If a person refuse to b e searched on entering an establishment what should happen?
Make a telephone call to the boss and ask for a pass
Move the person to the coffee room and await further instructions
Deny access, record personal details , report occurrence
Common examples of prohibited items in airports are-
Radio equipment
Flammable gasses , liquids gels
Furniture
Common examples of prohibited items in National borders are –
Cameras and recording device
Untaxed goods
Untaxed car and boat
If you have to handle confiscated items what provisions must be taken?
Use a notebook
Wear sunglasses to ensure good eyesight in the sun
Wear gloves to prevent contamination of evidence
Should you secure confiscated items?
Yes
No
Depends on what it is
Who can search female visitors?
Anyone on the search team
A female searcher only
Male police
How often should the security shift check the HHMD for serviceability of use?
Annually
Daily
Weekly
What is the definition of a screening point?
The point of entry, exit or transition within a site where personnel are required to be searched
point near the exit where the fire and evacuation procedures are displayed
None of these
Which the correct layout for an access control point?
The response zone , the approach zone , the access control zone
The access control zone , the approach zone the response zone
The approach zone, the access control zone , the response zone
Which is the correct statement for access control?
Account for people and vehicles location at all times
Observe the number of pedestrian entering the facility
Observe the number of vehicles entering a facility
What are the 3 principles of access control?
Permission , verify identity , control identity
Display ID , Biometric scanning , RFID card
Check cars , check people , check buildings
Which is the most commonly used method of recording who comes in and out of a site?
Key register
Access control log
Health and safety check sheet
What is to be updated regarding maintenance of equipment ?
Equipment maintenance and inspection logs
Notebook
Access control sheets
When would you need to use and escort?
Someone who has not been to the site before
Someone who you don’t trust
Someone who is not security cleared
When someone wants to leave your site, what must be returned?
Their belongings
Their temporary security pass
Their vehicle
What must be verified before someone enters a site?
Vehicle registration
The person’s identity
The persons movements
What rules are in place that ensure you operate within the law?
standard operating procedures( SOP)
OSHAD
ADMCC
What should be inspected at an access control zone?
Bags
ID
Tickets
What is one of the duties of the shift supervisor?
Make sure you are fed
Make sure you are on time
Coordinate duty rotation
Which electronic access system requires a number code?
Pin code entry
Eye scanner
Fingerprint reader
What must mechanical equipment that is used to control access be inspected for?
Damage and wear
Rust
Loose fitted items
what is the duty of the movement controller?
The movement controller is responsible for moving people that should not be there
The movement controller is responsible for progressing site users forward into the access control zone.
The movement controller is responsible for moving vehicles
What is the purpose of access control policy?
Stop vandalism
To deter criminals from entering the site
Identifying and dealing with security risk facing the organization, its staff and visitors
What are all visitors to site required to do?
Empty their bags
Sign in and sign out of the site
Sigh the health and safety register
Staff who are issued with company ID, should do what if it is lost?
Inform company immediately
Inform the police
Look for it immediately
Which of the following are prohibited when in a vehicle at and access point?
Honking your horn
Tailgating
Flashing your light
Contractors are required to sign what at the access point?
Victors log
Contractors log
Vender log
How would you describe a vendor?
Vendors are those who provide fuel , food , water and other supplies
Vendors are those who provide cleaning services
Vendors are those who provide only office supplies
What are physical system that assist in access control?
Cones , Road block , Search lanes
Dogs , search lights , checkpoint
Traffic gates , barriers , electronic card access
What are the 2 basic requirements of personnel access?
Determining identity and determining level of access
Determining if you know the person and where they are allowed to visit
Determining if they have ID and vehicle pass
What should you maintain in order to avoid conflict?
Awareness
Atmosphere
Sense of humor
Which of the following contribute to conflict in the workplace?
Some one smells
Lack of personal space
Bad attitude
Which of the following are an external cause of conflict?
Bad location
Angry customer
Untidy office
Most conflicts have their roots in uncertainty, and negotiation is a way of managing what ?
Resultant risk
Failure
Inputs
What is the process when one person believes that other has frustrated, or is about to frustrate , known as ?
Risk
Conflict
Poor management
What is the best conflict management style?
The avoiding style
The problem- solving style
The bargaining style
When you experience conflict with someone else you should always remember to compromise.
True
False
Neither
Which of the following is an example of negative communication?
shouting at the person to show your authority
Telling a person to calm down after a fight
Politely refusing entry to a customer who does not meet the entry requirements
Why should the use of force be left as a last resort?
You may lose the fight
For the safety of yourself and others
The customer might bring his friends
Which of the following is most likely to aggravate a customer?
Taking the customer seriously
Giving the customer a free drink
Not listening to the customer
What is workplace violence?
Being assaulted in circumstances relating to work
Being assaulted by a customer
Being assaulted by your manage
Why is it important to report all incidents of violence?
To pick up trends
To look good in front of your manager
To get a pay risk
Which of the following physical stances would help in conflict situation ?
Standing face to face with the customer
Pointing a finger at the customer
Showing open hands to a customer
Which of these would not be good war to de-escalate a potential conflict situation?
Showing empathy
Using humor or sarcasm
Listening actively
What is one of the main reason for reviewing incidents of work related violence ?
The assess whether management instruction were followed when dealing with the incident.
To improve the way that similar situation are handled in the future
To gather evidence required to prosecute everyone involved in the incident
Which of these is a non verbal way of signaling non aggression?
Standing square on to the other person
Only paying particle attention to the other person
Gesturing with open palms
What is the best definition of a win-win approach to a conflict situation?
A solution which allows both parties involved in the situation to come away feeling satisfied with the outcome
Explaining company procedure to the unhappy person so that they understand why you cannot help them
Getting a colleague involved in the situation to see if they can find a resolution to the problem
What is the final stage in the escalation of a conflict situation?
Threats
Violence
Anger
What is meat by the term critical incidents?
An incident that does not cause disruption to normal operations
An incident that may cause significant disruption to normal operations, or serious harm to people property or information
An incident that may cause signification disruption to operations , but only causes minor harm to peoples and property
