A technician is asked by another technician at his company to identify the host name of a device using a specific ip address. which of the following commands would be used to obtain this information?

Ann a user reports she cannot connect to any local network resources and no internet. address is 169.254.13.197

which of the following is a virus that is capable of spreading from one computer to another on a network?

A technician would most likely use windows Pe on a windows 7 system when trying to perform which of the following?

A home user has forgotten their password and cannot log into their windows xp home pc. they do not want to loose any information. which of the following should be used first, assuming that the user and set up the pc?

A technician is troubleshooting a reported wireless connectivity problem with a user's laptop. the 802.11a access point is located in one of the corners of a square office with 100 meters walls, while user's office is on the opposite corner. the users laptop is able to wirelessly pair with a printer located in the middle of the office and the user can print in ad hoc mode. which of the following is the reason the user is unable to connect to the internet?

which of the following utilities should be used before installing new hardware in a computer?

An administrator would like a file to retain its archival bit status, but wishes to store it on another drive than the one it was created on. which of the following commands would best suit this need?

A soho user has asked a technician to configure email functionality with a desktop email client. which of the following protocols needs to be configured so the user can send email to other user?

A user highlight confidential information on an old hard drive. which of the following methods would best ensure that the data can never be recovered

In order to prevent read errors on hard drive, which of the following maintenance tools should be set regular schedule?

A user has called in a helpdesk ticket about their monitor not powering on but their pc does. which of the following would be the first thing the technician would check.

A laser printer is printing images titled on a page. which component is the problem?

A user's computer consistently shuts down several minutes after booting. when the technician reboots the computer a message stating cpu fan failure appears. which of the following is most likely reason the computer shuts down?

when running a combination of full and incremental back ups, which of the following represents the required tapes in order to completely restore a system?

a technician is asked to set up a wired kiosk laptop for office visitors to use for internet access only. which of the following would be most important in securing this type of set up ?

A company has replaced all computers in there accounting department. due to the sensitive nature of the department, company management has decided to remove and destroy all hard drive prior to donating the computer to a local charity. now that the drives are removed, which of the following is the most efficient method of destroying the hard drives to prevent sensitive information from being leaked?

which of the operating system can be upgraded to windows 7 professional ?

A printer has been repurposed to another part of the building. when configured to work with the new department, it intermittently prints and at times print unrequested jobs. the cable tester reveals the ethernet cable properly configured.

A technician is installing windows 7 on a new pc. which of the following would be a third party driver most likely need during installation of windows 7 on a new pc?

A laser printer has just had its toner cartridge removed and toner has leaked inside and out. the best method to remove spilled toner both inside and outside of the printer is which of the following?

which of the following provides protection against the ddos attacks?

To which of the following security methods does "user authentication/strong passwords" belongs?

A customer wrote an email password on a piece of paper and has misplaced it. the customer wants to know if the account has been compromised. which of the following symptoms will most likely indicate that this has occurred.

A windows xp computer is displaying an error message stating "virtual memory running low". which of the following tabs in the system control panel is used to reconfigure virtual memory settings?

Which of the following should a technician use to troubleshoot a software Raid "predictive failure" error message?

which of the following is a device intended to prevent physical access to a facility?

An administrator needs to temporarily change the hostname of a computer that is on the company's domain. which of the following would be the best way to accomplish this and still maintain access to the individual roaming profiles network shares?

After gaining administrative access, a malicious intruder might leave which of the following behind on a compromised system to allow for continued monitoring and access?

a technician is interested in running a test to see how much latency exist between a workstation and a device at 10.0.0.15. which of the following command line tools could be used to accomplish this?

which of the following is the greatest security for a soho wireless network ?

Joe, a technician is asked by another technician at his company to identify the host name of a device using a specific ip address. which of the following commands would be used to obtain this information?

Which of the following items differentiates windows 7 enterprise from windows 7 ultimate?

A computer system uses a large CRT. The display is experiencing display issues around the edges. The technician suspects something in the computing environment is causing the problem. Which of the following should most likely be moved to reduce the issue?

When a pc boots, the operating system reports the incorrect day and year for a few minutes before it eventually displays the correct time. Which of the following should the technician do to fix this issue?

A user claims that they recently had a virus infection and after it was cleared the user web browser is redirected to the same incorrect website when it is opened. Which of the following should the technician check first?

A user cannot connect to their home wireless network. Which of the following should a technician do first?

A customer want to setup a SOHO wired network. The customer needs assistance in setting up static IP addresses on three computers on the network. Which of the following is the best solution for the technician to implement?

A computer shuts down and often will not turn on again for an hour or so. Which of the following tools should a technician use first to troubleshoot this?

A computer's first boot device is set to CD ROM drive, but there is no bootable disk inserted in the cd rom. Which of the following will occur?

A user downloaded an android app directly from a developer's website and is unable to install it on their smartphone. Which of the following allow the user to install the app

Which of the following is a disadvantage of running a virtual machine?

In Windows 7-Which of the following is the most restrictive network location setting to control sharing files and granting access to a computer over network?

When using a pc on a windows domain, which of the following is the most critical services when connecting to multiple files, print, and email servers

A User states they constantly get pop-ups on their computer asking them to buy a product. Which of the following is this known as?

A technician is encountering problems during the upgrade process of a late Pentium 4 HT processor PC from Windows XP Professional to a Windows 7 Professional x64 OS. What could be the problem?

A user has a remote share that requires them to authenticate with a different set of credentials. Which of the following commands could a technician use to map this share?

A technician is hardening the security on a wired SOHOrouter and needs the router to still be able to connect to the internet. Which of the following methods would the technician do to achieve this?

Ann is trying to pair her smartphone with her laptop to re-sync her contacts her smartphone is not discovering the laptop during Bluetooth discovery. Ann re-installs the Bluetooth drivers but receives an error that no Bluetooth hardware is found. Which of the following is the cause of the problem/

After performing a wireless survey, a technician report the following data?
WPA -Name Channel
WAP1 -6
WAP2 -8
WPA3 -9
Which of the following channels should the technician use for the SOHO WAP to be installed next?

A user is connected to home wireless and can see shared folders on the other computers on the network,but cannot connect to the internet. What tools should the user use to best troubleshoot the issue?

A technician wants to test on Windows 7 before deploying on a workstation. Which of the following must be completed first in order to run Windows 7 from a bootable USB drive?

A laptop's number lock and scroll lock lights are blinking in a certain sequence and is not booting. Which if the following would a technician do first in this situation?

The manager had requested that their laptop be setup so that a static IP can be assigned to the wireless card while in the office, but have the ability to utilize DHCP when at home. Which of the following windows 7 options can accomplish this?

A technician is dispatched to a business where it is discovered that two physical hard drives in RAID 5 configuration have failed. Which of the following is the best solution?

A user has been reporting their computer is running slow on Fridays after being used all week. A technician believes the problem can be resolved by rebooting the computer. Using the shutdown command in the command prompt on the remote computer,which of the following switches would the technician use to reboot the computer?

Joe a user reports the printer in his department is shared through a workstation but people consistently turn the workstation off. Which of the following tools would be used to correct this issue?

A user calls the helpdesk to report that print jobs coming from a laser printer in the office are losing most of their toner due to being touched by hand smudge. The printer was recently serviced with a new fuser unit. Which of the following problems is MOST likely affecting the printer?

A user wishes to purchase a specialized application for just one desktop PC that will interact with their cell phones , exchanging critical data for remote access. Which of the following features is the MOST important to consider prior to making the purchase

A user reports their laptop is shutting down each time they are idle for a short period of time. Which of the following options would the technician use to remedy the issue