build and share content.

Explicação

Questão 125 de 127

1

Homepages are not automatically included in an Update Set, but can be manually added.

Selecione uma das opções:

VERDADEIRO
FALSO

Explicação

Questão 126 de 127

1

	Criado por Rolando Sanchez aproximadamente 5 anos atrás

CISA Digital Technologies Quiz sobre ServiceNow Fundamentals - Orlando Version, criado por Rolando Sanchez em 14-11-2019.

ServiceNow Fundamentals - Orlando Version

Questão 1 de 127

What is ServiceNow?

Selecione uma ou mais das seguintes:

Explicação

Questão 2 de 127

What is Now Platform®

Selecione uma ou mais das seguintes:

Explicação

Questão 3 de 127

Select all the Now Platform® User Interface that are correct:

Selecione uma ou mais das seguintes:

Explicação

Questão 4 de 127

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can: - Search for articles, catalog items, records - Submit requests - Browse the corporate news feed, and more!

Selecione uma das opções:

Explicação

Questão 5 de 127

What is the format used in the URL of a ServiceNow Instance?

Selecione uma das seguintes:

Explicação

Questão 6 de 127

An instance is a unique implementation of the ServiceNow platform. What are their characteristics?

Selecione uma ou mais das seguintes:

Explicação

Questão 7 de 127

What is a user?

Selecione uma das seguintes:

Explicação

Questão 8 de 127

A collection of users is a group. Groups share a common purpose. A group is represented by a record on the Group [sys_user_grmember] table.

Selecione uma das opções:

Explicação

Questão 9 de 127

Based on the numbers in the image, select the correct answer that indicates the components of Now Platform User Interface.

Selecione uma das seguintes:

Explicação

Questão 10 de 127

The Application navigator is a list of available applications and their corresponding modules.

Selecione uma das opções:

Explicação

Questão 11 de 127

Above the application list, use the Banner Frame to quickly navigate to applications and modules.

Selecione uma das opções:

Explicação

Questão 12 de 127

The Favorites tab, represented by a star icon, displays items you have added as favorites.

Selecione uma das opções:

Explicação

Questão 13 de 127

Based on the image, select all types of common interfaces shown.

Selecione uma ou mais das seguintes:

Explicação

Questão 14 de 127

Selecione da lista do Menu para completar o texto.

A role is a only permission collection of users group of people collection of permissions( only permission, collection of users, group of people, collection of permissions ) used to: • Grant access to applications and other parts of the platform, and • Assign security rights.

Explicação

Questão 15 de 127

Roles are represented by a record on the Role [❌] table

Arraste e solte para completar o texto.

Explicação

Questão 16 de 127

BEST PRACTICE: Rather than adding roles to individual users, add the user to a group and assign the role to the group.

Selecione uma das opções:

Explicação

Questão 17 de 127

What is the function of System Administrator:

Selecione uma das seguintes:

Explicação

Questão 18 de 127

The ❌ role can be assigned to a user to allow impersonation of other users, excluding admins, for testing and visibility purposes.

Arraste e solte para completar o texto.

Explicação

Questão 19 de 127

Preencha os espaços em branco para completar o texto.

A list displays a set of records from a table within the content frame of ServiceNow. Each row represents one . Each column represents one .

Explicação

Questão 20 de 127

Context menus provide different levels of controls for a given list view. What are the 3 types of context menus existing in ServiceNow?

The Service Portal provides a user-friendly self-service experience by providing access to specific features using widgets. When accessing the portal via web browser, users can:
- Search for articles, catalog items, records
- Submit requests
- Browse the corporate news feed, and more!

A role is a ( only permission, collection of users, group of people, collection of permissions ) used to:
• Grant access to applications and other parts of the platform, and
• Assign security rights.