Chris McMinn
Quiz por , criado more than 1 year ago

5 question multiple choice quiz on e-commerce/social media in Retail

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Chris McMinn
Criado por Chris McMinn mais de 9 anos atrás
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Retail E-Commerce Quiz

Questão 1 de 6

1

If a customer posts a complaint on social media, within what time would the majority of people expect a response?

Selecione uma das seguintes:

  • 15-30 mins

  • within an hour

  • within 1 working day

Explicação

Questão 2 de 6

1

What is the best description of 'showrooming' ?

Selecione uma das seguintes:

  • Having an interactive view of your shop on-line

  • The idea that people can view products on-line and collect them in store

  • The trend of customers looking at an item in your shop while also browsing and comparing those same items on-line (on a mobile phone or tablet) eg for price comparisons or reviews.

Explicação

Questão 3 de 6

1

By 2017, roughly what proportion of retail sales are predicted to be on-line?

Selecione uma das seguintes:

  • 20-40%

  • 40-60%

  • 60-80%

Explicação

Questão 4 de 6

1

Which of the following would be the best way to utilise a click and collect transaction?

Selecione uma das seguintes:

  • Ensure they are dealt with as quickly as possible, with the minimum of interaction

  • Aim to get involved with the customer in an attempt to sell add-on products

  • Aim to make the transaction last longer to try and keep the customer in store.

Explicação

Questão 5 de 6

1

How staff and management interact with our brands social media can have an effect on our own store's image.

Selecione uma das opções:

  • VERDADEIRO
  • FALSO

Explicação

Questão 6 de 6

1

If I order an item on Halfords on-line, how quickly can I expect it to be ready to collect in store?

Selecione uma das seguintes:

  • Next Day from 1pm

  • Two days later from 1pm

  • 3 working days later from 1pm

Explicação