QUESTION NO: 36
A user reports that when attempting to dial an external call to local number the system does
nothing – just silence.
You interview the user as follows.
You: What happens if you longer after you dial your number?
User: once I waited for about half a minute, then I heard these tones that supported the something
was wrong.
You: Did the sound stay on the same pitch or did it change pitches back and forth?
User: Back and forth one pitch higher than the other.
You: OK, that helps. What did you dial to get an outside line?
User: Nine (9)
You: Thank you, I appreciate the information, I will get back with you shortly
With reference to the scenario shown in the exhibit, which action should you take?
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