You are helping a customer with an Internet connectivity problem. The customer tell you that the computer cannot connect to a favorite website. After quickly analyzing the computer, you note that it cannot connect to ANY websites. What should you do next?

You need to automatically check for performance issues in Window 7. Which tool is the best option?

You want to verify that the local computer's network card is functioning properly. Which IP address should you use?

Your customer has a computer (called comp112) that has been infected by a worm. The worm has propagated at least 30 other computers on the network. What should you do first before attempting to remove the worm from the computer named comp112?

Which command should use to find out the integrity of a hard drive?

Your boss asks you to find a list of routers along a given path through multiple networks.

Your customer's laptop's LCD is being scratched by the keyboard when the lid is closed. What would prevent this from happening?

You have determined that USB controller is malfunctioning. What should you do first to troubleshoot this problem?

You have been asked by a customer to add a second optical drive, to be referenced as M: on a computer running Windows 7. What is the best place to accomplish this?

A user attempts to print a large image but only half the graphic prints out. What is the most likely reason for this?

Which of the following printer failures is described a condition in which the internal feed mechanism stopped working temporarily?

Which command would use to delete empty directory?

One of your co-workers is attempting to access a file on a share located on a remote computer. The file's share permissions are set to allow the user full control; however, the NTFS permissions allow the user to have read access. What will be the user's resulting access level for the file?

You are upgrading a computer from Windows Vista to Windows 7. What is the best tool to use to move a user's documents and file settings?

You work at a PC bench and receive a laptop that has a dim display. You confirm that is a hardware issue. Which part should be replaced first?

A customer reports to you that he can no longer open any. tiff what is the mostly likely cause?

Which of the following answers can be the cause of blue screen error?

A customer cannot access some Internet websites but connect to resources inside the LAN. You can use the Ping command to test the user's connecitivity. What command should run next to troubleshoot this issue?

You just finished upgrading a video card in a PC. When you reboot the system, nothing displays on the screen. What is the most likely cause?

A program is no longer responding. Where would a technician go to end the program?

You are setting up a SOHO wireless network. Which of the following provides the best security?

After replacing a motherboard in a PC, the system overheats and fails to boot. What is the most likely cause?

Which of the following is a common email service that people use on their smartphone?

A technician is attempting to back 5 GB of data to an external hard drive that has been formatted as FAT32; however the backup keeps failing. Whiat is the best way to solve the problem?

A laptop you are troubleshooting will not display any video through the laptop's screen or through external monitors. What should you replace?

Which of the following utilities enables a Windows 7 user to edit a file offline, and then automatically update the changes when the users retursn back to the office?

A customer's laswer printer is printing a blank streak along one edge of each page, but is otherwise printing normally. What is the most likely reason?

Which of the following tools illuminate a network card's LED light when connected?

One of the your organization's technicians reconfigures the BIOS boot order on a PC and sees the system time is incorrect. The technician resets the clock to see the correct time but sees that a couple of days later, the system time is wrong again. What is the most likely cause?

Which Windows 7/Vista files replaced NTDLR?

You reboot a customer's computer and see a pop-up message that says one or more services failed to start. Which of the following can give you more information?

Which of following would extend the wireless network range and allow out-of-range users to share an Internet connection?

What can the command ping -t do?

You are installing a 32 bit program on a 64 bit version of Windows 7. Where does the program get installed to?

Which of the following paths is the default directory for user profiles in Windows7?

You are working on a computer that is giving a non-system disk error. Which of the following is most likely the cause?

One of the tape drives in the server room is reporting errors. What should you do first to maintenance the tape drive?

Your co-worker is having trouble tapping icons on his smartphone. What should you check first?

At one of your customer's locations. two users share the same Windows 7 computer. The first creates a document intended to be used by both users and then logs off the computer. The second user logs on and types the name of the document in the Smart menu but the document cannot be found. What is the problem?

You receive a message in Windows XP that warns you of a memory-read error. What should you do to fix this?

Which is the component is usually removed to access a laptop's motherboard and other components.

A user tells you that her Windows7 laptop does not display a picture when it is connected to a projector. However there is a picture on the laptop's screen. What is the most likely cause?

A co-worker attempts to run an old program on his Windows 7 computer. The program briefly opens, but the it closes immediately. What can you do to enable the program to run correctly?

What color do EFS files display by default?

You want to create a span volume over two hard drives are separate from the system volume of a Windows 7 workstation. What tool can you help you determine if the hard drives can support spanned volumes?

What is another name for a mirrored set?

What would you replace in a laser printer if you see ghosted images?

Of the following ways to manipulate a file, which can retain the file's NTFS permissions?

A customer's computer states that USB 3.0 devices any running to a USB 2.0 speed. There is no kind of external USB hub. You test devices on the computer, and they run at a USB 3.0 speed. What should you do to proved USB 3.0 functionality for the computer.

A user can no longer print from their computer to the default printer. You can print a test page from the printer and the printer's queue shows that the job is ready to print. What should you do to resolve the situation?

You just installed a new computer for a customer who complains that there is an odor near the power supply when it is turned on. What should you do?

You just installed front panel USB ports that are not functioning properly. However, the ports on the back of the computer work fine. What should you do first?

Which of the following could be defined as standing behind a person at a desk attempting to view confidential information?

A customer reports to you that the cannot accest the company FTP site. He says that he is using the iP address given to him: 86200.43.118. What is most likely the problem?

You configured a customer's router to automatically assign only 5 IP addresses in an attempt to make the network more secure. Now you notice that the wireless printer is intermittently losing connections when there are multiple users on the wireless network. What is the best solution?

A co-worker suspects that the AC voltage supplied to a PC power supply is flawed. What tool should be used to confirm the suspicion?

Your boss wants to transfer data to an external hard drive capacity of data transfer rates as high as 600 Mbps. Which of the following has the fastest transfer rate?

You want to utilize the NET command to tell you how many Server Message Blocks (SMB) were received by the workstation service. Which NET command should you use?

What is a difference between a domain and a workgroup?

How can you ensure that all external traffic to your website is directed through a firewall to the right computer?

Which command is the best option for verifying that the protected system files in Windows 7 are correct?

Which of the following is stored in the first sector of the hard drive?

One of your customers tells you that her laptop LCD keeps getting darker the more she uses it even though she maximized the brightness using the function keys. What is the best solution?

You turn on a computer, and a blue screen appears with an error code. Where should you go to find out what this error code means?

What command repairs the bootmgr.exe file in Windows 7?

Which of the following allows you to make phone calls and transfer data from your smartphone without the need for additional programs?

A customer complains that they can only view their tablet vertically, and that it won’t display horizontally. What is the problem?

A co-worker tells you that his Windows 7 computer is making noise constantly. You look at the computer and note that the hard drive activity light is frequently on. You also note that there is plenty of free space on the drive’s only partition. Of the following, which best explains why the drive light is continuously active?

All the printouts from a printer are displaying a random mix of letters, numbers, symbols and in general, gibberish. What is the most likely cause of this problem?

You are working on a PC that runs fine for close to an our but then shuts down automatically. Which should you check first?

A user tells you that her computer worked fine until today when she heard a popping noise. Then, the computer shut down and couldn’t be restarted. What should you check first?

Which tool would you use if you wanted to do a Startup Repair in Windows 7?

Which command would you use to display the contents of C:\Windows\System32\?

Instead of incurring the expense of new computers, a customer of yours is trying to keep its Windows XP systems. The customer asks you to install 250 GB drives to each system. You do so, but a few of the systems recognize only 137 GB during usage. What is the problem?

A user tells you that his PC is making a strange noise. What is the most likely cause?

You just finished removing malware from a customer’s computer located in a small office, but the Internet browser cannot access any websites. What should you do first?

Which type of malware self-replicates?

You are installing a wireless access point. What should do first?

You need to find out which Windows OS is running on a computer which command should you use?

Which version of Windows 7 includes Bitlocker encryption?

One of your customers tries to log in to a bookmarked site but instead of seeing the website expected, the user is prompted for a Social Security number, mother’s maiden name, and date of birth. What most likely occurred?

A two-year-old inkjet printer just started printing faded and smeared pages. What is the best solution for this?

A user tells you that the monitor resolution was changed and now the user does not see a display. What should you do first?

You install a Windows 7 computer for a customer. They already have three Windows XP computers on a network. The new Windows 7 computer can ping the Windows XP computers, but the Windows XP computers cannot ping the Windows 7 computer. What is the reason for this?

You attempt to play audio from your Bluetooth-enabled smartphone to your Bluetooth-enabled Windows 7 computer, but you find that the phone cannot detect the computer. What will you do to solve this problem?

A user tells you that after he upgraded a computer from Windows XP to Windows Vista, the Run option is no longer in the Start menu. What is the most likely reason for this?

Which of the following utilities is the fastest way to view the network adapter statistics?

What is the best way to ensure that only certain computers can access your
wireless network?

A customer wants to store their Windows 7 documents on a different drive than the default C drive location. How can this be accomplished?

What state must a Windows 7 partition be in to allow the OS to boot?

You are working as a technician for a data mining organization. You just moved files from one folder to another, but now you cannot open them. What should you do to regain access to the files?

You are troubleshooting a Windows 7 computer that has you perplexed. Apparently, the computer has been showing strange behavior since the user of the system was given administrative privileges a month ago. What is the easiest way for you to return the computer to its last known good state of functionality?

Which of the following is part of the second step of the CompTIA A+ troubleshooting process: Establish a theory of probable cause?