Cada pergunta deste Quiz é cronometrada.
Which action is NOT considered a good practice to encourage desired behaviour in an enterprise?
Incentives to encourage and deterrents to enforce desired behaviour
Communication throughout the enterprise of desired behaviours and the underlying corporate values
Appointing business champions
Publishing delegation of authority procedures
What is the main purpose of performing a process capability assessment?
To define goals of the process
To hire people with correct skills and competencies for executing the process
To identify and be part of a process improvement initiative
To define the metrics of the process
Which requirement was a major driver for developing the COBIT 5 framework?
To encourage a common language throughout the enterprise to allow better understanding of IT by stakeholders
To be generic and useful for enterprises of all sizes, whether commercial, not-for-profit or public sector
To get better control over increasing user-initiated and user-controlled IT solutions
To enable enterprises to achieve operational excellence through the reliable and efficient application of technology
What is a very important enterprise communication mechanism for corporate values and desired behaviour?
Process outcomes
Principles and policies
Organisational structures
Rules and norms
What capability level is an optimised process?
Level 1
Level 2
Level 3
Level 5
In which of the following will you find a description of how the investment and value creation would be monitored throughout the economic lifecycle, and the metrics to be used (based on goals and metrics)?
Business Objectives
Process Capability Model
Business Policies
Business Case
Which is a vehicle to translate desired behaviour into practical guidance for day-to-day management?
Principles, policies and framework
Processes
When designing an implementation plan for IT governance and management, what is an environmental factor to be considered?
Industry practices
Insufficient IT resources, staff with inadequate skills or staff burnout/dissatisfaction
Significant incidents related to IT risk
External audit or consultant assessments
What is the activity in continual improvement phase in the implementation lifecycle called where practical solutions are supported by justifiable business cases?
Build Improvements
Define Roadmap
Plan Programme
Initiate Programme
Achieving IT-related goals requires the successful application and use of what?
Enablers
Enabler Goals
IT Balanced Scorecard
What is a benefit of the Goals Cascade?
Consider the inputs and outputs of an IT process in the enterprise
Define relevant and tangible goals and objectives at various levels of responsibility
Define and implement the enterprise architecture
Support the definition of clear roles and responsibilities in an enterprise
Which item provides the structure under which processes can operate?
Information
Values
Frameworks
Rules and Norms
What rating does a process attain when some aspects of the defined attribute's achievement may be unpredictable in the assessed process?
F - Fully
P - Partially and or L - Largely
L - Largely and or F - Fully
P - Partially
Which COBIT 5 dimension(s) deals specifically with good practices?
The Capability Dimension
The Process Dimension
The Enabler Dimension
Both the Process and Capability Dimensions
Which requirement describes 'contextual quality' in the Goals Enabler dimension?
Enablers are available when, and if, needed
Outcomes should be current and appropriate
Enablers provide accurate, objective and reputable results
Outcomes are secured
Which attributes apply to a process activity?
Based on generally accepted standards and good practices
Considers the input and outputs of the process
Supports establishment of clear roles and responsibilities
All the above
Which is one of the ways of meeting the Governance Objective of 'Value Creation'?
By providing incentives
By optimising resources
By hiring SMEs
By providing free service
Which question is asked to decide how enabler performance be managed?
Is security ensured?
Are operations efficient?
Is performance monitored?
Is lifecycle managed?
What information layer defines the rules and principles for constructing sentences in natural or artificial languages?
Social world
Semantic
Physical World
Empiric
Which option is a benefit to the enterprise of using the COBIT 5 framework?
COBIT 5 is first and foremost an 'IT framework'
COBIT 5 does not encourage a common language throughout the enterprise
COBIT 5 enables IT to be managed in a holistic manner
COBIT 5 is a framework to be used mainly for IT Service Management
Which architecture principle suggests the meeting of changing business needs in an effective and efficient manner?
Agility
Openess
Simplicity
Reusablility
Who is an internal stakeholder?
A staff member
A shareholder
A business partner
A regulator
Identify the missing word(s) in the following sentence. Process [?] is a process attribute for an optimising process.
Innovation
Performance management
Assessment
Measurement
What type of process goal ensures the process remains confidential when required, and known and accessible to those who need it?
Accessibility and Security
Intrinsic
Business
Contextual
Which characteristic is necessary for a good policy?
Efficient
Expresses the core values of the enterprise
Intrusive
Limited in number
Identify the missing word(s) in the following sentence. Business processes generate and process [?], transforming them into information.
Value
Knowledge
Policies
Data
Which is the MOST suitable process design for skills such as Incident Management?
Monitor, Evaluate and Assess (MEA)
Deliver, Service and Support (DSS)
Build, Acquire and Implement (BAI)
Align, Plan and Organise (APO)
What are enabler goals cascaded into?
IT-related goals
Not cascaded but supported by processes
Risk optimisation goals
When are policies said to be effective?
When they are limited in number
When they express the core values of the enterprise
When they achieve the stated purpose
When they provide a logical flow for staff who have to comply with them
Identify the missing word(s) in the following sentence. Availability Management is considered a skill category for the [?] Process Domain.
Evaluate, Direct and Monitor (EDM)
Which enabler can be structured or unstructured, formalised or informalised?
Process
What is the information category called if it corresponds to the restricted access information quality goal?
Compliant
Believability
Confidential
Effective
What do processes make or need to ensure consistent implementation and execution?
RACI Charts
Cultural Aspects
Business Goals
Policies and Procedures
What does a 'Lag Indicator' measure?
If the enabler lifecycle is managed
If stakeholders needs are addressed
If governance is managed
If good practices are applied
What is a good practice of the policies element within the Principles, policies and frameworks model?
To be open and flexible
To specify consequences of failing to comply
To provide detailed guidance on how to put principles into practice
To express the core values of the enterprise
What role is responsible for setting direction through prioritisation and decision making?
Governing Body
Operations
Stakeholders
Management
Which role is most senior in the enterprise and is accountable for the operation of the enterprise?
Business Executive
Head of Architecture
Chief Information Officer (CIO)
Chief Operating Officer (COO)
Generic resources are used in which levels of the Process Assessment Model (PAM)?
Only at level 1
At all levels of the capability model
From levels 2 to 5
Only at level 5
Identify the missing word(s) in the following sentence. Governance ensures that [?] are evaluated to determine balanced, agreed-on enterprise objectives to be achieved.
Stakeholder Needs
IT-Related goals
Enterprises
The COBIT 5 framework delivers to its stakeholders the most complete and up-to-date guidance on governance and management of enterprise IT by _________________.
Keeping the other ISACA frameworks separate
Providing a sound and comprehensive reference of good practices
Providing a complex architecture
Mandatorily using other standards
Which element is a key component of the COBIT 5 governance approach?
Stakeholder Transparency
Roles, Responsibilities and Activities
Evaluate, Direct and Monitor
Plan, Build, Run and Monitor
At what process capability level(s) is the Process Reference Model used?
All Levels
None of the Levels
Level 1 only
Level 2, 3, 4 and 5
What does span of control mean in the organisational structures enabler?
Publishing a schedule of Board meetings in advance
Issuing the boundaries of the organisational structure's decision rights
Defining the structure to delegate decision rights
Documenting the decisions which the structure is authorised to take
What is followed for creating, encouraging and maintaining desired behaviour throughout the enterprise?
Lifecycle
Individual ethics
Organisational ethics
Good practices
What term is used to describe a merger, acquisition or divestiture's impact on the governance and management of IT?
Pain points
Trigger events
Enterprise change
IT risk
Which enabler describes an organised set of practices and activities to achieve certain objectives?
Culture, Ethics and Behaviour
Principles, Policies and Frameworks
People, Skills and Competencies
Which aspect relates to the COBIT 5 key principle of 'meeting stakeholder needs'?
Aligns with the latest views on governance
Provides a simple architecture
Translates stakeholder needs into strategy
Defines the relationship between governance and management
What attribute describes information sufficiently up-to-date for the task at hand?
Relevancy
Currency
Completeness
Ease of manipulation
In what sequence would the following occur in the COBIT 5 Process Reference Model? 1.Run 2.Build 3.Direct.
2,3,1
1,2,3
3,2,1
3,1,2
Which driver influences stakeholder needs?
Good Practices
Contextual Quality
Lag Indicators
A Changing Business Environment
