Role of Operations Management

-Cost Leadership

Good/Service differentiation

Goods

Service

Goods and Services in different Industires

Interdependence with other Key Business Functions

Influences

Gloalisation

Technology

Quality Expectations

Based Competition

Government Policies

Legal Regulation

Environmental Sustainability

Corporate social responsibility

The difference between legal compliance and ethical responsibility

Environmental Sustainability

Social Responsibility

Operations Process

Inputs

Transformed Resources

Transformed Resources
-Materials

Transformed Resources
- Information

Transformed Resources
-Customers

Transforming Resources

Transforming Resources
-Human Resources

Transforming Resources
-Facilities

Transformation Process

Transformation Process
4 V's

Transformation Process
-Influence of Volume

Transformation Process
-Influence of Variety

Transformation Process
-Influence of Visibility (amount of feedback)

Transformation Process
-Variation in Demand

Transformation Process
-Sequencing and Scheduling

Grantt chart

Critical Path Analysis

Technology

Task Design

Process Laypout

Monitoring

Control

Improvement

Outputs

Customer Service

Warranties

Operation Strategies

Performance objectives

Quality

Speed

Dependability

Flexibility

Customisation

Cost

New Product

Service Design and Development

Supply Chain Management

Logistics

E-Commerce

Global Sourcing

Outsourcing

Advantages

Disadvantage

Technology - Leading Edge

Established

Inventory Management

Adv of Inv Management

Disadvantages of holding stock

LIFO
FIFO
JIT

Quality Management

Control

Assurance

Improvement

Overcoming Resistance to Change

Redundancy Payments

Retraining

reorganising plant layout-major changes may require extensive re-organising

Overcoming Resistance to change

global factors – global sourcing, economies of scale

scanning and learning

research and development