Rafa Certification 2

What is true regarding the Salesforce App Navigation Menu? 2

A Salesforce administrator is providing end user training on the many features of Chatter. What is true regarding Chatter Questions the administrator should include in the training? 3

A new custom tab has been created for the Conference object. This tab should be included in the Sales App as well as the Conference App. How can this requirement be met? 1

A Salesforce Administrator would like to ensure that the contacts that can be selected on a case are only those related to the account selected on the case. How would the administrator achieve this? 1

Sam is performing some tests in his company's Salesforce org by manipulating data. He is aware that there are workflow rules configured on the Account object. Which of these activities are likely to trigger a workflow rule? 2

A Salesforce Administrator is not able to change the field type of a custom field. What could be the possible reasons? 3

An administrator has defined a workflow rule named Payment Status Rule on the Account object to update the value of the Is Active custom field to True when the value of the Payment Status custom field is changed to Paid . The checkbox to Re-evaluate Workflow Rules after Field Change has been selected for the field update action associated with this workflow rule. Another workflow rule named Transaction Status Rule has also been defined, which updates the value of the Payment Status custom field to Paid when the value of the Transaction Status custom field is changed to Success . What is true about the workflow rule(s) that will be triggered when Transaction Status is changed to Success by a sales user? 1

Global Containers would like to see a Red / Yellow / Green Traffic Light representation on the Opportunity detail page based on the value in the Opportunity Probability field. What would you use to achieve this? 1

Which of the following is true in regards to adding a custom object to an unmanaged package? 1

A custom object called Feedback has been created to store the feedback received from each customer. There is a
requirement to display the average feedback score of each customer on their account record. Which of the following combinations of Salesforce features can be used to meet this requirement? 1

Which of the following is true about the details that are displayed for Social Accounts, Contacts, and Leads? 1

Global Systems uses Salesforce to manage expense reports. If an expense request is approved, the payment system
needs to be updated so that the reimbursement can be done. What is the best way of achieving this? 1

Which of the following can be used by an approver to receive an approval request? 3

The Salesforce Administrator of Speedy Deliveries Inc. has created custom objects to track deliveries and delivery
items. A master-detail relationship has been created between the two objects such that each delivery can have multiple delivery items. On the delivery record, the total number of delivery items as well as the number of fragile items must be indicated. How can the administrator meet this requirement? 1

Global Insurance uses Salesforce to manage claims on insurance policies. The company would like to display claim
details next to the related policy detail and details of the person insured on a single page. Which of the following solutions can be used to achieve this? 2

Which considerations should a developer keep in mind when creating a workflow rule? 2

Grand College is an educational institution that tracks student data using Salesforce. It would like to generate the
attendance records for its students in a printable PDF format with data from multiple objects. Which of the following would help in achieving this use case? 1

Global Systems requires that some specific Opportunities be collaborated on by multiple Regional Sales Managers so
that they are closed efficiently. Collaborating on an Opportunity is an ad hoc decision taken by a Regional Sales Manager, and there is no common criterion used to determine such Opportunities. Which Salesforce feature would help in achieving this use case? 1

You need to route Opportunity approval requests to approvers based on the requester's region and the opportunity's
account type. How can this be done? 1

A custom object has a custom URL field named Link that is populated by third party integration. This field uses http to populate the url link. However, a developer would like to convert it to https while maintaining the remaining url
information in order to ensure privacy and integrity of data. Which function can be used in a formula field to achieve this? 1

Global Insurance is using a custom app to record insurance policy applications. For travel insurance applications, the
country and duration of stay are required. For life insurance applications, these fields must not be visible. Which features would you use to meet this requirement? 2

There is a many-to-many relationship between Employees and Projects. An employee can work on many projects and a project can have many employees working on it. A junction object called Project Assignment has been defined. What
would happen to a Project Assignment record if an Employee record is deleted? 1

You have a requirement to send the contact email address to an external system with an endpoint URL, three days after the creation of the contact. Which of the following can help you meet this requirement? 1

Which of the following solutions can be utilized for automated batch operations such as nightly scheduled data extractions? 1

When a Lightning Component is added to a page, what can be configured in the App Builder? 1

Global Systems has its Global Sales team organized by geography. There are 242 Regional Sales Managers, 22 Country Managers, and 1 Global VP of Sales. The Global VP of Sales needs to be able to see the Opportunity data of the entire
company, while the Country Managers must only see the Opportunities owned by his respective Regional Managers. Moreover, Regional Sales Managers must not see each other s Opportunity data. What combination of features in Salesforce could be used to achieve this use case effectively? 2

What can be used to model a many-to-many relationship between two custom objects? 2

Global Containers has deployed a custom app for managing Contracts. A sales user named Sam has noticed that the Expiry Date field on the Contract detail page can be edited by him, but another user named Eric from a different
department has found that the field is read-only for him. What could be the possible reasons for this discrepancy? 2

A developer wants to open a report from the campaign page and filter the report by the name of the campaign. What is the most efficient way to accomplish this? 1

You have created a Sales Dashboard for the head of sales, and all sales reps have access to it. All sales reps can see all of the data, even though they don't normally have access to it. How can you make sure that users are only able to see
the data that they have the right to see within the existing dashboard? 1

You are asked to configure Salesforce in such a way that if Account Status is marked as Inactive on an account, the
Contact Status field on all associated contact records should also be marked as Inactive automatically. Which of the following would you suggest for meeting this requirement? 1

There is a requirement to create a 3-step wizard that guides an end user through the Opportunity creation process. What would be your approach to address this requirement? 1

A custom application is used to record staff details. The Date of Birth custom field on the Staff object is considered private and should only be visible to HR users. What can be used to prevent a non-HR user from accessing this data? 1

Global Systems has three kinds of users, namely, marketing users, sales users, and executive users. Marketing users must not have access to any kind of Opportunity data, while Sales users must not have access to any kind of Lead data.
How should this be configured in the company s Salesforce instance? 1

Global Containers has created a custom object Delivery and would like users to be able to quickly create Delivery records from anywhere in the Salesforce App. What kind of action would be most appropriate to create? 1

Bob has linked the Twitter social profile of the contact Mary Jones to her contact record in Salesforce. Another user named Sue wants to access the social network profile of Mary Jones. Which of the following statements are true about
her access to the profile? 2

Which of the following are valid reasons for using external objects instead of a third-party application for integrating data with Salesforce? 2

The Executive team at Global Containers would like to see the Account, Opportunity and Cases belonging to a country in a single report. If possible, how would you configure this? 1

When a Lightning Component has been added to a page, what configuration options are available in the App Builder? 3

Contracts must be approved before the status is set to Finalized . How can this requirement be met? 1

At Global Insurance, medical data related to policy holders is only available to those users who have access via the
sharing model. However, the Chief Medical Officer needs read access to all medical data. Medical data is held in one custom object. How can an administrator ensure that this requirement is met? 1

Global Systems wants to capture some additional information while selling to accounts that belong to government authorities. Which of these steps represent the best solution? 2

Which of the following are true with regard to relating Tasks and Events to other objects? 3

Which of the following action types can be used to define global quick actions in Salesforce? 3

Your organization has recently completed a large marketing campaign across the globe. The Marketing Director wants to collect customer feedback related to the campaign. He wants to use Salesforce for sending survey forms and
collating the survey results directly within Salesforce. What would you recommend? 2

Sarah has set up the standard Email-to-Case functionality and is testing it. She has found that cases are created from emails sent to the designated email address with the subject populated from the email subject and the case
description populated from the email body. The support emails are sent using a standard format that includes the case priority and site location of the customer issue. How can these fields be set automatically when the case is created? 1

As a developer at Global Insurance, you have determined that you need to store information about Prospects, Customers, Policies, Claims, and Benefits in Salesforce. Which of the following statements is true regarding the types
of objects that would be required? 1

The Customer Service Director of Cosmic Service Solutions would like a dashboard that shows the number of internal tickets. However, an external system is being used for managing internal tickets, and data from the system is not
currently integrated with Salesforce. If the dashboard should be visible in Salesforce Classic, which type of dashboard component can be used to meet this requirement? 1

Universal Containers has made a number of changes and is ready to deploy them to production. Which of the following would require a manual migration step to be added to the deployment plan? 1

Cosmic Solutions wants to insert new customer records daily at 11 am in the morning. How could this be automated? 2

A change set can be moved between which types of orgs? 2

You need to do performance testing prior to go-live of an upgrade project. Which environment would you use to conduct the performance testing? 1

What is the purpose of the staging step in the application lifecycle? 3

The administrator would like a list of dashboards to be displayed when a user logs into the Salesforce App. How can this be accomplished? 1

Mary is a Salesforce administrator who is considering various requirements for managing customers. Which standard account features could she make use of? 3

John, the Salesforce administrator at Global Consulting, is required to design the data model for project and employee data. A project can have many employees working on it, and an employee can work on multiple projects. What design
should John propose? 1

Sporty Auto Loans uses a custom object to record loan details for customers. As part of the loan agreement, the
agreed loan rate is stored. The loan rate cannot be modified after it is initially saved. What is the best way to meet this
requirement? 1

Which of the following types of fields do not support changing the data type? 2

When adding a custom field to an object using the Schema Builder, which of the following is true? 1

What is true regarding a lookup relationship? 2

Universal Containers would like to improve usability of their current lookup fields. When looking up a Contact record,
they would like to view the Phone, Email and Age fields as well as the name. What feature would you suggest to help them with this need? 1